Just got back from an overnight trip to Newark for my sons graduation from The Univeristy of Delaware. We stayed Friday night of Memorial Day weekend. Since it was both a holiday and graduation weekend, of course the hotel costs were higher than usual. We had three hotel rooms booked a year in advance and paid nearly $700 for one night! There was a total of 10 people in our party. Upon check in, the hotel decor was appealing and the front desk clerk was pleasant. The first of many downfalls began when we found out that breakfast is not served till 7:00 am on weekends. This is not stated on the website, and this was one of the reasons we booked this hotel since we had to eat and be out of our rooms early for graduation the next morning. The gentleman that was working the breakfast area the next morning stated that he was not informed that graduation was that day and he had guests waiting to grab something to eat prior to leaving. Our next problem was after my sister checked into her hotel room and went to use the toilet. The handle on the toilet was completely broken and it could not be flushed. I called the front desk to inform them and the clerk told me that it was a problem since the maintainence person called out sick and there was no one available for repairs. They offered her to switch her room to another room, but it was a lower grade room. My sister had opted for a jacuzzi suite and the replacement room she was offered was only a king bed room. When asked how she would be reimbursed for the difference in price, the clerk said that the room was prepaid and she could not authorize a price differential. We then asked to speak to the manager. We were told that the general manager (Robert) was on vacation. We asked when he would be returning and was told probably Monday or Tuesday! How could a manager take a vacation on a holiday/graduation weekend without a replacement? The final, and worst problem was at night when we were getting ready to retire for the evening in our room. I tried to put on the light in the bedroom, and it basically fell part and did not work. I then pulled back the pull-out sofa to make the bed (after I had to go to the front desk to get my own sheets/blankets) and found a mouse trap, and dirty sock behind the sofa! Imagine my disgust when I saw that! I took pictures and showed it to the clerk the next morning. She noted it on a piece of paper along with my number for the manager to contact me. Well, it's already Tuesday and I haven't heard from him as of yet. My next letter I am writing is to the corporate office of Country Inns to inform them of their lack of management and cleanliness!
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline, Hotels.com, Ebookers, Expedia and Cancelon so you can book your Country Inn & Suites By Carlson, Newark reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Country Inn Newark
- Newark Country Inn