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Doubletree by Hilton Hotel Hartford - Bradley Airport
Ranked #8 of 14 Hotels in Windsor Locks
Cleveland, Ohio, United States
Level Contributor
111 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Mostly great”
Reviewed 4 August 2014

To be brief, rooms were clean and comfortable (pillows were way too soft for my taste). The hotel has been "renovated" which means a few new furniture items, some flooring in some places and some sloppily applied paint in other places. Our room's main door was very difficult to close.
Second night we were here, they were running short on rooms and had to put us on the same floor as a tour bus full of kids on some sort of trip. Needless to say, there wasn't much sleep.
Breakfast is nothing to write home about. Usual continental breakfast which is just fine, but the hot items were... not great. French toast was meh, eggs were overcooked and dry, oatmeal was really loose and sloppy. Staff on the other hand both in the restaurant and at the front desk are fantastic. Great people hoping to help in what ever way they can. Van driver was helpful and would take us to local restaurants and was quick to pick us up at the airport.
Not bad, but not great.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank JYinCLE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob_Seguin, General Manager at Doubletree by Hilton Hotel Hartford - Bradley Airport, responded to this review, 10 August 2014
Thank you for your review of our property. We will use your comments about the room and breakfast in our efforts to continually improve our hotel. I appreciate your comments about the staff who work hard to make sure all or our guest have a great experience. Hope to see you back again soon.
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536 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
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  • French first
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  • Any
English first
Nashville, United States
1 review
Reviewed 4 August 2014

Experienced a wonderful stay at this hotel. Everyone was very friendly, the hotel and room were clean, and the price was fantastic! Will definitely be back here when we are in the area again. Thank you!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank James F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob_Seguin, General Manager at Doubletree by Hilton Hotel Hartford - Bradley Airport, responded to this review, 10 August 2014
Dear James,

Thank you so much for a great review! I'm glad you enjoyed your stay and hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greenville, United States
Level Contributor
5 reviews
5 hotel reviews
Reviewed 31 July 2014

First time here, but for an airport hotel, this is a good deal. Close to airport, but clean, nice rooms and a really friendly staff. I would definately stay here again on business or pleasure trip. Close to airport, but easy to get to Yale or other venues in Conneticut.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Steve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob_Seguin, General Manager at Doubletree by Hilton Hotel Hartford - Bradley Airport, responded to this review, 10 August 2014
Thank you for sharing your comments with TripAdvisor. I'm glad you enjoyed your stay and look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rome, Italy
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 July 2014 via mobile

we arrived there by chance. the hotel look is nice but we were expecting a nice and confortable room, considering the price we paid. the room was clean but old. the fan/heating was noisy and we couldn't find a way to switch it off compketely. to cut a long story short: if it happens to you arrive there just pass by and choose another hotel. there's plenty of them in the area

Stayed July 2014
Helpful?
Thank MassimilianoSRome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob_Seguin, General Manager at Doubletree by Hilton Hotel Hartford - Bradley Airport, responded to this review, 10 August 2014
Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your candid review of our guestroom comfort and appointment and we are sorry to hear you were disappointed in your visit. We will use your comments to improve our guests' experience moving forward and hope you will return to see us in the future.
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Nashville, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 July 2014

the bathroom had a hole in the ceiling and black mold coming through the wallpaper. the room smelled like dirty feet. The area around the hotel is very run down. There are no quaility dining establishments within walking distance.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Jason K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob_Seguin, General Manager at Doubletree by Hilton Hotel Hartford - Bradley Airport, responded to this review, 10 August 2014
Thank you for your feedback and for choosing our hotel. We’re so sorry for the housekeeping issues you encountered. Please know that unclean rooms are not typical at our hotel, and we appreciate that you brought this to our attention. We have discussed this with our staff and will make every effort to ensure our rooms meet the highest health and housekeeping standards. Please give us a second chance if you visit our area in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Louisville, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 July 2014

With all the chaos of a hotel front desk, (phones ringing, airport shuttle request, guest questions, and endless toursist questions) Tracey does it all with a smile on her face! This was my second stay, and the rooms were great too. Comfortable beds and cold air...hope to stay again soon!

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Brent B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob_Seguin, General Manager at Doubletree by Hilton Hotel Hartford - Bradley Airport, responded to this review, 10 August 2014
Dear Brent,

Thanks so much for taking the time to submit a review of your stay. I'm so glad you had a good experience and appreciate you recognizing Tracy for her great work!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hamden, CT
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 9 July 2014

My wife and I stayed at the Doubletree near the Hartford/Springfield airport. Cars can be left there for a nominal fee ($10) for up to 7 days. While marginally more expensive than some of the the other hotels near the airport that offer parking arrangements while you are traveling, it is a squeaky clean, quiet,modern facility with 24 hour shuttle service to and from the airport. The free wireless service works well. It is very close to the highway exit to the hotel and restaurant strip near the airport. Our call for pick up from the airport upon return resulted in the fastes tpick up we've ever had. We appreciated that because it was quite late, our flight having been weather delayed for 2 hours. We will stay at the Doubletree again should we need a an airport hotel.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Papa11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob_Seguin, General Manager at Doubletree by Hilton Hotel Hartford - Bradley Airport, responded to this review, 10 August 2014
I'm glad you found our Park, Sleep Fly package to be convenient. Thanks for your review and for highlighting some of the great features or our hotel. I look forward to seeing you again for your next trip!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton Hotel Hartford - Bradley Airport

Property: Doubletree by Hilton Hotel Hartford - Bradley Airport
Address: 16 Ella Grasso Tpke, Windsor Locks, CT 06096-1015
Phone Number:
Region: United States > Connecticut > Windsor Locks
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Windsor Locks
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Doubletree by Hilton Hotel Hartford - Bradley Airport 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
Doubletree Hotel Bradley International Airport is situated in the North Central region of Connecticut, approximately a mile from Bradley International Airport. Local attractions include the Big E, Hartford Civic Center, Mark Twain House, New England Air Museum, Six Flags New England, and the Springfield Civic Center. Hotel amenities include multilingual staff, laundry/valet service, baggage storage, gift shop, luggage hold, safe deposit box, room service, business center, fax/photocopy service, fitness room, and pool. Onsite dining is available at our hotel near Bradley Airport at the Shade Grill, while drinks can be had at the Shade Bar. Guest rooms feature irons, ironing boards, coffeemakers, hairdryers, cable TVs, in-room movies, web mail, Nintendo video games, dual-line telephones, voicemail, and high-speed Internet access. ... more   less 
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Also Known As:
Doubletree Bradley International Airport
Doubletree Windsor Locks
Windsor Locks Doubletree

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