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DoubleTree by Hilton Hotel Downtown Wilmington - Legal District
Ranked #4 of 12 Hotels in Wilmington
wilmington, United States
1 review
“Repairs needed”
3 of 5 bubbles Reviewed 22 November 2013

No heat in the room during the stay during week of November 18. The hotel was booked so no rooms for me to switch to. The maintenance staff was very accommodating however this was not a typical Hilton experience to have standard amenities needing repair.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Nancy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AFiler, General Manager at DoubleTree by Hilton Hotel Downtown Wilmington - Legal District, responded to this review, 25 November 2013
Nancy,

Thank you for taking the time to respond to the survey and write a review on TripAdvisor. I sincerely apologize for the challenge you encountered in your guestroom. While I am sure you understand that mechanical things do unfortunately break down from time to time, our teams here at the hotel should have caught the problem prior to you checking in. At the very least been able to rectify for you. I will address with our staff here at the hotel so that we can continue to improve our services.

Please do not hesitate to contact me at any time. We do hope to see you again so we can show you a much improved stay.

Sincerely,
Alan Filer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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733 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
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English first
Madison, Connecticut
1 review
5 of 5 bubbles Reviewed 19 November 2013

Our immediate family resides in Wilmington. We always book the DoubleTree downtown for all our visits. The breakfast is amazing. We always stop in the bar for a nightcap where we meet some interesting people. The best part is the convenience of access to parking right on the premises.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Lois J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AFiler, General Manager at DoubleTree by Hilton Hotel Downtown Wilmington - Legal District, responded to this review, 22 November 2013
Lois,

Thank you for telling us about your experience here at our hotel. We are very glad you continue to enjoy your stays with us. Our guest feedback is very important to us and I will be sure to share your comments with our staff.

We hope it's not to long before we see you again.

Sincerely,
Alan Filer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
manalapan, United States
1 review
4 of 5 bubbles Reviewed 18 November 2013

The Hotel was clean & neat. All the staff encountered were very polite & helpful. I have no qualms about staying here again if needed. Everything that I was asked was promptly answered. An ad hoc meeting held in the lounge before it opened was good and no one distrubed us.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AFiler, General Manager at DoubleTree by Hilton Hotel Downtown Wilmington - Legal District, responded to this review, 22 November 2013
John,

Thank you for taking the time to write a review. Our guest feedback is very important to us and we are very glad to hear you enjoyed your stay.

We do hope to see you again in the future.

Sincerely,
Alan Filer
Gneeral Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hartford, Connecticut
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 16 November 2013 via mobile

We arrived Fri at 3pm and found plenty of on street parking options very close to hotel. Meters run till 6pm on Friday and street parking is free on weekends. Hotel staff member James was extremely , and genuinely, personable. Room and common areas were clean and modern looking. Safe, two minute walk to Grand Opera House, basically across the street. Hotel in typical urban downtown environment on main bus thoroughfare with some businesses/ banking offices in the area. Court house and bail bond offices in close proximity. ----- STAY CLEAR of East 4th St, which is approx 3.5 blocks from the hotel. EXTREMELY poor, run down,and unsafe looking street. My girlfriend had "a pit in her stomach" as we traveled up this road from the hotel . We were both anxious to get out of this area. We returned using Pennsylvania Ave which was beautiful and a 100% better ride. The only reason we give this a very good is because of its Proximity to Grand Opera House. Otherwise, the location would justify an average for a downtown City Hotel.

Stayed November 2013, travelled as a couple
Helpful?
1 Thank todd g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AFiler, General Manager at DoubleTree by Hilton Hotel Downtown Wilmington - Legal District, responded to this review, 18 November 2013
Todd,

We are glad to hear you enjoyed your time with us, and thank you for taking the time to tell us about your stay. I will be sure to share your comments with James, he is a definite asset, and we are lucky to have him part of our team.

I was sorry to hear about your experience when driving around town. The city of Wilmington really has done many improvements over the past 5 years to enhance visitors experiences. However, similar to other cities, there are areas that we recommend our guests not travel too.

We do hope to see you again in the future when you take in your next show.

Sincerely,
Alan Filer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 16 November 2013 via mobile

This was my 1st time visiting Wilmington DE. This hotel is newly renovated with Very nice purple, green and blue tones. Each room has a refrigerator, coffee pot and room safe.

The front desk staff was wonderful. Liliana Cabrera and Mariely Guillen were amazing. They directed me on where to find a great coffee house, since I hate Starbucks. They also had great tidbits on local history and places to eat. I needed a last minute extension on my reservation and they accommodated me with finesse.

1 block over from the hotel is a wonderful historical cobblestone street that has several local businesses and an old fashioned grand opera house that has shows weekly.

This hotel is on a one way street thats easy to access. The parking has a daily cost . The concierge lounge in the hotel is well stocked and pleasant.

If im ever in Delaware again I would return to this hotel Esp for Liliana and Mariely and all the historical local interests.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Letty D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AFiler, General Manager at DoubleTree by Hilton Hotel Downtown Wilmington - Legal District, responded to this review, 18 November 2013
Thank you for taking the time to write a review on TripAdvisor. We are very happy to hear you enjoyed your stay. Our guest feedback is very important to us and our staff likes to hear how they are doing. I will be sure to share your feedbak with our teams.

We do hope to see you again the next time travel brings you to Wilmington.

Sincerely,
Alan FIler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 13 November 2013 via mobile

I stayed here while going to school at FSI. The hotel is renovated and looks great, thin walls could here person talking on phone and road noise not that bad though. Breakfast is ok. Now for the bad, downtown area shuts down after 5pm only a few restaurants open for dinner and more than a few blocks from hotel. The little things are important to me, one day came back after a long day, no towels, had to call downstairs for some. The next day no coffee, good thing I bring instant with me. The following day no plastic bag for ice bucket, I just went to housekeeping closet and got it myself. Some of these things have happened at other hotels also but not many.Hotels staff should have a checklist to make sure they do not miss anything.

Stayed November 2013, travelled solo
Helpful?
1 Thank Pilot on the ru... L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AFiler, General Manager at DoubleTree by Hilton Hotel Downtown Wilmington - Legal District, responded to this review, 14 November 2013
Thank you for taking the time to write a review on TripAdvisor. Our guest feedback is very important to us. I sincerely apologize for the challenges you encountered during your stay. Missing certain items in your guest room from day to day is unacceptable and we will address with our housekeeping team to ensure simple items like that are not missed.

The hotel is situated in the heart of the legal district and the surrounding area does get quiet in the evening. There are several restaurants within 3-4 blocks of the hotel. The hotel also does offer complimentary shuttle service with in a 5 mile radius which many of our guests take advvantage of. Utlizing the shuttle opens up dozens of other restaurant which are accessible for our guests.

We do hope to see you again the next time travel brings you to Wilmington so we can provide you with a much improved stay.

Sincerely,
Alan Filer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Englewood, Colorado
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 11 November 2013

We booked this hotel as a group stayed for a wedding in the area. We were very pleased with our stay. The hotel was older but they did a great job renovating. The prices were reasonable and everything was clean and comfortable. The restaurant was great for breakfast and dinner. Service and food were really very good. Peter, the hotel bell staff/ shuttle driver was exceptional. His helpfulness and flexibility were really great, and he was always there to greet us with a smile! Overall I would highly recommend this hotel for a warm, comfortable stay.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank smo12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AFiler, General Manager at DoubleTree by Hilton Hotel Downtown Wilmington - Legal District, responded to this review, 13 November 2013
Thank you for telling us about your recent stay. We are very happy to hear you enjoyed your time at the hotel. I will be sure to share your comments with Peter and his peers. We are very lucky to have him as part of our team.

Hopefully we will have a chance to see you again when travel brings you to Wilmington.

Sincerely,
Alan Filer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Downtown Wilmington - Legal District

Property: DoubleTree by Hilton Hotel Downtown Wilmington - Legal District
Address: 700 N King St, Wilmington, DE 19801-3504
Phone Number:
Region: United States > Delaware > Wilmington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Wilmington
#6 Family Hotel in Wilmington
#6 Business Hotel in Wilmington
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Downtown Wilmington - Legal District 3.5*
Number of rooms: 217
Official Description (provided by the hotel):
The DoubleTree by Hilton dowtown is easily assessable to all major corporations in downtown Wilmington Delaware and provides complimentary shuttle transportation to and from business offices as well as dining and area attractions. Only footsteps from Amtrak train station and 20 minutes south of PHL Airport. In addition, the hotel is just minutes to the Riverfront where dining and attractions abound. The Chase Center is less than two miles from the hotel. Located next to the Federal and State courthouses, the hotel also features two fully operable Litigation Centers in addition to one of Delaware's largest Grand Ballrooms. Ample parking is available (fee) and is connected to the property. Complimentary WiFi is available throughout the hotel. Guestrooms feature an oversized work desk and ergonomic chair, refrigerator, complimentary WiFi and bottled water and an in room hot beverage center. Other hotel facilities include complimentary Business Center, Fitness Center and a indoor heated saline pool. Metro Cafe and Lounge located within the hotel offers a full dining menu for all meals and a great gathering place for beverages and snacks in the evening. Dedicated Hilton Honors guest room levels and an exclusive Concierge Lounge available for all day beverages and snacks can also be found. ... more   less 
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Also Known As:
Doubletree Wilmington Downtown Hotel Wilmington

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