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Best Western Executive Hotel Of New Haven-West Haven
Ranked #2 of 5 Hotels in West Haven
metuchen, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“nice hotel.....”
Reviewed 14 April 2014

the hotel was wonderful ...the breakfast was not worth it( even as it comes with the room). the hotel parking was tight there are dumpsters and storage containers in the parking lot that forces guests to park to the back of the building and walk around to the entrance

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Lillian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternWesthaven, Front Office Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review, 17 April 2014
Dear Lillian H.

Thank you for your review regarding your recent stay. it is very upsetting that we failed at providing you with a satisfactory stay. We will certainly look into this and make sure this does not happen again.

We hope that you will continue giving us another try next time you are in the area.

Sincerely,

Jocelyn Rojas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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328 reviews from our community

Traveller rating
    109
    83
    64
    43
    29
See reviews for
107
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90
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (67)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Swedish first
  • Any
English first
San Diego, California
Level 6 Contributor
257 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 10 April 2014

Was in town with mom and sister visiting family. The hotel wasn't anything special but provided the basics. My mom and sis arrived before me and they were having challenges in the bathroom. The sink stopper wouldn't work as well as the tub stopper. It was able to fix the sink stopper but for mom and sis (who take baths, I don't) they had to use a washcloth to keep the water from draining. Otherwise, it was suitable.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dexter619
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternWesthaven, Front Office Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review, 17 April 2014
Dear Dexter 619,

Thank you for taking the time to share your feedback regarding your recent stay with us.

We do apologize for any inconvenienced you had in our hotel. We will look into this and make sure this will not happen again.

We hope that you will consider giving us another try the next time you are in the area.

We look forward for your return.

Sincerely

Jocelyn Rojas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ballston Spa, United States
2 reviews
Reviewed 9 April 2014

This Best Western is good except they are still under construction on some of the building. The pool is kind of cold and has cement things on the bottom of the pool that were kind of uncomfortable. The bed was good and the rooms were okay. The TV was a little far from the bed for the size but it was good.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Nathan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternWesthaven, Front Office Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review, 17 April 2014
Dear Nathan J,

We appreciate your feedback on your recent stay at the hotel. I am glad you had a restful stay.

It give us the opportunity to improve for future guests. We look forward to seeing you again here at Best Western Executive Hotel-New-Haven-West Haven.

Sincerely,

Jocelyn Rojas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oswego NY
Level 4 Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 4 April 2014 via mobile

Very easy to get to off I-95. Quick check-in, nice enough desk attendant. Room was clean and spacious. Bathroom is a bit small. Good size TV and comfortable bed. A LOT of noise from the highway (we were on the 6th floor 609). Also we could hear the people in the rooms adjacent to us. Therefore, when we turned up both the fan on the heating unit to drown out the road noise and the volume on the TV so we could hear over the road noise I am sure we didn't make any friends. It is clean and very convenient though.

Stayed April 2014, travelled with family
Helpful?
Thank Betsaroo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternWesthaven, Front Office Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review, 14 April 2014
Dear Ms. Betsaroo.

Thank you for your review. I hope we continue to be your choice whenever you come to the New -Haven-West Haven area.

We look forward to your return

Sincerely,

Jocelyn Rojas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Hampshire, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 March 2014

Perfect location for my travel itinerary. Internet, which is a MUST for me, was good (much better during my previous stay one month prior), clean, Direct TV was good...however, the location leave s a bit to be desired. Certainly not in a great part of town.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Lewis D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternWesthaven, Front Office Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review, 14 April 2014
Dear Mr. Lewis,

Thank you for your kind comments.

I am grateful you took the time to let us know of your satisfaction.

Sincerely,

Jocelyn Rojas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenixville, Pennsylvania
Level 2 Contributor
5 reviews
Reviewed 24 March 2014

A group of us came to New Haven for a long weekend, and we were told upon check-in that we were not allowed to bring our bicycles into the hotel - this wasn't mentioned on the website and it didn't even cross our minds to ask, as we are all responsible adults who usually travel with our bicycles and have never had this problem before. The rationale was that the owner was "afraid of scuffs on the walls", which would have made sense if we were put in renovated rooms. Instead, we were in worn rooms with holes in the walls and mold in the shower and ceiling. The owner offered to "rent" space in the storage unit in the parking lot for $20 per bike!

However, the front desk staff was tremendously helpful and professional and everyone but the owner was very courteous. If you're going to the New Haven area, perhaps wait until the hotel is fully renovated, and then bring nothing with you other than small suitcases. Easy on/off I-95.

Room Tip: Ask for a room on the north side, as the I-95 noise is very loud.
See more room tips
  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank P0Mor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternWesthaven, Front Office Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review, 26 March 2014
Dear Ms PoMor,

Thank you for your comments concerning the problem you had in our hotel. I appreciate your taking the time to write a survey and hope you will accept my apologies for any inconvenience you experienced..

I will make sure that this will not happen again.

We appreciate your patronage at the Best Western executive Hotel in New Haven-West Haven and hope this incident will not prevent you from returning our hotel the next time you are visiting the New-haven-West haven area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these West Haven hotels

Hartford, Connecticut
1 review
Reviewed 18 March 2014

This hotel is my personal choice because of the location and the Friendly staff. Very close to anywhere.
I live in Connecticut but everytime I visit the VA HOspital. I choose this hotel Why? very affordable.

Room Tip: Ask for higher floor away from the Highway.
See more room tips
  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jenny A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternWesthaven, Front Office Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review, 20 March 2014
Dear Ms. Jenny A,

Thank you for your excellent review regarding your recent stay with us . I am so happy we were able to0 exceed your expectations.

We look forward to your next visit.


Sincerely,

Jocelyn Rojas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Executive Hotel Of New Haven-West Haven

Property: Best Western Executive Hotel Of New Haven-West Haven
Address: 490 Saw Mill Road, West Haven, CT 06516
Phone Number:
Region: United States > Connecticut > West Haven
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in West Haven
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Executive Hotel Of New Haven-West Haven 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
We are easily located right off of Hwy. 95. two miles away from 7 miles of beach on Long Island Sound and 4 miles from downtown New Haven. Newly remodeled guest rooms and public areas! Full Breakfast is included. Come try out our new pancake maker! We also have 3 private meeting rooms ready for all of your group needs! ... more   less 
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Also Known As:
Best Western West Haven
West Haven Best Western

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