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“Great airport hotel” 5 of 5 bubbles
Review of Doubletree by Hilton Hotel Hartford - Bradley Airport

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Doubletree by Hilton Hotel Hartford - Bradley Airport
Ranked #8 of 14 Hotels in Windsor Locks
Plantsville, Connecticut
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great airport hotel”
5 of 5 bubbles Reviewed 4 January 2014

Nice overnight stay. Hotel was clean, room was comfortable and restaurant was excellent. The airport shuttle runs every 20 minutes and is very timely, no problems at all. Will definitely utilize this hotel again. They also have stay, park and fly, which is a great option.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank MaggiePSL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob_Seguin, General Manager at Doubletree by Hilton Hotel Hartford - Bradley Airport, responded to this review, 8 January 2014
Thanks for you comments - I'm glad your stay was good. Thanks also for pointing our our Stay, Park & Fly package; this is a great way to make traveling a little easier when you have that early flight!
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526 reviews from our community

Traveller rating
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    55
    39
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Jacksonville, United States
2 reviews
4 of 5 bubbles Reviewed 3 January 2014

The Doubletree at Bradley International Airport is a convenient and comfortable place to stay when we visit family in the area. We have stayed there several times. The rooms are clean and comfortable, and a good value. The staff is always courteous and helpful.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Margaret P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob_Seguin, General Manager at Doubletree by Hilton Hotel Hartford - Bradley Airport, responded to this review, 8 January 2014
Dear Margaret,

Thank you for a very nice review and thanks for your business! I'm glad you've enjoyed your stays with us and I hope to meet you in person the next time you visit!

-Bob
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
2 of 5 bubbles Reviewed 2 January 2014

10 day stay went awry beginning at checkout when they failed to combine/link 3 reservations made at various times and due to PLANNED construction in the wing we were assigned a room in, we had to move all of our belongings with no offer of assistance. One of two elevators wasn't working, dust from construction and construction workers using the one elevator, pool door out of order, no communication.

  • Stayed December 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob_Seguin, General Manager at Doubletree by Hilton Hotel Hartford - Bradley Airport, responded to this review, 3 January 2014
Please accept our sincere apology for the frustration caused during your stay. We do have a plan in place to make sure our guests are not disrupted during our renovation, but obviously we did have trouble with your room assignment. I apologize also for the poor communication and service you experienced during your stay. We hope you will come back so we can show you this is not how we normally conduct our business. As a team, we value our guests and the Hilton principles of providing exceptional guest service. Thank you for your feedback and I hope to see you again so I can apologize in person.
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Hobart, Indiana
Level Contributor
206 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 bubbles Reviewed 28 December 2013

This location worked well for us. We turned our rental car in early and theu picked us up and then took us to the airport early in the morning.We did not get a chance to try the breakfast but they did have a restaurant and a bar available when we arrived. Everything was clean and well maintained, the staff friendly and helpful.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AL H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob_Seguin, General Manager at Doubletree by Hilton Hotel Hartford - Bradley Airport, responded to this review, 29 December 2013
Thanks for your review and thanks for choosing our hotel. I'm glad your stay was good and I appreciate your kind comments about the staff who work very hard to make sure our guests are happy.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Keene, New Hampshire, United States
Level Contributor
91 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 26 December 2013

signs say it is in the process of being renovated, but there are no signs of that. stayed 12/25/2013, our room was shabby, with scuffs on the walls, stains on the floor, broken tiles in the bathroom floor. The long-term parking is a bargain compared to the neighboring park and fly's. $30 for up to 2 weeks. The bar is friendly, but the restaurant food is middle of the road. we had a quesadilla and a steak. the steak was full of gristle. the room heater was loud at the end of the heat cycle, like a loud sigh. Needless to say we turned the heat off for the night. We'll stay again, most likely, but after renovations are completed.

Room Tip: ours was too near the maids' station
See more room tips
  • Stayed December 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ann B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob_Seguin, General Manager at Doubletree by Hilton Hotel Hartford - Bradley Airport, responded to this review, 29 December 2013
Dear Ann,

I'm glad you were able to take advantage of our park and fly package. I apologize for the condition of your room. We just finished our first wing of guest room updates and I think you'll be pleased your next visit. Thanks for the feedback and I hope to meet you on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Templeton, Massachusetts
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 19 December 2013

I stayed here one night during a snow storm as I couldn't drive home due to the snow and ice conditions on the road. From the lobby and exterior the hotel seems updated but my room was so outdated. I couldn't get the heater to warm the room. It just kept making loud clunking noises and blowing cold air. I asked to switch rooms but the hotel was sold out.

After the 2nd call to maintenance at 11pm, the guy brought a "newer" furnace unit and replaced the entire thing. Finally I had heat at 11:30pm. So much for a good night's sleep.

Also the room smelled really bad and the carpets were all stained. Definitely would not recommend this hotel.

  • Stayed December 2013, travelled solo
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Dan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob_Seguin, General Manager at Doubletree by Hilton Hotel Hartford - Bradley Airport, responded to this review, 29 December 2013
Sorry you were dissappointed with your stay. I remember this situation. Your compressor unit failed and our engineering staff was able to pull one out of one of the rooms getting renovated so we could get yours back online. While the mechanical failure was certainly unfortunate, I am proud of our technician who worked very hard and stayed past his shift to make sure to get the unit fixed. With our rooms renovation under way, I hope you will consider giving us another chance next time you're in the area.
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Hartford, United States
1 review
1 of 5 bubbles Reviewed 18 December 2013

Avoid at all costs - terrible value for money. Hotel needs to be closed and refurbished. Rooms were shoddy. Heating/Ventilating system very loud and prevented sleeping. Had to change rooms - still not much of an improvement. No amenities.

  • Stayed December 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Joseph L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob_Seguin, General Manager at Doubletree by Hilton Hotel Hartford - Bradley Airport, responded to this review, 29 December 2013
I apologize that wee did not meet your expectations. As we discussed offline, we are in the process of renovating our guest rooms which should address the concerns you raised. For the benefit of those reading your post, I wanted to clarify that by "no amenities" you were referring to an expectation of a private concierge lounge and reception area for our elite HHonors guests. While we do not offer a concierge lounge, we do have a variety of amenites for all of our guests to enjoy. Monday through Friday we offer complimentary appetizers and drink specials during happy hour at Shade Bar & Grill. We also have complimentary access to our fitness center, business center and indoor swimming pool. Our guests also enjoy free high-speed Internet access and a courtesy shuttle service that will take you to the airport or area businesses. Probably our best "amenity" is our staff, who will go out of their way to make sure our guests have whatever they need or want.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton Hotel Hartford - Bradley Airport

Property: Doubletree by Hilton Hotel Hartford - Bradley Airport
Address: 16 Ella T. Grasso Turnpike, Windsor Locks, CT 06096-0020
Phone Number:
Region: United States > Connecticut > Windsor Locks
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Windsor Locks
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Doubletree by Hilton Hotel Hartford - Bradley Airport 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
Doubletree Hotel Bradley International Airport is situated in the North Central region of Connecticut, approximately a mile from Bradley International Airport. Local attractions include the Big E, Hartford Civic Center, Mark Twain House, New England Air Museum, Six Flags New England, and the Springfield Civic Center. Hotel amenities include multilingual staff, laundry/valet service, baggage storage, gift shop, luggage hold, safe deposit box, room service, business center, fax/photocopy service, fitness room, and pool. Onsite dining is available at our hotel near Bradley Airport at the Shade Grill, while drinks can be had at the Shade Bar. Guest rooms feature irons, ironing boards, coffeemakers, hairdryers, cable TVs, in-room movies, web mail, Nintendo video games, dual-line telephones, voicemail, and high-speed Internet access. ... more   less 
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Also Known As:
Doubletree Bradley International Airport
Doubletree Windsor Locks
Windsor Locks Doubletree

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