Except for the bed, the hotel was excellent. However, since we use hotels primarily to sleep, this is an important part of the service. At the desk, there is a small sign that mentions that the beds can be adjusted for softness and shows a dial. Once you get to the room, however, there is nothing to indicate where this dial is or how to use it. After two hours of sleep I awoke in a hole - the mattress had sunk so much it was difficult to climb out and changing positions was impossibile. I had a terrible night with little sleep. In the morning my husband finally found the dial - under the fitted bottom sheet and behind the mattress cover. My dial said the bed was on medium level - I would hate to see the "soft" level - I may not have been able to check out! I mentioned this to the desk in the morning asking that people be given an instruction sheet on how to work the dial. They said they weren't "allowed" to give out that information and I should have called the desk. Sure, wake my husband, find my glasses, call the desk, wait for the bed to "adjust." Just be warned that you had better make arrangements before you go to bed or you will have a very unpleasant night.
- Official Description (provided by the hotel):
- The Hilton Garden Inn Hartford North/Bradley Int'l Airport hotel boasts an ideal location just minutes from Bradley International Airport (BDL). Enjoy the 24-hour complimentary BDL shuttle service, relax on one of our comfortable beds and enjoy a cooked-to-order breakfast and complimentary WiFi. ... more less
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- Also Known As:
- Hilton Garden Inn Hartford North/Windsor Hotel Windsor
- Hilton Garden Inn Windsor
- Hilton Windsor