We stayed there 4D3N for our annual strategic meeting. To be honest, I, as the organizer of the meeting, wasn't feeling impressed as there were some things that was promised by the marketing, was not in placed and the operational staffs seem to had no clue about it. After calling the marketing, and with the assistance of Mr. Soleh, one of the banquet staff I assumed, which by the way did an amazing job (thumbs up for him), things were okay.
We got one of the presidential suite room and there were 13 of us. Room was alright but housekeeping staffs were not taking initiative. When they were cleaning our room, after we requested them to, they didn't not replace the toilet paper that was almost finished and didn't even left any spare. We had to call them, again, to ask for extra. There were 7 air conditioners in that room yet there were only 3 remote controls that were working. We asked for replacement but we didn't get any until we checked out so we just took turn using them which kinda annoying.
F&B, can't really complaint about the variety of the menu since we were the one who choosed them based on the the meeting package menu that they offered. However, there were so many flies at the restaurant and it was really annoying and really unpleasing for us. The restaurant staffs, were not being helpful at that time because when they saw flies flying around, they didn't take the initiative to close the chafing dishes, yet just standing there until we told them to close the chafing dishes.
One of our agenda was to have team building moment, so we took the outbound games package. We were impressed with the outbound games staffs as they were able to deliver the games clearly, with limited english but we were having so much fun. I didn't get the chance to get their names but it was this one skinny guy and this lady with a hood. Good job guys.
We also use other facilities such as Gym, Spa, Swimming pool and Banana Boat. It was alright.
Overall, our experience was average and I don't think we will return to this place as there are a lot of improvements that need to be done. I hope the management of the resort can see this review as a constructive criticism from an ex hotelier. There's always room for improvement. I do believe training is important and need more attention to details.
PS : 'Welcome' is the right spelling, not 'Wellcome'
- Official Description (provided by the hotel):
- Full service All Suites resort property located on the Sunda Straits with Stunning Views of the infamous Krakatau Island. The property offers guests a chance to either relax and enjoy the surroundings or part take of exciting trips including visits to Krakatau, Ujong Kulong National Park, Historical Banten Lama ( the repuded location where Islam originated in Indonesia. A destination not to be missed ... more less
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- Also Known As:
- Hawaii a Club Bali Hotel Java