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“Great value for the money...and customer service”

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Best Western Brandywine Valley Inn
Ranked #10 of 13 Hotels in Wilmington
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great value for the money...and customer service”
Reviewed 5 June 2014

At first hesitant to book here because of some questionable reviews, I did so because it was located so close to my family. The rooms are older and basic, but they were very clean. Unplugging the frig took care of the noise issue. The staff were a model of customer service and I tend to set the bar pretty high so they did an impressive job. The breakfast was good with lots of food even during the last 15 minutes of the scheduled time. Overall, great value for the money! I would definitely stay here again.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rebecca r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaryT687, Manager at Best Western Brandywine Valley Inn, responded to this review, 8 June 2014
Dear Rebecca,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 302-543-6155.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Mary J. Taylor
General Manager
BEST WESTERN PLUS Brandywine Valley Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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268 reviews from our community

Traveller rating
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73
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Dover, MA, United States
2 reviews
Reviewed 5 June 2014

This is a good hotel in an upscale area with plenty of casual and fast food options. Many retail outlets in area providing anything you need. Nice pool and hot tub. Parking somewhat limited. Staff pleasant and helpful.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Ralph S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaryT687, Manager at Best Western Brandywine Valley Inn, responded to this review, 8 June 2014
Dear Ralph,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 302-543-6155.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Mary J. Taylor
General Manager
BEST WESTERN PLUS Brandywine Valley Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 2 June 2014

The Complimentary breakfast was poorly run and no one seemed to care that most food items were gone with over 2 hours before ending. The pool area and hot tub was over run by loud children and not inviting at all. Parents need to teach their children how to act in public and the hotel needs to tell its visitors to respect the other visitors.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank 656patriciar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaryT687, Manager at Best Western Brandywine Valley Inn, responded to this review, 8 June 2014
Dear Patricia,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 302-543-6155.


Sincerely,

Mary J. Taylor
General Manager
BEST WESTERN PLUS Brandywine Valley Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Wilmington hotels

Fort Myers, Florida
Level 6 Contributor
165 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 23 May 2014

We stayed in a Best Western the night before in Smithville, NC which was fabulous. This property, which cost about 1/3 more was just a dressed up dive. The staff was pleasant and efficient, but when we got to the room the refrigerator made so much noise it would be impossible to sleep. We were offered another room which appeared OK so we accepted it, but then the fridge started makings gurgling noise, so we just unplugged it. The closet doors were off their tracks, and the overhead light in the closet area was out. There was new carpeting and the bedding was nice. The bath fixtures had been replaced and a new floor put down, but you couldn't hide the bones of the place--a tired motel with paper thin walls, doors that didn't fit, and towel racks about to fall off. In the middle of the night two men moved into the adjourning room and we could hear every word of their conversation. The place was clean but that's the best I can say for it.

  • Stayed May 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NRPNewJersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaryT687, Manager at Best Western Brandywine Valley Inn, responded to this review, 8 June 2014
Hello,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 302-543-6155.


Sincerely,

Mary J. Taylor
General Manager
BEST WESTERN PLUS Brandywine Valley Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Long Island, New York
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 May 2014

The hotel room was dirty, the carpet not only needed to be clean it should have been replaced. There was a build up of dirt and cob webs behind the furniture. The bathroom was dirty and there was signs of water damage in the ceiling and on the walls. The sink was clogged and the TV did not work. We changed rooms, the second room was not much better as far a cleanliness goes.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank nevetsaron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 May 2014 via mobile

We needed to make a lastinute trip to visit a sick relative and many Wilmington hotels were full. This hotel suited our needs perfectly. Is is reasonably priced and very centrally located. Although it is on a busy road it is set back far enough that you don't hear traffic. The livby is spacious and comfortable. The continental breakfast included eggs, if you get there early enough. The staff members were extremely helpful and friendly and made our stay very pleasant. We liked our room on the ground floor, along the walkeay surrounding the pool. It was quite spacious and had all the basic amenities. There is a 24 hour restaurant/diner next door and a grocery store nearby. We would definitely stay here again.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MG40514850
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaryT687, Manager at Best Western Brandywine Valley Inn, responded to this review, 10 June 2014
Dear MG40514850,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 302-543-6155.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Mary J. Taylor
General Manager
BEST WESTERN PLUS Brandywine Valley Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas, United States
Level 3 Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 May 2014

The hotel staff was very well versed on directions in an area of difficult to navigate roads. The directions were accurate and very good. We were involved in several trips to several properties in the area. The quality of personal is outstanding. All questions we had about shopping centers, location of shopping centers, hours of operation and the type of stores available were answered. We found the explanation and assistance with area maps to be accurate and most helpful. The breakfast was very good and the atmosphere was perfect for a comfortable dining experience.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Joan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaryT687, Manager at Best Western Brandywine Valley Inn, responded to this review, 10 June 2014
Dear Joan,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 302-543-6155.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Mary J. Taylor
General Manager
BEST WESTERN PLUS Brandywine Valley Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Brandywine Valley Inn

Property: Best Western Brandywine Valley Inn
Address: 1807 Concord Pike, Wilmington, DE 19803-2901
Phone Number:
Region: United States > Delaware > Wilmington
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 13 Hotels in Wilmington
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Brandywine Valley Inn 2.5*
Number of rooms: 96
Reservation Options:
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Also Known As:
Best Western Brandywine Valley Hotel Wilmington
Best Western Wilmington
Wilmington Best Western

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