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“Birthday weekend getaway” 3 of 5 bubbles
Review of AmericInn Lodge & Suites Rehoboth Beach

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AmericInn Lodge & Suites Rehoboth Beach
Ranked #13 of 27 Hotels in Rehoboth Beach
Baltimore, Maryland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Birthday weekend getaway”
3 of 5 bubbles Reviewed 27 July 2014

My family had a great time at the Roho beach.Our room was clean and the staff was friendly. It
was located near plenty of restaurants and Outlets.We stayed for two nights. I was disappointed
as far as the breakfast was concerned. Upon our arrival and departure there where two complaints from other customers about their hotel rates. For what we paid per night and the fact
that the hotel isn't located on the beach, they should offer more options for breakfast like a waffle
machine. The location was hard to find so I would suggest putting a sign by the main highway pointing to the hotel. I would stay here again with my family.

Room Tip: There isn't a elevator so for family with young children and the elderly I would suggest the fir...
See more room tips
  • Stayed July 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Linda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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366 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (59)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Portuguese first
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English first
Rehoboth Beach
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 21 July 2014

We made a reservation that they did not honor. They were unwilling to listen and accept their error. Front desk personnel, Roger, and Manager, Chris Chauhan, were rude and unhelpful. Since our reservation was not as agreed, they initially agreed to issue a refund. Instead they charged one nights stay, which we had not made, to our credit card company. We have instructed our credit card company to refuse payment.

  • Stayed July 2014, travelled as a couple
    • 1 of 5 bubbles
      Service
Review collected in partnership with AmericInn Hotels and Suites

Helpful?
5 Thank Lois K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Rehoboth Beach hotels

Olympia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 16 July 2014

If you want to check out early they'll tell you there was a meeting last week and a decision was made to charge people for the entire reserved stay. Even though hotel was recently remodeled paint is peelin from ceiling.

  • Stayed July 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with AmericInn Hotels and Suites

Helpful?
4 Thank Cynthia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maryland
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 3 July 2014

We stayed here for 3 nights in the middle of June. Upon arriving we noticed the building was freshly painted and the grounds were nicely landscaped. There was plenty of parking.
The lobby was very modern and smelled and looked very clean.
We did not use the pool.
The location was very quiet. You could not hear any traffic from the main road. The hotel looks like they just had a remodel. Our room was on the first floor. It was very clean, updated and modern. The bed was comfy too. We used the mini frig and I like having a safe in the room, so I do not have a problem paying the $1.50 fee per day for this convenience.
The air conditioner worked well. We were very comfortable. The staff was super friendly.
I had coffee and breakfast in the morning. I noticed that the breakfast area was constantly being restocked. The employees I encountered were keeping this area clean and spotless during and after the breakfast rush.
I would definitely stay here again. I did not have any unusual charges on my bill.
I had a very positive experience staying here. I'm hoping to return again next year.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Aus31794
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Springfield, VA
Level Contributor
241 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
2 of 5 bubbles Reviewed 1 July 2014

We have stayed at the AmericInn twice and recommended it to friends as an good budget (well, budget for the summer at the beach) option in Rehoboth. We had no qualms about making our annual reservation again this year.

We were pleasantly suprised to see that the lobby had been renovated when we checked in this year and were told that the hotel is under new management this year, hence the improvements. Unfortunately, our stay was downhill from there.

When we got to our room, it was a handicapped room. There was no lip to the shower, and the shower curtain hung six inches above the floor -- water during a shower would go everywhere during a shower. I returned to the front desk to ask why we'd been put in that room when we didn't reserve it only to be told that I had. I have no recollection of doing so; all I wanted was a room with a king-sized bed. The woman at the front desk said, however, that the guest who'd checked in right after us was unhappy about being given a room on the second floor (the motel has no elevator) and that she was ask her to switch with us. The woman agreed, and we were moved to the second floor.

Once we got in, my husband used the restroom and the toilet immediately overflowed when he flushed it. We ran back downstairs to alert the front desk, only to find out that the front desk attendants don't have ready access to either a toilet plunger or a mop. In the meantime, we discovered that we didn't have any bath towels in the room, so I was trying to sop up water from the carpet in front of the sink with wash cloths and hand towels. Finally, someone located the plunger and brought us towels, but the carpet remained sopping wet. We ended up putting one of the new bath towels on top of it.

The next day, we were on the beach when I got a call from the motel asking if we planned to stay there that night. Of course, that was what was on my original reservation. Apparently, when were moved to the other room, we were only transferred for one night, not the two of our reservation. We raced back to the hotel to make sure our belongings were secure since the hotel apparently thought we should have checked out, only to find that, of course, our keys didn't work. We were given new keys by the front desk, and only one of them worked.

We also discovered that, when the room was serviced, they took away the towels we used but didn't replace them, so we had just one bath towel between the two of us. And, the carpet in front of the sink was still wet and starting to mildew. At that point, we only had to get through one more night, so we went to the movies and came back late to go to sleep.

Other issues through out our stay -- the wifi wasn't working, there was a problem with their DirectTV feed and the channel selection was extremely limited, and instead of four pillows on the bed we had two pillows and two pillowcases filled with blankets.

Based on our experience this year, we will be giving serious thought to staying elsewhere when we travel to Rehoboth next summer.

Room Tip: Choose a room on the ground floor if you can't do stairs
See more room tips
  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank Carol757
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
belkins, RMC at AmericInn Lodge & Suites Rehoboth Beach, responded to this review, 7 July 2014
I am sorry you were unhappy with your recent visit. We have made some changes to the property and always welcome feedback from our guests. The Front Office staff has been made aware of the reservation problem you encountered and we have addressed training issues.

Your review has been given to both Housekeeping and Maintenance and will followup on the issues you addressed.

We hope you will reconsider staying with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wilmington
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 23 June 2014

Front office staff is a joke and are clueless. Cleaning crew didnt clean our room once in 2 days. Disgusting Bathroom gross smells like mold. And has brown mold on floor. Overall not good and i dont complain much

  • Stayed June 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with AmericInn Hotels and Suites

Helpful?
4 Thank Lindsey O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
belkins, RMC at AmericInn Lodge & Suites Rehoboth Beach, responded to this review, 7 July 2014
I'm sorry you were unhappy with your recent stay. We are taking steps to improve training at the desk as most are new to the property. Housekeeping and Maintenance projects are ongoing as we do find different cleaning techniques are needed for a property close to the ocean.

We take our guest feedback serious, so we can address issues and alert our staff to build a better guest experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Havertown, Pennsylvania
Level Contributor
152 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed 22 June 2014

I needed to stay overnight on a quick last minute trip to Rehoboth......I was able to get a room at American. My husband and I use this hotel each time we come to town. Good location right on route 1....clean neat hotel....great staff to help with any needs. Haven't used the pool...or eaten breakfast, but they both looked great. You can also bring your dog, they have a nice area outside for dogs.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with AmericInn Hotels and Suites

Helpful?
4 Thank Sue K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about AmericInn Lodge & Suites Rehoboth Beach

Property: AmericInn Lodge & Suites Rehoboth Beach
Address: 36012 Airport Road, Rehoboth Beach, DE 19971-4645
Region: United States > Delaware > Rehoboth Beach
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 27 Hotels in Rehoboth Beach
Price Range (Based on Average Rates): £
Hotel Class:2 star — AmericInn Lodge & Suites Rehoboth Beach 2*
Number of rooms: 48
Official Description (provided by the hotel):
Welcome to the AmericInn of Rehoboth Beach, Delaware, located off RT 1, just 1.5 miles from the Atlantic Ocean in Rehoboth Beach. Our nonsmoking hotel has 48 rooms including double queens, king, whirlpool-fireplace rooms and two room suites. Enjoy our large recreation area complete with indoor pool and spa, as well as a full size pool table. The Double Queen rooms are dog friendly, accepting small dogs for a 25.00 USD fee per night. For your convenience, we have coin operated guest laundry facilities. Our meeting room can accommodate up to 30 people for a business meeting or special occasion gathering. Relax with a cup of coffee, tea or hot chocolate in our spacious two-story lobby with fireplace and cozy conversation areas. Stay connected to home or the office with free high-speed Internet access. In the morning, wake up to a complimentary, hot AmericInn Perk breakfast with fresh waffles, fresh fruit, pastries, coffee, juice and more. You are sure to enjoy this impeccably clean hotel that offers all the amenities and friendly staff expected of a high quality hotel. The AmericInn of Rehoboth is near area attractions including Rehoboth Beach Boardwalk, Tanger Outlets - three tax free outlet shopping centers, fishing, boating, Historical Lewes, DE, Jungle Jim’s Water Park and plenty of restaurants to suit many different tastes. Extra quiet rooms, built with AmericInn Sound Guard construction, assure you a peaceful stay. We provide the things you want most after a busy day of travel. We look forward to welcoming you and your guests. For more information become our fan on Facebook - AmericInn of Rehoboth. ... more   less 
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Also Known As:
Americinn Lodge & Suites Rehoboth Beach Hotel Rehoboth Beach
Americinn Lodge And Suites Rehoboth Beach
Americinn Hotel Rehoboth Beach
AmericInn Lodge & Suites Rehoboth Beach Delaware

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