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“Hilton Wilmington Downtown”

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DoubleTree by Hilton Hotel Downtown Wilmington - Legal District
Ranked #4 of 13 Hotels in Wilmington
Certificate of Excellence
Reviewed 18 June 2014

Hotel staff is graat but the food here needs some work. On the first night there I rejected the beef stew which was horribly seasoned - so I ordered the French Onion soup. There was NO broth in the soup, it was all onions, and no stringy cheese which we expect on this soup. FAIL. The next night I ordered the chicken, which was so overcooked I was offered a steak knife. The third night I ordered wings with sauce on the side. Eh. Sauce was okay.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
1  Thank Pendleton R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AFiler, General Manager at DoubleTree by Hilton Hotel Downtown Wilmington - Legal District, responded to this reviewResponded 20 June 2014

Pendleton,

Thank you for taking the time to write a review, it is greatly appreciated. I was glad to hear that the staff was accomodating but certainly apologize for the food experiences you encountered. While we typically hear very good feedback regarding our restaurant and lounge, that was obviously not the case this time. I will review your comments with our Executive Chef as well as his team so that these items can be addressed.

We do hope to see you again in the future so we can provide you with a much more satisfying stay.

Sincerely,
Alan Filer
General Manager

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541 - 547 of 834 reviews

Reviewed 9 June 2014

The staff at this hotel was very helpful, both James at the front desk and especially Laura in room service were attentive and friendly. We arrived later than intended for a concert at the Grand Opera House and did not have a chance to eat dinner and halfway through the concert, we realized we would be too late to catch dinner at any of the local restaurants and we would miss room service's closing time, so I placed a call to the hotel and after some transferring of the call where I was initially told I could not place an order to be delivered, I was connected to Laura who was very helpful and not only did she take our order, she delivered the food to our room and it was waiting upon our return from the concert. That's the kind of service I expect at a hotel of this caliber. The room was large, clean and well appointed, especially for a hotel in a downtown setting where my experience on the East Coast is that rooms are generally small and musty. It smelled fresh and clean and the breakfast included with our room was generous and delicious. Overall, we had a very nice stay and would recommend this hotel to anyone.

  • Stayed: June 2014, travelled as a couple
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1  Thank aclark100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AFiler, General Manager at DoubleTree by Hilton Hotel Downtown Wilmington - Legal District, responded to this reviewResponded 17 June 2014

Thank you for taking the time to write a review! We are glad to hear that you enjoyed your stay. Our guests feedback is very important to us and I will be sure to share you comments with James and Laura, as well as their peers. They are both key members of our teams and really do enjoy providing our guests with the experience they deserve.

We do hope to see you again in the future. Hope you enjoyed the show.

Sincerely,
Alan Filer
General Manager

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Reviewed 9 June 2014

The room and staff were very friendly but the majority of the exercise room televisions, remotes, etc are not functioning. I have stayed at the hotel two weeks in the past month and the problem has existed both times.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
1  Thank Thomas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AFiler, General Manager at DoubleTree by Hilton Hotel Downtown Wilmington - Legal District, responded to this reviewResponded 17 June 2014

Thomas,

Thank you for taking the time to write a review on TripAdvisor. Our guests feedback is very important to us and we are very glad to hear you enjoyed your stay. I do apologize for the challenges you encountered in the fitness center. We are working on fixing the problems with the televisions and are awaiting the controls boards to be installed. Moving forward in the next few months we are working on expanding our fitness center, not only to make it larger but to include all new equipment as well.

We do hope to see you again soon.

Sincerely,
Alan Filer
General Manager

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Reviewed 3 June 2014

Double Tree in Wilmington, Delaware is conveniently located in the city - close to food, entertainment, and shopping (Tax free) in the Christiana Mall or other Delaware stores. The rooms are spacious and comfortable, and the pool & exercise room can help guests stay fit. The breakfast & coffee are great, too!

  • Stayed: May 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
1  Thank Susan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AFiler, General Manager at DoubleTree by Hilton Hotel Downtown Wilmington - Legal District, responded to this reviewResponded 5 June 2014

Susan,

Thank you for the 5 star review as our guest feedback is very important to us. We are very happy to hear you enjoyed your stay and I definitely agree with you about the tax free shopping. It sounds as though you were able to take in some of the surrounding area and we are glad you enjoyed it.

We do hope to see you again soon.

Sincerely,
Alan Filer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2014

The hotel was clean. The room was bigger than most with a bathroom that was bigger also. The hotel was in walking distance of the Grand, the DuPont Playhouse and the World Cafe. The indoor pool looked clean but we didn't have the time to use it. It's also in walking distance of the Riverfront but we took the trolley back to the hotel.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
1  Thank JLEEDg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AFiler, General Manager at DoubleTree by Hilton Hotel Downtown Wilmington - Legal District, responded to this reviewResponded 5 June 2014

Thank you for taking the time to write a review on TripAdvisor. We are glad to hear you enjoyed your stay as our guests feedback is very important to us.

We do hope to see you again soon and hopefully next time you will have time to enjoy the pool!

Sincerely,
Alan Filer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2014

Perfect locations for the Mid-Atlantic Food and Beverage conference as well as to view the Wilmington Grand Prix bike race. This hotel is within walking distance to some lovely restaurants (many with outside seating). The hotel's staff were very helpful and eager to make your stay more enjoyable. The shuttle is nice as it will take you to local destinations. Some packages include a hearty buffet breakfast (including an omelette bar). A lounge is available for beverages and to watch a game on TV. Great space for a conference as the ballrooms are grouped together. Definitely will stay here again if we make it back to Wilmington.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with DoubleTree by Hilton
1  Thank Cathems
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AFiler, General Manager at DoubleTree by Hilton Hotel Downtown Wilmington - Legal District, responded to this reviewResponded 2 June 2014

Thank you for the 5 star review. Our guest feedback is very important to us and we are very glad to hear you enjoyed your stays with us. Our staff does take great pride in providing our guests with excellent service and I will be sure to share your comments with them.

We do hope to see you again in the future.

Sincerely,
Alan Filer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

I recently spent two nights there on a business trip. The front desk service was very good. They were helpful in regard to locating another restaurant downtown and provided us with coupons to save some money on dinner. The hotel is in a very good location near the courthouse. This was not the nicest Doubletree that I have stayed in, but with the combination of location and a reasonable price I would stay here again when returning to Wilmington.

  • Stayed: March 2014, travelled on business
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2  Thank Drkbjk46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AFiler, General Manager at DoubleTree by Hilton Hotel Downtown Wilmington - Legal District, responded to this reviewResponded 2 June 2014

Thank you for taking the time to write a review on TripAdvisor. We are very glad to hear you enjoyed your stay with us.

We do hope to see you again in the future when travel brings you to Wilmington.

Sincerely,
Alan Filer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Downtown Wilmington - Legal District

Address: 700 N King St, Wilmington, DE 19801-3504
Phone Number:
Region: United States > Delaware > Wilmington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Wilmington
#5 Family Hotel in Wilmington
#6 Business Hotel in Wilmington
Price Range: £75 - £159 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Downtown Wilmington - Legal District 3.5*
Number of rooms: 217
Official Description (provided by the hotel):
The DoubleTree by Hilton dowtown is easily assessable to all major corporations in downtown Wilmington Delaware and provides complimentary shuttle transportation to and from business offices as well as dining and area attractions. Only footsteps from Amtrak train station and 20 minutes south of PHL Airport. In addition, the hotel is just minutes to the Riverfront where dining and attractions abound. The Chase Center is less than two miles from the hotel. Located next to the Federal and State courthouses, the hotel also features two fully operable Litigation Centers in addition to one of Delaware's largest Grand Ballrooms. Ample parking is available (fee) and is connected to the property. Complimentary WiFi is available throughout the hotel. Guestrooms feature an oversized work desk and ergonomic chair, refrigerator, complimentary WiFi and bottled water and an in room hot beverage center. Other hotel facilities include complimentary Business Center, Fitness Center and a indoor heated saline pool. Metro Cafe and Lounge located within the hotel offers a full dining menu for all meals and a great gathering place for beverages and snacks in the evening. Dedicated Hilton Honors guest room levels and an exclusive Concierge Lounge available for all day beverages and snacks can also be found. ... more   less 
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Also Known As:
Doubletree Wilmington Downtown Hotel Wilmington

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