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“Convenient Location” 4 of 5 bubbles
Review of DoubleTree by Hilton Hotel Wilmington

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DoubleTree by Hilton Hotel Wilmington
Ranked #2 of 12 Hotels in Wilmington
Certificate of Excellence
Middletown, Delaware
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Convenient Location”
4 of 5 bubbles Reviewed 10 July 2014

Driveway is currently under construction and you have to circle around to get there. Hotel itself is very nice. The Staff is friendly, the rooms are nice. Bar area was nice. Service was good when we had some drinks.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Mausi69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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584 reviews from our community

Traveller rating
    289
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    86
    36
    14
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
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  • Spanish first
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English first
Gaithersburg, United States
2 reviews
4 of 5 bubbles Reviewed 9 July 2014

It was a reasonably good hotel for the price we paid. It is located in ~7 miles from Longwood Gardens at PA with the beautiful gardens and events so the Double Tree hotel is a perfect place to stay after visiting the gardens. Our room was clean and quite, the reception staff - friendly and helpful, breakfast was nourishing and delicious. I would recommend this hotel to stop by.

  • Stayed July 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Natalia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chapman1118, Director of Sales at DoubleTree by Hilton Hotel Wilmington, responded to this review, 10 July 2014
Thank you so much for the review. Next time you are in the area, come back and stay with us! There are plenty more gardens in the area for you to visit!

Yours in Hospitality,

Eric Chapman
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Placentia, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 5 July 2014

No one was accountable at this hotel. I made a reservation for 7 nights at this hotel. The reservationist quoted one price on the phone, but my email confirmation had a different price. Front desk reaction-- Not my job! The bed in my room was old, lumpy, too low to floor, extremely uncomfortable for sleep. Called the front desk to request another room/another bed. Front desk sarcastic reaction-- All the beds are the same! Shower brown rusty water, spitting out rocks Front desk reaction-- let water run for awhile To conserve energy Doubletree Hilton policy is. will change sheets every third night. After sleeping on the same linen for “FIVE” nights, I request that my linen be changed. Housekeeper first rude reaction-- It’s every four nights. When I showed her the Doubletree Hilton Card with the printed policy. Housekeeper second rude reaction-- We don’t have clean sheets! When I suggested the hotel should be closed and the board of health notified. Front desk reaction-- We’ll send the manager up to room! Manager reaction-- Didn’t bother to come! My reaction-- Checked out two days earlier than planned. Found another hotel. Regret not checking out sooner. Lesson Learned-- Never Again!

  • Stayed June 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Lois D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chapman1118, Director of Sales at DoubleTree by Hilton Hotel Wilmington, responded to this review, 9 July 2014
Thank you for taking the time out of your busy day to comment on Trip Advisor. Comments from our guests help us to ensure the quality and comfort of our guests. I would like to apologize for your recent stay with us. I have forwarded these comments to our staff. Thank you again and hope to see you in the future.

Yours in Hospitality,

Eric Chapman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wilmington, United States
1 review
4 of 5 bubbles Reviewed 3 July 2014

So we picked this place on a recommendation from a friend and we were pretty pleased. First impressions are everything, and when the girl at the front desk hands you a stack of warm chocolate chip cookies (warmed with a toaster underneath the desk), you don't have to do much else to win me over. Well, I'm kidding about that part. Room was clean, facilities were as well. The fitness center was nice (overlooks the pool), and the restaurant had a nice selection for the breakfast buffet as well. My only complaint is that the filters in the AC unit were a tad filthy - we usually take these out and clean them ourselves when we first get to the room. It makes for a nicer sleeping experience when you're not breathing in as much dust that can build up in those things...

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Pete M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chapman1118, Director of Sales at DoubleTree by Hilton Hotel Wilmington, responded to this review, 10 July 2014
Thanks Pete! We appreciate the kind words about the hotel and can agree with you about how amazing our cookies are!

Yours in Hospitality,

Eric Chapman
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sparta, New Jersey
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 2 July 2014

We stayed here for a wedding we were attending in the area. The staff was very friendly and even though we arrived 3 hours before check in time, they found a room for us to stay in. The room is very nice, pillows and bed very comfortable. There was a coffee maker in the room and it was good and very hot. The shower was excellent as the force of the water was strong. We only had breakfast there but, it was quite delicious. Over all, I would definitely recommend this hotel.

  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank ConnieR919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chapman1118, Director of Sales at DoubleTree by Hilton Hotel Wilmington, responded to this review, 10 July 2014
Connie-
Thank you for staying with us. We appreciate the kind words and taking the time to write the review.

Please come back again anytime!

Yours in Hospitality

Eric Chapman
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 2 July 2014

I had a wonderful stay at the hotel. All staff were very nice and friendly. The GM, catering manager, and restaurant manager talk with my group personally to ask about our stay. The hotels rooms were great. The hotel is in a great location for shopping. The breakfast buffet was the best hotel breakfast I had in a long time. The front desk staff Jasmine was friendly and took her time to answer all our questions. I would continue to use this hotel for weekends with friends.

  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Sharita B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chapman1118, Director of Sales at DoubleTree by Hilton Hotel Wilmington, responded to this review, 10 July 2014
Thank you for the great review. We appreciate your kind words. Please come again soon!

Yours in Hospitality
Eric Chapman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
2 reviews
5 of 5 bubbles Reviewed 1 July 2014

Nice and clean hotel, hotel staff are warm and responsive, complimentary internet access, well stocked pantry, and good breakfast. Overall, a very good place to stay while you are on business in this area.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank M0hanGanapathy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chapman1118, Director of Sales at DoubleTree by Hilton Hotel Wilmington, responded to this review, 10 July 2014
Thank you very much for the review. Please come and stay with us again soon!

Yours in Hospitality,

Eric Chapman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Wilmington

Property: DoubleTree by Hilton Hotel Wilmington
Address: 4727 Concord Pike, Wilmington, DE 19803
Phone Number:
Region: United States > Delaware > Wilmington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 12 Hotels in Wilmington
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Wilmington 3.5*
Number of rooms: 244
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel Wilmington is centrally located near the Concord Mall and Interstate 95 in Brandywine Valley. Complimentary shuttle service is available to shops and restaurants within 3 miles of the property. Philadelphia International Airport is less than 17 miles away. Other features include complimentary WiFi, onsite dining, indoor heated pool, fitness center and our signature warm, delicious chocolate chip cookies. Event and meeting space for up to 300 guests can be accommodated at DoubleTree Wilmington. ... more   less 
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