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“Celebrating my nieces wedding”

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Ramada Newark/Wilmington
Ranked #10 of 24 Hotels in Newark
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637 reviews from our community

Traveller rating
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    172
    149
    84
    70
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (61)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Toronto, Ontario
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 October 2013

The Hotel was dated, the main restaurant was located by the lobby in an open concept, business area consisted of one desk, one computer, tucked away in the corner of the main lobby, with no privacy. The information board run by computer, didn,t work properly, when staff were asked to assist, they hesitated on who wanted to do it, some didn,t even want to look at you or bother at all.
The room was also dated, bathroom towels weren,t cleaned properly and bathroom sink had very low water pressure. Their were a lot of restaurants in the area, food was okay.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank peter l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dwayne P, Director of Sales at Ramada Newark/Wilmington, responded to this review, 17 October 2013
Thank you for taking the time to share you comments, We strive to be the best in customer service. I am very sorry that this was not something you experienced while staying with us. Ramada which is part of the Wyndham family of brand is know as one of the largest hotel chains that is all about great customer service. We have made several changes in our front desk staff. We hope that when in the area you will try us again.
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Boston, Massachusetts
Level 3 Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 October 2013

We went for a wedding and were happy when we entered. That was the last time. As we were checking in, two older ladies were struggling to bring in their luggage. Front Desk ignored them, so my husband brought their things upstairs. Be warned, there is no elevator and us seniors seemed to be placed on the second floor. Be careful when turning on a light. Our desk lamp had no bulb and was a danger for shocks. I called the Front Desk and got silence, so I requested someone bring up a bulb. Taking a shower means luke warm water. On Saturday we went out for brunch, came back to change for the wedding and the room still wasn't made up by 2 pm. After the wedding we found our dirty coffee pot, no light bulb, and NO towels. At least the bed was made. I called the Desk to tell them and was told we could get coffee, but they didn't have towels. My husband went downstairs and somehow was able to make the Desk understand we needed towels. He was told they would call back. When they did, WE had to go to the Desk to get the towels. I will never stay in this hotel again. As we checked out, I reminded the lady that we still had no light bulb, which was a safety hazard AND that the hair dryer's plastic casing had a hole exposing the insulation and wiring. She did not seem to understand that a person could be electrocuted in a damp/wet bathroom. She just said.."Oh, we have a maintenance person coming in today." We didn't trust the breakfast to even try it.

Room Tip: Bring your own pillows. Only stay if you plan to crash for one night.
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DonnaL45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dwayne P, Director of Sales at Ramada Newark/Wilmington, responded to this review, 17 October 2013
Thank you for your feedback on your recent visit. I am terribly sorry that we delivered such a poor experience and failed to make it right prior to your departure. Please accept my sincere apologies for failing so short of your basic expectations. We have made several changes in our staff and are sure that this experience does not happen again. If you are in the area again I hope you will give us another chance to show you the customer service that we are about. Please call or email me to help you with your future reservations. I can be reached at 302-738-3400 ext 306 or Dwayne.pennington@best-hospitality.net
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Additional Information about Ramada Newark/Wilmington

Property: Ramada Newark/Wilmington
Address: 260 Chapman Rd, Newark, DE 19702-5490
Phone Number:
Region: United States > Delaware > Newark
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Newark
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ramada Newark/Wilmington 3*
Number of rooms: 98
Official Description (provided by the hotel):
A well-appointed hotel in Newark, DE, minutes from Wilmington, DE, with an attached Italian Restaurant for fine dining, a lively bar and lounge to unwind, a beautiful garden courtyard with an outdoor pool, banquet facilities for your next event, and the best high-speed wireless in the area. ... more   less 
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Also Known As:
Ramada Newark / Wilmington Hotel Newark
Newark Ramada

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