We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“double billed for room”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Hilton Garden Inn Hartford North/Bradley Int'l Airport
Ranked #3 of 8 Hotels in Windsor
Certificate of Excellence
Reviewed 25 October 2013

When I checked out, I was billed for two rooms which was correct and then two rooms again which was not correct. I called the hotel and they denied that this happened. I had to put in a dispute with my credit card company.

  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank sdudek1490
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (592)
Traveller rating
Traveller type
Time of year
Language
  • More languages

434 - 440 of 592 reviews

Reviewed 25 October 2013

I am usually very uncomfortable staying at a hotel. The Hilton Garden Inn was very comfortable. It was clean, quiet and friendly. I would difinately stay there again! Plus the breakfast was great. Good value.

  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank David Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2013

Great location, facility, cancellation policy and customer service ... except for reservations. I reserved multiple rooms for family for a wedding, who then called to switch the reservations into their names. 2 out of 3 had trouble doing this and ended up making separate reservations or going elsewhere. This was too small a group to qualify for the usual "group wedding" rates, so that may have confused customer service reps. But I expect many business travelers also update reservations with different names when staff change, so this procedure should not have been so difficult.

Room Tip: If asking for a lower floor (e.g. scared of heights), be sure to ask that you're not next to the...
See more room tips
  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank C S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2013

Honestly, a great hotel, great staff, great service, but the special beds they have are not great. You end up sleeping in a hole in the bed. Others have made this same comment. If you stay here, make sure you know how the beds work before you get in it!

  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Lynne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2013 via mobile

I booked a stay here while participating in the Hartford Half Marathon. It was easy access from the highway, very clean & quiet, I loved having a microwave & refrigerator so I could prepare my usual pre-race dinner & breakfast, and the bed provided me with an excellent rest. Very pleased!

Stayed: October 2013, travelled with friends
Thank Mibu626
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2013

My husband and I traveled here on business. The hotel was in a very convenient location and easy to find right off of the highway. There is nothing in walking distance to this hotel besides for the hotel across the street so I recommend a car if you stay here and want to go off the property for meals. The hotel has a shuttle to the airport which is very convenient. The lobby looked like it had been recently updated. The hotel was very clean as was the meeting room our group was assigned to. I thought that the coffee and tea in the morning in the lobby and water and cookies/pastry available in the afternoon was a nice touch. Our room was clean and in good condition. We were in a room with a king bed which also had a couch, microwave, and mini fridge. Our room was quiet and we slept well. There were only a few negatives aspects to this hotel. The first was that our room did not have a safe. I have never stayed in a hotel that did not have a safe. The second negative was that we arrived in the morning on the day that we were supposed to check-in. Check in was not until the afternoon but we were able to check-in early. We left our bags in the car and went to our meeting so by the time we got up to the room for the first time it was late afternoon. When I put my key card in the lock to get into the room, the door opened about 3 inches and the safety latch on the inside of the door was engaged. I'm guessing that they gave us an occupied room by mistake. I alerted the front desk immediately and we were given a new room. The hotel gym is miniscule and contains only 4 cardio machines and a very limited assortment of weights so it is very likely that if you need to work out in the morning (like we did) you will wait for a machine. The hotel does have agreement with the local Gold's about 5 minutes away which allows hotel guests to work out for free which we did one of the days we were there so that more than made up the limited facilities at the hotel. The staff was helpful and friendly. Overall, this is a nice place to stay on business and I would stay here again if I was in the area.

  • Stayed: October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank tyny77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2013

I been the top of the Hilton HHonors program since 1988. Everything is nice about this hotel, easy off the Interstate & easy on. The only down side we found, was when my wife & I were looking for a table to have dinner. For a hotel with this many rooms, they don't have enough tables. We sat at the bar waiting, it took 3 people, to fill our drink order & get a bill. Not enough wait staff. After our drinks, still no open tables, so we went out for dinner. The same in the morning, more people then tables and not enough wait staff. But, its a good hotel to stop at.

Room Tip: Get a room facing away from the Interstate
See more room tips
  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank steve r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Windsor
0.1 mi away
HYATT house Hartford North/Windsor
0.2 mi away
Hartford/Windsor Marriott Airport
0.1 mi away
Courtyard Hartford Windsor
Show Prices
Show Prices
Show Prices
3.0 mi away
Hampton Inn Hartford / Airport
1.1 mi away
Residence Inn Hartford Windsor
7.4 mi away
Hampton Inn & Suites Hartford/East Hartford
Show Prices
Show Prices
Show Prices

Been to Hilton Garden Inn Hartford North/Bradley Int'l Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Hartford North/Bradley Int'l Airport

Address: 555 Corporate Dr, Windsor, CT 06095-2164
Phone Number:
Region: United States > Connecticut > Windsor
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 8 Hotels in Windsor
Price Range: £76 - £168 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Hartford North/Bradley Int'l Airport 3*
Number of rooms: 158
Official Description (provided by the hotel):
The Hilton Garden Inn Hartford North/Bradley Int'l Airport hotel boasts an ideal location just minutes from Bradley International Airport (BDL). Enjoy the 24-hour complimentary BDL shuttle service, relax on one of our comfortable beds and enjoy a cooked-to-order breakfast and complimentary WiFi. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, Hotels.com, TripOnline SA, Ebookers, HotelsClick, Evoline ltd, 5viajes2012 S.L., getaroom.com, Cancelon and HotelQuickly so you can book your Hilton Garden Inn Hartford North/Bradley Int'l Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Hartford North/Windsor Hotel Windsor
Hilton Garden Inn Windsor
Hilton Windsor

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing