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“Disgusting”

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Rodeway Inn-Newark/Wilmington
Ranked #24 of 24 Hotels in Newark
Scranton, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Disgusting”
Reviewed 2 May 2011

I travel about once a month to participate in some events I enjoy. Being a middle-class American I look for the best rates in relation to the distance from my event location (so I have seen my share of cheap lodging). This trip I had booked at another hotel as it was less expensive but it was further away and when my friend's plans changed and I had to travel alone I figured I would just stay closer and pay slightly more.

Traveling from several hours away I just checked in, unloaded my belongings and called it a night, too tired to care too much about what I was in for. Before entering the room though I noticed that the grounds were in need of some care as there was a LOT of litter scattered about and I was a bit perturbed that they had decided to give me (a single female traveling alone) a room next to a block of rowdy, loud, drinking men (needless to say I wasn't too comfortable with the set up but again, was too tired to really think about it).

Well, when I did take the time to look about the room BOY was I surprised! The bedding and towels were clean (that was apparent) and the bathroom amenties. That was about it. The carpet was grossly stained (I wouldn't even walk around with shoes on). The fridge had spilled juice or wine in it. The TV didn't work (thank God for laptops and at least they had wifi). The window and mirrors were disgustingly dirty. The blanket on the bed had cigarette burns in it. And when you had the fan on in the bathroom it would fill up with the smell of cigarettes (I was in a non smoking room and am rather sensitive to the smell).

Working in the hospitality industry myself, I know one should voice their concerns but by the time I discovered what I was staying in it as just awkwardly late, plus only staying 2 nights I didn't want to have to repack to move to another room (figured it wouldn't kill me to tough it out). But also working in hospitality I know that the conditions of the room were unacceptable. I started off as a maid; I would have been fired in a heart beat if I left the room looking that way. I was half tempted to go buy supplies and clean it myself.

Needless to say, out of all of the times that I have traveled (mostly alone) I was the most uncomfortable here. The only positives about it were that the front desk staff was pleasant enough and the location was convenient. But I learned my lesson, you definitely get what you pay for and next time I will be looking elsewhere. And I suggest others do as well.

Room Tip: Don't stay
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  • Stayed April 2011, travelled solo
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Helpful?
5 Thank semitraveler546
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minu P, Manager at Rodeway Inn-Newark/Wilmington, responded to this review, 25 August 2011
Dear valued guest,

Thank you for taking the time out of your busy schedule to share a review about our hotel. I apologize for any inconveniences encountered during your stay. All claims against this property are taken seriously and will be further investigated. We have trained our housekeepers and hopefully this issue will not occur again. I hope you will give us another opportunity to stay again or at another one of our Americas Best Value Inn's located across the Country.

Regards,
Minu-Manager
Americas Best Value Inn-Newark, DE
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rodeway Inn-Newark/Wilmington

Property: Rodeway Inn-Newark/Wilmington
Address: 1120 S College Ave, Newark, DE 19713-2308 (Formerly Americas Best Value Inn-Newark/Wilmington)
Phone Number:
Region: United States > Delaware > Newark
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 24 Hotels in Newark
Price Range (Based on Average Rates): £
Hotel Class:2 star — Rodeway Inn-Newark/Wilmington 2*
Number of rooms: 90
Official Description (provided by the hotel):
Welcome to Rodeway Inn Newark/Wilmington, conveniently located off of I-95 Exits 1 and 1B. Our hotel is close to the University of Delaware, Delaware Park Racetrack and Slots, Christiana Mall, and historic New Castle. Additional nearby points of interest include the Delaware Industrial Park, annual Fair Hill Races Steeplechase Horse Racing Event, Hagley Museum and Library, and Brandywine Zoo. A variety of restaurants and cocktail lounges are located in the surrounding area. Whether traveling through or staying for a relaxing getaway, Rodeway Inn Newark/Wilmington has it all. Our hotel offers clean comfortable guest rooms, affordable rates, and a friendly 24-hour staff. Start your day right with a free USA Today newspaper, a free cup of coffee, and our free deluxe continental breakfast. Relax by our seasonal outdoor pool. Appreciate the convenience of our on-site guest laundry facility. Take advantage of our business center and meeting facility. Work out in our fitness facility. Stay connected with free wireless high-speed Internet access available throughout our hotel and guest rooms. Step into the privacy of your own guest room and experience absolute relaxation with a microwave, mini-fridge, coffeemaker, satellite TV with HBO, hairdryer, iron, ironing board, table with chairs, desk with lamp, and free local calls. Children age 12 and younger stay free in their parent's room with existing bedding. Pets are welcome for a nightly charge. At Rodeway Inn Newark/Wilmington, We've Got You Covered from the time you hit the road until your head hits the pillow. ... more   less 
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Also Known As:
Americas Best Value Inn-Newark/Wilmington Hotel Newark
Quality Inn Newark
Newark Quality Inn

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