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Hilton Garden Inn Hartford North/Bradley Int'l Airport
Ranked #3 of 8 Hotels in Windsor
Certificate of Excellence
Reviewed 12 May 2014

Except for the bed, the hotel was excellent. However, since we use hotels primarily to sleep, this is an important part of the service. At the desk, there is a small sign that mentions that the beds can be adjusted for softness and shows a dial. Once you get to the room, however, there is nothing to indicate where this dial is or how to use it. After two hours of sleep I awoke in a hole - the mattress had sunk so much it was difficult to climb out and changing positions was impossibile. I had a terrible night with little sleep. In the morning my husband finally found the dial - under the fitted bottom sheet and behind the mattress cover. My dial said the bed was on medium level - I would hate to see the "soft" level - I may not have been able to check out! I mentioned this to the desk in the morning asking that people be given an instruction sheet on how to work the dial. They said they weren't "allowed" to give out that information and I should have called the desk. Sure, wake my husband, find my glasses, call the desk, wait for the bed to "adjust." Just be warned that you had better make arrangements before you go to bed or you will have a very unpleasant night.

  • Stayed: May 2014, travelled as a couple
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Thank SuzeQFlorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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385 - 391 of 582 reviews

Reviewed 8 May 2014

Beautiful hotel, very clean, no odors, new. Excellent breakfast buffet for $11.95. Most staff very friendly helpful and friendly except for clerk on duty in the morning of check out. Only problem was cooling/heating system did not operate properly. Had cooling set at 66 but system operated during the night, stopped working the next morning. Reported it but no one fixed it. Room was 80 degrees when I returned at night. Very uncomfortable sleep.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Catherine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2014

Staff very knowledgeable and friendly. Hotel good location,clean and well maintained. Comfortable and very affordable. Peaceful place to stay. Quality of service from the Hotel staff was excellent always ready to assist and knowledgeable about the area as to where to go and what activities to participate in.

  • Stayed: May 2014, travelled solo
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Review collected in partnership with Hilton Garden Inn
Thank Monique M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 May 2014

The hotel staff was extremely friendly and accommodating. Everything from the lobby to the room was clean and had a warm, welcoming appearance. I would definitely stay there again, and recommend it to anyone.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Amanda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2014

Great stay. From check-in to check-out nothing but courteous and pleasant interactions. I suggest their dinner menu my meal was fantastic with a perfect desert. STAFF WAS FUN BUT PROFESSIONAL. I DEFINETLY FELT THAT MY BEST INTEREST WERE THERE BEST INTEREST. Room was comfortable and clean. Actually felt like it was just redone. The only disappointing part of the stay was we got the only room left, last room by the elevator and I have never been so disappointed with other travelers. They were extremely loud even at 12 midnight. Not the hotels fault. Lesson learned, I will make sure we never get a room by the elevator. Other than that I highly recommend this hotel.

Stayed: April 2014, travelled with family
1  Thank Cynthia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2014

Hopefully this hotel is not typical of the Hilton chain but if it was, Hilton would go out of business. Had to change room at 1:15AM do to broken "air" bed. Clerk said give it time...it was broken. Next morning, no communication to front desk. Hilton said they would add extra points and comp breakfast for the inconvenience. They didn't. Assistant manager was called, emailed,no response. When calling front desk..."she is not around". This was done multiple times. There is an obvious problem here. Be cautious.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn
4  Thank Fredband
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2014

Had a wonderful time with my grandkids at the Hilton Garden Inn over the weekend. They were able to use the pool which was at a safe level for them. The best part of it all, the grandkids saw a wild turkey on the wondering around the Inn. The took picture... Overall, we had a wonderful time.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn
1  Thank Linhelle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Hartford North/Bradley Int'l Airport

Address: 555 Corporate Dr, Windsor, CT 06095-2164
Phone Number:
Region: United States > Connecticut > Windsor
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 8 Hotels in Windsor
Price Range: £75 - £171 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Hartford North/Bradley Int'l Airport 3*
Number of rooms: 158
Official Description (provided by the hotel):
The Hilton Garden Inn Hartford North/Bradley Int'l Airport hotel boasts an ideal location just minutes from Bradley International Airport (BDL). Enjoy the 24-hour complimentary BDL shuttle service, relax on one of our comfortable beds and enjoy a cooked-to-order breakfast and complimentary WiFi. ... more   less 
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Also Known As:
Hilton Garden Inn Hartford North/Windsor Hotel Windsor
Hilton Garden Inn Windsor
Hilton Windsor

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