I have never been so disappointed in a hotel before. It began with them insisting that they had to charge my CC for the full amount of the reservation upon check-in and they refused to give me the AARP discount or late check-out time. We got to the room, which was the tiniest hotel room I've ever seen. It seemed clean enough if you didn't look too closely. The queen sized bed had 2 flat as pancake pillows and scratchy sheets. We went down to the front desk and asked for more pillows and he handed us 1 and said it was the only clean one they had, which wasn't saying much since there were dark ash smudges on one side. The microwave looked to be about 50 years old and the glass carafe was missing from the coffee pot. The outlets were so loose that my phone charger kept falling out. Lets just say, they aren't concerned with your comfort in any way & the continental breakfast was a joke with 3 types of dry cereal, a carafe of milk, a pot of coffee, and a couple of dried up danishes that looked like they were 2 weeks old. We canceled our last night and they did refund the money but then told me to ignore and delete any emails from booking.com regarding the stay. Of course as soon as the 1st email came I called booking.com's customer support, told them what he said, she thanked me very much for letting them know. Apparently he had marked us down as a "no-show" so he wouldn't have to pay them their fee. I wouldn't stay at this place ever again, even if it were free!
- Official Description (provided by the hotel):
- We do Not Allow PET in our Hotel. This Property is not PET friendly. ... more less
- Reservation Options:
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- Also Known As:
- New Castle Super Eight
- New Castle Super 8
- Super Eight New Castle
- Super 8 New Castle Delaware