I chose this hotel due to Trip Adviser reviews. Now I want to give travelers a "heads up" to a very unpleasant experience and very poor handling of it by the personnel at this place. I am disabled and had to book an appropriate room with roll-in shower. Besides being too small, the shower was designed incorrectly. The shower head is in the center of the back wall, not an end wall, which sends the water directly toward the rest of the bathroom. The shower curtain is very short. I have to sit on the bench at the end of the shower, with the shower head lowered on the bar. The bathroom flooded all the way to the vanity and out to the hall way, soaking into the carpet. The floor was not constructed with an adequate slope to prevent this. The tile became extremely slick and dangerous, especially for someone disabled stepping out of the shower. We threw down towels to soak up the water, but there was too much water. Finally we managed to get it to where my son could take his own shower and it did flood again, but not as far out as with me, due to him standing with the shower head at a higher level. When we checked out, I told the desk clerk about this, and to my surprise, she was totally aware of that issue with that room. She stated that staff was aware of the problem, but nothing could be done about it. WOW!!! Well, at the very least, I should have promptly and pleasantly been given a refund. Someone will slide down in that mess one day, and this hotel will get the lawsuit they so deserve. Staff is also aware that the carpet is getting soaked repeatedly and that will lead to mold. It was squishy under foot with so much water. That will be my last stay at a Holiday Inn, period! Oh, and also, the beds were very uncomfortable. VERY!
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel & Suites Wilmington - Newark is located directly off I-95 and State Highway 273. Our Wilmington - Newark hotel is conveniently accessible and is ideal for the corporate or leisure traveler. Our Holiday Inn Express Hotel & Suites features 900 square feet of flexible meeting space, as well as free high-speed Internet access in all public areas and guest rooms. Other amenities include a 24-hour business center, buffet breakfast, indoor swimming pool and Jacuzzi, fitness center and our very own Suite Shoppe. Whether travelling for business or pleasure, our hotel is centrally located to Astra Zeneca, Diamler - Chrysler, DuPont, Bank of America, Christiana Hospital and General Motors. We are minutes from the Christiana Mall and Delaware Park Casino & Racetrack as well as the University of Delaware and downtown Wilmington and Newark. The Holiday Inn Express Hotel & Suites Wilmington - Newark strives to make every guest feel welcome, comfortable and at home. We are certain you will want to return again and again. When visiting the Wilmington - Newark area, select our Holiday Inn Express Hotel & Suites as your preferred choice hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travel Republic (UK), Booking.com, Expedia, Hotels.com and IHG so you can book your Holiday Inn Express Hotel & Suites Wilmington-Newark reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express Hotel And Suites Wilmington-Newark