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“Very comfortable”

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Sheraton Suites Wilmington Downtown Hotel
Ranked #8 of 13 Hotels in Wilmington
Westminster, California
Level Contributor
82 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Very comfortable”
Reviewed 14 July 2014 via mobile

While vacationing in Delaware, my wife and I stayed three nights at this hotel. The staff really is professional and courteous. Upon our arrival, LaAsia went out of her way too make us feel welcome and cared for. We stayed on the 16th floor, which gave us the quiet we were seeking. The rooms, although a bit use wearied, we're clean, comfortable and spacious. The king beds are conducive for restful sleep. This centrally located property made day trips to Dover, the Brandywine Valley and Philadelphia extremely easy. Caution, many of the the local, small restaurants near the location are not open on Sundays.

Stayed July 2014, travelled as a couple
Helpful?
Thank rehclass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EJolikko, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review, 17 July 2014
I hope you had a great vacation and glad see that the staff, especially LaAsia made you feel welcome and cared for during your stay. The hotel strives to give every guest an “at home” experience”.
We hope that you have a great summer and look forward to you visiting us again in the near future.
Warm Regards
Eric Jolikko
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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477 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (77)
Date | Rating
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  • Dutch first
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English first
Newark, New Jersey
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 14 July 2014

This was a last minute booking for us, with our family of 5. (Our children range from 7 to 12 y.o.)
The hotel was easily found via the GPS, but warning to those who will look it up, make sure you pick the one with the right zip code. Searching for the address alone gave us 3 different destinations with the same address. The only thing different was the zip code.

The staff were very friendly and knowledgable about the area. We wanted to place to eat outside for breakfast and they gave us some good suggestions.

Our room was nice and spacious. We liked the layout. The pull-out bed was adequate for our 3 children. However, when we looked in the closet, there was no extra linen for the pull-out bed. We called the front desk, and they were quick to provide the sheets and pillows.

The street noise was pretty bad, but the air conditioning muffled most of that down.

The shower could use a little upgrade. The pressure was good, but the shower knob was a little difficult to adjust to get the right temperature. The bathroom is spacious enough, though.

Appliances included are:
-refrigerator
- coffee maker
- microwave
- hair dryer
- iron and ironing board

There is a safe in the closet for valuables.

There is a pool in the 2nd floor that my children truly enjoyed. There is also a fitness center, too that is fully equipped.


Overall a good night sleep for everyone. We were pleased with this overnight stay and will come back here again if given the chance.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank pi3point14nj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EJolikko, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review, 17 July 2014
Thank you pi3point14nj for your review of the hotel and your recent stay. We are glad that you had a good overnight stay. The staff and I hope that you decide to stay with us again when you are in the Wilmington area in need of a hotel.
Have a great summer
Eric Jolikko
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Union City, New Jersey, United States
Level Contributor
807 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 272 helpful votes
Reviewed 13 July 2014

A nice, comfortable hotel in Wilmington's downtown that could use a little upkeep. The staff is very friendly and was very accommodating with our dog. Dogs under 40 pounds are welcome. The rooms are nice and large, with huge bathrooms but could use a little maintenance. The shower particularly wasn't in great condition and the head kept spinning into the corner or over the curtain. Still, very convenient to downtown and a great place to stay with a dog.

Stayed July 2014, travelled as a couple
Helpful?
Thank Tyler L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EJolikko, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review, 14 July 2014
Thank you TylerL for your feedback regarding your stay at the Sheraton Suites Wilmington Downtown. I am glad to read that you felt comfortable during your stay. In November/December of 2012, the wallpaper, rugs and sofas where installed. The hotel also replaced the chair, ottoman and lighting package in the hotel in March 2013. The hotel has additional renovations that will be completed in 2014/2015 as well which will include the bathrooms. Thank you again for your comments and hope that you have a great summer.
Eric Jolikko
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hartford, Connecticut
1 review
Reviewed 6 July 2014

I've stayed at this hotel half a dozen times on business trips during the past 3 years.

The staff here is very friendly and knows a lot of "regulars" by name or facial recognition. The food at the onsite restaurant is also very good and extremely convenient. All of the waitstaff are very professional and provide great service -- Gloria is a very personable, friendly waitress who serves evening meals with excellent service. In the morning, Andre cooks up a great breakfast and Glenn serves it to you with speed and a smile.

This place is my home away from home on frequent business trips to Wilmington DE. Overall, the hotel is reasonably well appointed with large, clean comfortable rooms.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew1204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EJolikko, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review, 7 July 2014
Thank you for he fantastic comments regarding both Glen and Gloria, it was very nice to outstanding employees to receive recognition from you. Thank you for your loyalty and the staff and I look forward to seeing you on a regular basis
Have a super summer
Eric Jolikko
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Topeka, Kansas
1 review
Reviewed 2 July 2014

I traveled to Wilmington, Del. for the first time to attend the Dupont Clifford Brown Jazz Festival in mid June. My stay at the Sheraton Suites was probably one of the hi-lites of the trip. The rooms were big and the "beds heavenly". Be sure to chat with Sherri at breakfast, on the 11th floor. She is a true professional. I've stayed in many hotels and I would say that the Sheraton Suites in Wilmington was one of the finest. The Jazz Festival and all the surrounding activities were over the top. The weather was perfect. But the thing that made my trip, was the "peaceful sleep and great customer service" I received at the Sheraton. G.G.C - Top City,Ks.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ggCush457
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EJolikko, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review, 7 July 2014
Thank you for your very nice comments regarding your recent stay at the hotel. The weather was great for this year’s Jazz Festival, I would definitely agree. The staff and I hope to see you (and all your friends) next year for the Jazz 2015.
Have a great summer!
Eric Jolikko
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ithaca, New York
Level Contributor
91 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 30 June 2014

We had a superb stay at the Sheraton Suites. Everyone we met at the hotel, from the front- desk staff to the wait staff in the restaurant and club room, was gracious and friendly. The rooms are large - twice the size of standard hotel rooms - and well-appointed with comfortable beds. We had a flat- screen TV in each room, plus a small fridge which was handy for evening beverages, and a microwave which we did not use, as we had club room privileges. We were in town for a long weekend of mansion and garden tours, and got a great rate - the Sheraton "Pay Your Birth Year" deal, which makes the second and third nights a bargain. Our package included the club level and free wireless. There was some confusion at check-in, as the staff could not find a free room on the club level, but we we given access and comped with free parking. The hotel itself is lovely. Downtown Wilmington is not a great location. Few restaurants are within walking distance, and few people are on the streets at night, but that is a problem with the city, not the hotel. I would stay here again in an instant.

Room Tip: All rooms are the same- large two-room suites
See more room tips
Green Features: They offer an option to skip housekeeping for a day in exchange for a $5 food/beverage credit that excludes alcohol. I prefer to leave my towels and sheets for a couple of days, but still have he bed made and the room tidied up.
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PHW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EJolikko, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review, 1 July 2014
Thank you for the fantastic feedback regarding your recent stay at the hotel. The staff and I look forward to your return so we can again provide the service that you have come to expect and deserve.
Have a great summer
Eric Jolikko
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wilmington, Delaware
1 review
Reviewed 25 June 2014

The Sheraton staff is very personable and accommodating. I love the downtown location - very easy to walk to restaurants and shops on Market Street. The breakfast was also delicious and the service staff were extremely polite and responsive.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank C G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EJolikko, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review, 27 June 2014
Thank you for your very nice review regarding the staff and the breakfast buffet. I personally love a breakfast buffet when I travel and be able to order, eggs cooked to order, omelets, waffles, pancakes, french toast, etc. I am glad that you enjoyed it as well
Have a great summer!
Eric Jolikko
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Suites Wilmington Downtown Hotel

Property: Sheraton Suites Wilmington Downtown Hotel
Address: 422 Delaware Ave, Wilmington, DE 19801-1508
Phone Number:
Region: United States > Delaware > Wilmington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Wilmington
#7 Romantic Hotel in Wilmington
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Sheraton Suites Wilmington Downtown Hotel 3.5*
Number of rooms: 223
Official Description (provided by the hotel):
Sheraton Suites Wilmington is in Brandywine Valley by Rodney Square, Grand Opera House, museums, and many corporate headquarters. Our all-suites hotel has 7 meeting rooms which hold up to 300 guests. ... more   less 
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Also Known As:
Sheraton Suites Wilmington Hotel Wilmington
Sheraton Hotel Wilmington
Sheraton Wilmington
Wilmington Sheraton

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