I booked here because of a weekend wedding and rooms were blocked. I emailed, called months in advance and never received a response. I was told by the manager Rita she never received them.which I have proof she did receive my emails. So finally 2 weeks before the wedding I received a return call from Rita telling me if I don't call her with credit card info my fri and sat night reservation would be cancelled. I called and left her a message (they never answer the phone) and told her again I am there sat and Sunday not Friday. I was warned she is confused easily. After carefully reserving the correct dates and I was told 2 night min. We arrived at the motel late saturday because of a delay on the ferry, we were checked in by Curtis who was friendly. The next morning we went to the wedding ceremony and had an hour to freshen up before the reception. We stopped in the office to get a new parking tag (the one we had expired Sunday but we were reserved until Monday) we were told by Rita we only had sat night reservations she was hurried to tell us she can call another motel, with no explanation at all. I was thrown because I have an email stating I was reserved until Monday. And an email 2 night min? maybe they got more money from another party, who knows. No apology at all from Rita. She had no reaction but said she has no room for us we have to get out. Her reaction seemed like she was accustomed to this error on her part, regularly. She said it in a way you knew she said it before. It was a quick response to my questioning she did not pull up the emails and I did not have access to mine. But after I got home I sent a copy and of course no apology, no response. I am not surprised. This motel is poorly run. I emailed asking for the owner, who knows, maybe someday they will call me back. I will never stay there again and this motel gives rehobeth a bad name. I love that town.
- Also Known As:
- Crosswinds Hotel Rehoboth Beach
- Crosswinds Motel Rehoboth Beach, Delaware