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Sheraton Suites Wilmington Downtown Hotel
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Reviews (503)
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All reviewsclub levelunderground garagehotel restaurantsitting areabed was very comfortablegreat rateseparate bedroomthis past weekendcoffee makerper dayfitness centercheck in was easyfront desk staffguest roomsvery nice hotelhotel staffbusiness hotel
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206 - 211 of 503 reviews
Reviewed 22 July 2014

Staff checking us in was awesome. Parking easy. Room really pretty with great amenities in bathroom but we had 3 adults (my husband, adult daughter and me). The foldaway sofa was uncomfortable and we got sheets and a thin blanket, no pillows at all for that sofa (and we had to make the bed). The regular bed was not comfortable and the room was loud -- we could hear people all surrounding us very late into the night. It was a little above average, but not very good so I rated it below.

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank Chris O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EJolikko, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this reviewResponded 24 July 2014

Thank you Chris O for your feedback regarding your stay with the hotel. I do apologize for you and your family not being comfortable with your accommodations. I can tell you the Sheraton Sweet Sleeper beds typically get rave reviews. I am however very pleased to read that you felt that the front desk staff was awesome. Thank you for your comments and truly hope that you have a great rest of the summer.
Warm Regards
Eric Jolikko
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

While vacationing in Delaware, my wife and I stayed three nights at this hotel. The staff really is professional and courteous. Upon our arrival, LaAsia went out of her way too make us feel welcome and cared for. We stayed on the 16th floor, which gave us the quiet we were seeking. The rooms, although a bit use wearied, we're clean, comfortable and spacious. The king beds are conducive for restful sleep. This centrally located property made day trips to Dover, the Brandywine Valley and Philadelphia extremely easy. Caution, many of the the local, small restaurants near the location are not open on Sundays.

Stayed: July 2014, travelled as a couple
Thank rehclass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EJolikko, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this reviewResponded 17 July 2014

I hope you had a great vacation and glad see that the staff, especially LaAsia made you feel welcome and cared for during your stay. The hotel strives to give every guest an “at home” experience”.
We hope that you have a great summer and look forward to you visiting us again in the near future.
Warm Regards
Eric Jolikko
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

This was a last minute booking for us, with our family of 5. (Our children range from 7 to 12 y.o.)
The hotel was easily found via the GPS, but warning to those who will look it up, make sure you pick the one with the right zip code. Searching for the address alone gave us 3 different destinations with the same address. The only thing different was the zip code.

The staff were very friendly and knowledgable about the area. We wanted to place to eat outside for breakfast and they gave us some good suggestions.

Our room was nice and spacious. We liked the layout. The pull-out bed was adequate for our 3 children. However, when we looked in the closet, there was no extra linen for the pull-out bed. We called the front desk, and they were quick to provide the sheets and pillows.

The street noise was pretty bad, but the air conditioning muffled most of that down.

The shower could use a little upgrade. The pressure was good, but the shower knob was a little difficult to adjust to get the right temperature. The bathroom is spacious enough, though.

Appliances included are:
-refrigerator
- coffee maker
- microwave
- hair dryer
- iron and ironing board

There is a safe in the closet for valuables.

There is a pool in the 2nd floor that my children truly enjoyed. There is also a fitness center, too that is fully equipped.


Overall a good night sleep for everyone. We were pleased with this overnight stay and will come back here again if given the chance.

  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank pi3point14nj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EJolikko, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this reviewResponded 17 July 2014

Thank you pi3point14nj for your review of the hotel and your recent stay. We are glad that you had a good overnight stay. The staff and I hope that you decide to stay with us again when you are in the Wilmington area in need of a hotel.
Have a great summer
Eric Jolikko
General Manager

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Reviewed 13 July 2014

A nice, comfortable hotel in Wilmington's downtown that could use a little upkeep. The staff is very friendly and was very accommodating with our dog. Dogs under 40 pounds are welcome. The rooms are nice and large, with huge bathrooms but could use a little maintenance. The shower particularly wasn't in great condition and the head kept spinning into the corner or over the curtain. Still, very convenient to downtown and a great place to stay with a dog.

Stayed: July 2014, travelled as a couple
Thank Tyler L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EJolikko, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this reviewResponded 14 July 2014

Thank you TylerL for your feedback regarding your stay at the Sheraton Suites Wilmington Downtown. I am glad to read that you felt comfortable during your stay. In November/December of 2012, the wallpaper, rugs and sofas where installed. The hotel also replaced the chair, ottoman and lighting package in the hotel in March 2013. The hotel has additional renovations that will be completed in 2014/2015 as well which will include the bathrooms. Thank you again for your comments and hope that you have a great summer.
Eric Jolikko
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2014

I've stayed at this hotel half a dozen times on business trips during the past 3 years.

The staff here is very friendly and knows a lot of "regulars" by name or facial recognition. The food at the onsite restaurant is also very good and extremely convenient. All of the waitstaff are very professional and provide great service -- Gloria is a very personable, friendly waitress who serves evening meals with excellent service. In the morning, Andre cooks up a great breakfast and Glenn serves it to you with speed and a smile.

This place is my home away from home on frequent business trips to Wilmington DE. Overall, the hotel is reasonably well appointed with large, clean comfortable rooms.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Andrew1204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EJolikko, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this reviewResponded 7 July 2014

Thank you for he fantastic comments regarding both Glen and Gloria, it was very nice to outstanding employees to receive recognition from you. Thank you for your loyalty and the staff and I look forward to seeing you on a regular basis
Have a super summer
Eric Jolikko
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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