My husband and I have eaten on the outdoor patio multiple times since 1996 and last night was the worse. The waitress came right over but then we didn't see her for another 10 minutes. My husband ordered an appetizer and then 3 sides for his dinner but my dinner never came out. He was all done (his broccoli wasn't even warm) and I asked other people a couple of times if they could check on my lobster roll dinner and finally our waitress came out with it apologizing. I had ordered onion rings instead of french fries and got french fries instead. I mentioned this to the waitress but declined to have her bring it back figuring I'd have to wait another 1/2 hour before I saw my food again. I commented "Is this on the house" and she said she would check with the manager. They did end up not charging for my dinner but the lobster roll was not really very good, rather dry and chewy. Their service has never been that great outside but last night took the cake. They really need to spend more time training their help for the patio. Plus the bands take too many "long" brakes. Not sure when/if we'll return to give it another try.
- Official Description (provided by the hotel):
- Waters Edge Resort and Spa offers elegant accommodations, superb dining and a waterfront location, making us the premier choice in Westbrook CT hotels. Ideally situated for business and leisure travelers, families, groups and couples, Waters Edge Resort offers guests a historic experience in a breathtaking setting for the most unforgettable stays. Enjoy onsite dining when you stay with us, rejuvenating spa services, expansive event space and so much more on the Connecticut shoreline. ... more less
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- Also Known As:
- Water`s Edge Resort And Spa
- Water`s Edge Hotel Westbrook
- Waters Edge Hotel