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“Poor Service on Pick-up and Breakfast timing”

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Homewood Suites by Hilton Hartford/Windsor Locks
Ranked #2 of 14 Hotels in Windsor Locks
Certificate of Excellence
Reviewed 12 December 2013

As my flight from Chicago was delayed I landed at the airport at 11.55 pm. Immediately called up the hotel for Shuttle which assured me that he shuttle will be at the airport in 10-15 mins. The shuttle arrived over 30 mins late...at 12.27 am. Worst, it was the LAZ-FLY van which dropped all the passengers at the parking stations and I was probably the last one to be dropped. I reached hotel at around 1.00 am. Wish I had known all this delay...I would have taken a taxi!!!! More was in store for me next morning..when I came for Breakfast at 9.15 am. I was told that the B/fast was over!!! The B/fast time was upto 9.00 , which was not conveyed to me the night before. I had to start my day without a decent b/fast. This was the 1st airport hotel over a decade of travel I've seen which closes its b/fast at 9.00 All in all....spending 170 grands for a Homewood suites was just not worth it. Absolute waste of company's money. I was better off in a Days Inn/ Red Roof Inn / Comfort Inn. Atleast could have saved 100 odd bucks.

  • Stayed: December 2013, travelled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank Rajiv G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Homewood_Suites_CT, Manager at Homewood Suites by Hilton Hartford/Windsor Locks, responded to this reviewResponded 6 January 2014

Dear Guest, Thank you for taking the time to post a review of our property. My sincerest apology for the issues you experienced in our hotel. I would love to have the chance to regain your trust in our hotel and would like to address this with you further. I have sent you a private message to obtain additional information regarding your stay.

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Reviews (624)
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490 - 496 of 624 reviews

Reviewed 9 December 2013

This property has a great staff! The property was recently renovated. I highly recommend for business and/or pleasure. Nice to have a breakfast and dinner on travel especially with beer and/or wine! They put the home in Homewood!

  • Stayed: December 2013, travelled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank geraldes2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Homewood_Suites_CT, Manager at Homewood Suites by Hilton Hartford/Windsor Locks, responded to this reviewResponded 12 December 2013

Thank you so much for all of the kind compliments about our great staff and our Hotel. We want to be your Home Away from Home We appreciate your repeat business and look forward to seeing you again. Safe travels and Happy Holidays!

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Reviewed 9 December 2013

Nice hotel, great staff and excellent breakfast. The suite was clean but a bit sparse. The bed was worse than a hammock; completely broken. I literally DID NOT SLEEP. I reported the issue, manager stated I would receive Honors points. I did not receive these and am disappointed.

  • Stayed: December 2013, travelled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank Brooke Therese P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Homewood_Suites_CT, Manager at Homewood Suites by Hilton Hartford/Windsor Locks, responded to this reviewResponded 12 December 2013

Thank you for your compliments to the staff and our hotel. I am so sorry for your experience with the uncomfortable bed and have forwarded your concerns to the Engineering Department. I also spoke with Hhonors and they are updating your account. We hope to see you in the near future. Thank you again.

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Reviewed 7 December 2013

Clean, nice personnel, very good quality-price. The receptionist Janett Linarez was very helpful and resourceful. I had a meeting and they offered to drove me in the morning if the driver was available.

  • Stayed: December 2013, travelled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank Claudia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Homewood_Suites_CT, Manager at Homewood Suites by Hilton Hartford/Windsor Locks, responded to this reviewResponded 12 December 2013

I want to thank you very much for your compliments on our hotel and to Janett. I will be sure to share them with the entire staff. I am so glad that your enjoyed your stay and hope to see you in the near future. Thank you again.

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Reviewed 5 December 2013

We rented (2) Deluxe King One Bedroom Fireplace Suites for an overnight, had an early plane to catch the next morning. The hotel is located close to the airport and offers long term parking and a free shuttle to the airport which is great. The suites were a disappointment. We arrived late evening on a dark, cold, rainy night. There was only one young girl working the desk. We had to search for our rooms which are accessed from the outside of the building in the dark and the rain and they were NOT easy to locate. Being 4 seniors, we felt unsafe walking between buildings with no one else around except a man lurking in a door way with a van running nearby. The suites were tired and in need of updates. There were no blankets on the beds under the comforters which we pull back so we slept under sheets only and were cold all night. The bathtubs had mold in the grout and the bottom of the shower curtains was soiled, we all chose to pass on showers. The area rugs looked dirty and the hardwood(?) floors looked worn and in need of refinishing or replacing. The place was dimly lit and not comfortable. We didn't use the kitchen so I can't comment on that. Free breakfast was included and was "do it yourself." There was a decent selection of breakfast items to choose from and it was fine. No one offered to assist us with our questions (how to use the waffle iron etc.) but fortunately there was another guest who was more than willing to assist and answer questions. The rooms were rather pricey and we felt they most definitely were NOT worth the money. We will NOT return to Windsor Locks Homewood Suites.

  • Stayed: November 2013, travelled with family
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Review collected in partnership with Homewood Suites by Hilton
1  Thank Exptraveler2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Homewood_Suites_CT, Director of Sales at Homewood Suites by Hilton Hartford/Windsor Locks, responded to this reviewResponded 12 December 2013

Thank you for taking the time to share the details following your visit to Windsor Locks.I appreciate the feedback regarding our suites and lighting. I have forwarded this information to the Engineering Department and Housekeeping Department for their follow-up. Please contact me as I would like the opportunity to have you come stay with us again. I would sincerely like another opportunity to exceed your expectations in our hotel.

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Reviewed 5 December 2013

We stay at Homewood Suites often. This hotel was clean, the staff was helpful and the room amenities are more than expected. The room was quiet and this hotel has a "no party" policy which I heard about when a group of early twenties checked in before me. I have stayed in other hotels in the area on a Saturday night and the parties are loud and distracting. Not at Homewood Suites. It was quiet and relaxing, which is just what I needed. I did not have the breakfast but am always satisfied with their selection (especially when they include bacon)!

  • Stayed: December 2013, travelled solo
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Review collected in partnership with Homewood Suites by Hilton
Thank kerryfitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Homewood_Suites_CT, Manager at Homewood Suites by Hilton Hartford/Windsor Locks, responded to this reviewResponded 12 December 2013

Thank you so much for the compliments of our staff and hotel. We appreciate your recognition of our efforts to offer you a quiet and relaxing experience during your stay with us.We hope on your next visit to us, you enjoy our complimentary breakfast. Thank you again and Happy Holidays!

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Reviewed 5 December 2013

I was in town on business and needed a place to stay while I found lodging for the 3 month stay. Although it was annoying having people walk around upstairs at 3 am, overall I was satisfied with the room.

  • Stayed: November 2013, travelled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Homewood_Suites_CT, Manager at Homewood Suites by Hilton Hartford/Windsor Locks, responded to this reviewResponded 12 December 2013

Thank you for your comments, we hope next time you come to stay with us, we exceed your expectations. I will relay your comments to the maintenance staff regarding the noise. Thank you again and Happy Holidays.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Hartford/Windsor Locks

Address: 65 Ella Grasso Turnpike, Windsor Locks, CT 06096-1016
Phone Number:
Region: United States > Connecticut > Windsor Locks
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Windsor Locks
#2 Family Hotel in Windsor Locks
Price Range: £92 - £297 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Hartford/Windsor Locks 3*
Number of rooms: 132
Official Description (provided by the hotel):
Consider our hotel in Windsor Locks, your home when you have to be away from home. Located less than one mile from Bradley International Airport, enjoy the convenience of being an easy commute to downtown Hartford, CT or Springfield, MA. When planning your next family vacation consider the benefit of our property being located near many local attractions, such as Six Flags New England, the Connecticut Science Center or the New England Air Museum. Our suites are outfitted with many of the amenities of home, and during your stay indulge in hot full breakfasts every morning. ... more   less 
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Also Known As:
Homewood Suites Hartford/Windsor Locks Hotel Windsor Locks
Homewood Suites Windsor Locks
Homewood Windsor Locks
Windsor Locks Homewood Suites

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