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“Old Hotel Needs Help”

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Holiday Inn Dover Downtown
Ranked #15 of 20 Hotels in Dover
Washington DC, District of Columbia
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Old Hotel Needs Help”
2 of 5 bubbles Reviewed 15 June 2014

I should start my review by stating I grew up in Dover and am more than familiar with the hotels that have existed in that city for more than 30+ years. So I know the history of this particular hotel (or at least the history of the building).

The photos online had me thinking we were reserving a room at a new hotel, but when we pulled up, I knew it wasn't close to being new. In fact, I started to get worried, knowing this particular hotel has been through a lot of years and many different names. I also knew of a fair number of parties that occurred in those rooms when I was going through high school and college.

Needless to say, the hotel looks and smells old. They've obviously done cosmetic renovations on the space, but it's still very obvious you're checking into an old and tired hotel. The rooms have been redone, but again, it was clear the overall structure is old and needs a serious update to compete with newer/modern style hotels. I was also disappointed in the cleanliness of the room. It smelled okay, but the sheets were very stiff and it appeared as though the staff used cleaner on the floor but never wiped it off. So the bathroom floor and tub were very slippery.

I also tried my standard finger test to see if the room had been dusted. Nope! A nice finger full of dust was retrieved when I ran my finger across the top of a picture next to my bed. I should also note the bed wasn't comfortable at all and the pillows were way too stiff.

Was it an awful space? No. Did we manage okay? Yes. Will I return to this hotel? Absolutely not! We stayed in the newer Holiday Inn Express a few weeks earlier and it was nice, clean, and modern. We were greeted IHG Rewards members, got water and a gift package upon check-in and were offered late checkout. None of that happened here, so I would stay away from this hotel and go for the Holiday Inn Express, just a few miles up the highway.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dougvansant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Dover Downtown, responded to this review, 3 July 2014
Dear dougvansant,

Thank you for taking the time to provide feedback on your recent stay. As a valued member of IHG Rewards, we are very sorry you did not experience an exemplary hotel stay with regard to the hotel condition and cleanliness. Please be assured that all your feedback will be acted upon to ensure a more positive experience for your next stay and for future guests.

We hope you will consider us again and see the improvements made.

Kind Regards,

Tracy V.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

141 reviews from our community

Traveller rating
    44
    36
    36
    13
    12
See reviews for
38
42
6
31
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
Millbury, Massachusetts
Level Contributor
64 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 1 June 2014 via mobile

We are staying at this hotel for Nascar race weekend May 31- June 2. Our first night here wasn't bad. The bed is fairly comfortable and the room is spacious. We haven't used the pool yet, but might use it today after the race. There are a lot of people here, but you wouldn't know it as it is very quiet. We still have one night here and we are happy to stay. The location of the hotel is also very nice, the race track is within walking distance, which makes it all that more convenient. I would recommend this hotel, absolutely.

Stayed June 2014, travelled as a couple
Helpful?
Thank PKChops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deborah O, General Manager at Holiday Inn Dover Downtown, responded to this review, 3 June 2014
Your feedback is appreciated. We are happy to hear that you enjoyed your stay at the Holiday Inn Dover Downtown and we hope to have you come back to stay with us soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brooklyn, New York
Level Contributor
38 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 1 May 2014

The location is not "downtown" as stated in the name. Did not include wifi and breakfast but was less money than other similar hotels we stayed at on this short road-trip. Didn´t have a pool. It´s a bit run down but the room was clean. The beds were way to soft for us ... but that´s a matter of taste. For a chain hotel I would not recommend this to friends as there are plenty of similar chains around that are better value.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Okbistroservice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Dover Downtown, responded to this review, 17 May 2014
Dear marteinnjonasson,

Thank you for taking the time to review our property. I am pleased to note that you liked our clean rooms. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. I am sorry to hear that there were certain aspects of your visit that did not meet your expectation in particular the hotel location, lack of pool facility and quality of bed. Please accept our sincere apologies for any inconvenience it may have caused you. We appreciate your feedback as this is our best resource for improving guest satisfaction.

We know you have many choices when it comes to lodging and we hope you will continue to choose IHG for your travel needs.

Sincerely,

Lera P
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 12 April 2014 via mobile

Hotel is 1 mile from casino. Holiday Inn is clean, the room has a great and comfortable bed. The air conditioning was noisy. The front desk staff was very friendly, both day and night shifts. Wish the room had a fridge.

Stayed April 2014, travelled on business
Helpful?
1 Thank ImJoe2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deborah O, General Manager at Holiday Inn Dover Downtown, responded to this review, 14 April 2014
Thank you for giving us your feedback. Your feedback helps us to improve our services. We hope to have you stay with us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Virginia
Level Contributor
80 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed 19 March 2014 via mobile

We got this room on an expres deal through Priceline. We weren't expecting much, but boy were we pleasantly surprised! It was fabulous! The staff was great and very friendly.

We got a room on the second floor. It was beautifully remodeled, clean, and quiet (when our kids were sleeping). The TV was acting squirrely and the front desk clerk came up personally to fix the formatting problem. The hotel just got new TVs with a new cable service. It was nice to be able to scroll through the guide; a feature you don't often see that in a hotel.

While the hotel doesn't offer a free breakfast they do offer the next best thing; a huge, $6 a plate special. The best part is kids eat anything off the menu (in a kid sized portion) for free! Our family of two parents and two little ones (not including the baby) ate for a grand total of $16 (that included the tip!)!!! So great!

Stayed March 2014, travelled with family
Helpful?
Thank miayercat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deborah O, General Manager at Holiday Inn Dover Downtown, responded to this review, 21 March 2014
Thank you so much for taking the time to let us know about your experience. We are delighted to hear you enjoyed your stay with us. Your kind remarks will be forwarded onto the staff. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Delaware
Level Contributor
76 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 28 January 2014

We hosted a 2 day workshop at this location. The planning and communication up to the event was great, we worked with Diana. The room set up was perfect and the attendees like the all day coffee station as well as the lunch both days. The staff was all very nice and helpfull with requests we had. I would recomend this location for meetings and hosting events. A few meeting attendees stayed at the hotel as well and they really loved the location, it is very central to a lot of downtown activities.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank shopper062
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deborah O, General Manager at Holiday Inn Dover Downtown, responded to this review, 29 January 2014
Thank you for the wonderful compliments on our staff and property. They will be forwarded onto the staff. We appreciate you taking the time out of your schedule to give us your feedback. We look forward to the opportunity to host your events in the future and hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Caeur D Alene
Level Contributor
516 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
3 of 5 bubbles Reviewed 11 December 2013 via mobile

Front lobby is nice and clean.
Clerk was friendly.

That was about it. It's a hike to get to the room.
Carpets are dirty. Elevator smells horrible and old.

It needs a refresher to be at par with a holiday inn.

Gym is non existent. It's just a 10 by 10 spade with old bad treadmills. No weights.

They did try with the decoration. But it's just not doing it for me.

Again I must say the clerks were very friendly and helpful

Stayed December 2013, travelled on business
Helpful?
1 Thank Jaime U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deborah O, General Manager at Holiday Inn Dover Downtown, responded to this review, 13 December 2013
Dear Jaime U,
Thank you for your recent stay at the Holiday Inn Dover Downtown and for taking the time to share your experience with us!
We appreciate your feedback and regret that we failed to meet your expectations during your stay with us. Your comments will prove helpful in our efforts to improve our services. We hope to have the chance to have you stay with us in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Dover Downtown

Property: Holiday Inn Dover Downtown
Address: 561 N. Dupont Highway, Dover, DE 19901
Phone Number:
Region: United States > Delaware > Dover
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Dover
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Dover Downtown 3*
Number of rooms: 135
Official Description (provided by the hotel):
The contemporary Holiday Inn Dover - Downtown hotel places you near the area's best attractions and most prominent businesses. This hotel is located near Dover Downs International Speedway/Casino and Dover Air Force Base. We are proud to offer military and government travelers their own special rate. Our hotel's business travelers appreciate our modern facilities, which boast an on-site business center with print, copy and fax services. We also have meeting rooms that total more than 2800 square feet of event space. If you're looking for a hotel in Dover, Delaware near businesses search no more, since these businesses are just a short drive from our property. If you prefer the outdoors, visit Bombay Hook National Wildlife Refuge or the beach at Cape Henlopen State Park. If you are searching for a hotel in Dover, Delaware with great amenities, you'll be pleased to note that we offer free high-speed Internet access in each room. And, you're sure to enjoy a delicious meal at our on-site eatery, or a relaxing drink in the lounge. We also have an outdoor seasonal pool and a fitness center, so you can unwind after a long day. ... more   less 
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Also Known As:
Holiday Inn Dover Downtown Hotel Dover

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