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Holiday Inn Dover Downtown
Ranked #14 of 20 Hotels in Dover
Reviewed 16 October 2013 via mobile

We wrongly thought this hotel would be a step up from the Best Western we had previously stayed at in Smyrna. Instead we ended up without a fridge, microwave, or continental breakfast. You can get a couple eggs and bacon with a cup of juice and coffee delivered to your room in the morning for $15 after a fee and gratuity, which is outrageous(there's a Dunkin Donuts very close by, just go there). The upside to this place is that it's on the main road in Dover, but so are plenty of the other hotels in town. Twice within a 3 day period, housekeeping opened my room door without knocking, then obviously realized the room was occupied and closed it. Which is scary for a female alone in the room. The first time the 'Do Not Disturb' sign was even on the door. This isn't a hotel we'll be returning to. There are better options around.

  • Stayed: October 2013
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2  Thank Minerva1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deborah O, General Manager at Holiday Inn Dover Downtown, responded to this reviewResponded 24 October 2013

Please accept our apology for the issues during your stay. Unfortunately we only offer refrigerators and microwaves upon request due to having a full service restaurant onsite. While continental breakfast is not a standard for full service Holiday Inns, we do offer a breakfast special available daily for under $7. We wish we could have met your needs during your stay and we hope to have the opportunity to have you stay with us again.

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90 - 96 of 149 reviews

Reviewed 9 September 2013

Stayed here because of it's close proximity to the Amish Country Bike Tour. Arrived early and got a room right away. The room was clean. I checked the shower immediately, since the water pressure is typically a problem but it passed the test. The sink counter was too high for me. The measly coffee maker was on the bathroom sink counter. It had Styrofoam cups! Which is why we travel with our own coffee maker. Still it took up space in the bathroom. The microwave which was very old sat on top of the refrigerator. There was about 3 inches of ice in the freezer area in the refrigerator. Even with turning the temp to the coldest, I felt it necessary to keep our coffee creamer in a Ziploc bag of ice. On the TV, NBC started to pixelate during the evening news. Called the front desk and was walked thru how to rescan the channels. Not sure if the cable provider was Dish or Direct TV but the channel selection was limited and awful. Never did get NBC to broadcast. When we got up at 4am. The toilet started running slow. Called the front desk. The clerk brought a plunger and it seemed to be okay. But around 9am, it started running slow again. Called the front desk and the daytime clerk brought the plunger but couldn't get it to empty any faster. Told me that the plumber would not be in until 2pm. What if the toilet had been overflowing with sewage? Fortunately, this was not the case. By 3pm, I went to the front desk to ask where the 2pm plumber was. He was to our room in about 15 minutes with his metal plumber tool. He said he was hitting something. At one point, he brought back a juice straw. Turns out children sometimes put their juice boxes in the toilet. Who knew! He pushed the box down the pipe and the toilet was fine the rest of our stay. The point of this long story is that there should be a maintenance person there at all times. Front desk clerks are not plumbers. There was trouble with the room cards which were to be used to open the door from the parking lot. Finally got the hang of that near the end of our stay. Towels were fluffy and in good shape. The bedding was clean and seemed newer than some other hotels. Because of the location, there's no turning left out of the hotel. We learned to go thru the K-Mart parking lot next door to get to a traffic signal. Kudos to Kerri the plumber and to the front desk clerks who at least tried to fix the toilet. Don't think we'll be staying there again.

  • Stayed: September 2013, travelled with family
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Thank Phyllis D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deborah O, General Manager at Holiday Inn Dover Downtown, responded to this reviewResponded 10 September 2013

Thank you for taking the time to let us know about your stay. We apologize for the inconveniences you experienced. We value your feedback and comments and will use them to improve our services. We will surely forward your comments to the front desk staff and to Kerry as well. We hope to have the opportunity to have you stay with us in the future. Should you have any further questions or concerns please feel free to contact me at 302-747-5050 or via email at deborah.oneill@dhotelgroup.com

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Reviewed 7 September 2013

The location won me over because its close to the start line for the Amish Century Bike ride. The staff was efficient and nice. Our room was very nicely decorated and comfortable. There are washers and dryers down the hall (coin operated) free wifi and breakfast! Pretty good for the cost!

  • Stayed: September 2013
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Thank Uspinuwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deborah O, General Manager at Holiday Inn Dover Downtown, responded to this reviewResponded 10 September 2013

We are delighted to hear you had a pleasant stay with us. Thank you for taking the time to share your experience at the Holiday Inn Dover Downtown. We look forward to seeing you again!

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Reviewed 18 August 2013

We stayed on our way from Virginia Beach to Connecticut. When we checked in the front desk was so busy socializing with each other they ignored us. The room was very clean and sleeping was difficult as the window shade did not block the light. I know it is only a 3 star hotel, but I expected more.

  • Stayed: August 2013, travelled with family
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Thank OrlandoMJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Dover Downtown, responded to this reviewResponded 5 September 2013

Dear OrlandoMJ,

Thank you for writing a review about your recent stay with us. We are sorry the service you received from our hotel staff and room accommodations was less than satisfactory. We do apologize for any inconvenience that you have experienced. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

Again, we do apologize and regret that this impacted your experience at our hotel.

Sincerely,

Zelyn N
Case Manager
IHGCare

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Reviewed 14 August 2013

The room was fine, very clean looking. The cable did not work very well only a few stations came in which if your staying in Dover you may find to be an issue as there is very little to do besides watch TV.

My other major complaint is that when we booked they advertised a complimentary breakfast. However, when we woke up hungry at 7 am we were forced to look elsewhere for food as there was no complimentary breakfast.

  • Stayed: August 2013, travelled as a couple
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Thank Daniel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Dover Downtown, responded to this reviewResponded 31 August 2013

Dear Dan L,

Thank you for taking the time to write your review about our property. It is always our goal to provide convenient and world class service to our guest. We apologize we were not able to exceed your expectations during your stay. Rest assured that your comments will be reviewed by our team and take actions accordingly.

Thank you again for your feedback and we hope to welcome you again soon.

Sincerely,

Karen C
Case Manager
IHGCare

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Reviewed 7 August 2013

My friend's alternator died and we were stranded in Dover. Deb L. came to the rescue of the four of us who had been made homeless. She expedited the check in process and reassured us that the rest of our stay would be pleasant and we were in good hands. From that point on things began looking up. Rooms were clean and accommodating, the staff was courteous and friendly and we didn't want for anything. Deb L. turned misfortune into a vacation. Because of her, we will be back to enjoy the amenities. Kudos also to Patricia the waitress and Kelly from the from desk who also went the extra mile to help are stay run smoothly. I applaud this staff.

Thank you again.

Sincerely,
Ronald Gilliam

Room Tip: We were on the back side and I heard nothing. After a large meal at Red Lobster I walked around the...
See more room tips
  • Stayed: August 2013, travelled with friends
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Thank Ronald G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deborah O, General Manager at Holiday Inn Dover Downtown, responded to this reviewResponded 10 September 2013

We are genuinely delighted to hear that our staff went above and beyond to assist you. We value your feedback and comments and I assure you the staff will be happy to hear what a difference they made for your stay. Thank you so much for letting us know about your experience at the Holiday Inn Dover Downtown. We hope to see you again soon!

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Reviewed 30 July 2013

I have stayed at this hotel several times and normally is my go-to place whenever I'm in Dover. The staff at check-in is always very pleasant and I'm greeted with a smile. The rooms are a nice size and very comfy beds. You can't hear anything in the halls when you're in the room. It's always very clean and has adequate parking. It's only a couple of minutes from the casino too. I would certainly recommend this hotel for everyone.

  • Stayed: July 2013, travelled with family
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Thank sherryva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deborah O, General Manager at Holiday Inn Dover Downtown, responded to this reviewResponded 1 August 2013

Thank you for continuing to choose Holiday Inn Dover Downtown when you visit Dover. Your wonderful comments have been shared with staff and management. We appreciate your feedback as it helps us to make sure your future stays will continue to be pleasant ones. We know you have many options and we are delighted you choose to stay with us!

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Additional Information about Holiday Inn Dover Downtown

Address: 561 N Dupont Hwy, Dover, DE 19901-3960
Phone Number:
Region: United States > Delaware > Dover
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Dover
Price Range: £67 - £210 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Dover Downtown 3*
Number of rooms: 135
Official Description (provided by the hotel):
The contemporary Holiday Inn Dover - Downtown hotel places you near the area's best attractions and most prominent businesses. This hotel is located near Dover Downs International Speedway/Casino and Dover Air Force Base. We are proud to offer military and government travelers their own special rate. Our hotel's business travelers appreciate our modern facilities, which boast an on-site business center with print, copy and fax services. We also have meeting rooms that total more than 2800 square feet of event space. If you're looking for a hotel in Dover, Delaware near businesses search no more, since these businesses are just a short drive from our property. If you prefer the outdoors, visit Bombay Hook National Wildlife Refuge or the beach at Cape Henlopen State Park. If you are searching for a hotel in Dover, Delaware with great amenities, you'll be pleased to note that we offer free high-speed Internet access in each room. And, you're sure to enjoy a delicious meal at our on-site eatery, or a relaxing drink in the lounge. We also have an outdoor seasonal pool and a fitness center, so you can unwind after a long day. ... more   less 
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Also Known As:
Holiday Inn Dover Downtown Hotel Dover

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