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“Nice staff but not a nice stay”

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Courtyard Wilmington Brandywine
Ranked #3 of 12 Hotels in Wilmington
Certificate of Excellence
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice staff but not a nice stay”
Reviewed 5 July 2014 via mobile

Terrific staff - very nice. But the walls are paper thin. We could hear the man in the next room snoring and the garbage truck at 630 woke us up. The air conditioner whined all night. As nice as they were, they couldn't make up for the location and limits of the building.

Stayed July 2014
Helpful?
Thank Deb L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardBrandywine, Front Office Manager at Courtyard Wilmington Brandywine, responded to this review, 25 July 2014
Thank you for your feedback. We do apologize for any inconvenience. We'll try our best to accomodate you better on your next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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322 reviews from our community

Traveller rating
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    33
    18
    11
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Huntsville, Alabama
Level Contributor
159 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 4 July 2014

We needed a place to stay the night before taking the train into Philadelphia for a visit. The closer properties were full but we were fortunate enough to get a reservation here. This is a very nice property and it is conveniently located in an area adjacent to several very nice chain restaurants (Red Lobster, Olive Garden, etc.)

The front desk folks were very, very gracious at both at check in and at check out. That evening the manager set up some delicious hors d'oeuvres and complimentary wine in the lobby for the guests, a very nice touch. The room was in the current typical Courtyard decor, but it was obviously well tended and cared for. We slept well and awakened refreshed. This was a very nice experience from beginning to end. We would definitely recommend this property.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LifesaBanquet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardBrandywine, Front Office Manager at Courtyard Wilmington Brandywine, responded to this review, 22 July 2014
Thank you for taking your time to leave us your honest review. We are delighted that your stay with us are enjoyable and we hope to have you again during your next visit to brandywine delaware valley, other than the chain restaurant, we do have a lot of local attraction and restaurant such as Longwood Garden and Harvest seasonal grill are like 10 minutes away.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kent, Washington
Level Contributor
123 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 1 July 2014

After a long day of flying, we were welcomed by Luis and Edwin. The hotel staff was very helpful in suggesting and mapping a restaurant for us. When Luis found out that we were celebrating our thirty-fifth wedding anniversary he treated us to breakfast!
The room was neat and clean and quiet.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardBrandywine, Front Office Manager at Courtyard Wilmington Brandywine, responded to this review, 4 July 2014
Thank you for taking the time to send us your comments about your stay at the Courtyard by Marriott Wilmington Brandywine. We are happy to hear you enjoyed your stay and will return. We look forward to seeing you in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Espoo, Finland
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 June 2014

Arrived after all day drive. Service was good, personnell was helpful with hints for dinner places. Surroundings were peaceful and the indoor pool worked well. Aircon was on and didn't even have to touch it. I recommend the place and would come back if in this area.

Room Tip: All hotel areas were quiet !
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Petri K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardBrandywine, General Manager at Courtyard Wilmington Brandywine, responded to this review, 4 July 2014
Thank you for taking the time to send us your comments about your stay at the Courtyard by Marriott Wilmington Brandywine. We are happy to hear you enjoyed your stay and will return. We look forward to seeing you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nesconset, New York
Level Contributor
171 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 18 June 2014

This Marriott was a very central location for all the wonderful sights to see in the Wilmington/Brandywine area. We visited 3 of the duPont estates and other museums and
Penns Hills Winery. The staff at this hotel were very welcoming and friendly. We had a problem with our room...a pipe had leaked and our carpet was very wet. The hotel was fully booked so we couldn't change rooms until the next day. Luis was very accommodating and helped us out with
towels and bath mats to place over the area and offered us a complimentary breakfast for the morning.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scronk73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardBrandywine, Front Office Manager at Courtyard Wilmington Brandywine, responded to this review, 4 July 2014
Thank you for taking the time to send us your comments about your stay at the Courtyard by Marriott Wilmington Brandywine. We are happy to hear you enjoyed your stay and will return. We look forward to seeing you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dover, Delaware
Level Contributor
200 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 17 June 2014 via mobile

I'm a Delaware resident who booked a room an hour from our house since this hotel is a 5 min drive from A.I. DuPont Children's Hospital for my daughter's heart surgery tomorrow. I must say this is a NICE Courtyard hotel located just off Rt 202 and 10 min from I-95. I've attached numerous photos.

Luis at the front desk really set the tone for a wonderful stay. Nice guy and very welcoming. Lobby has numerous seating options, little bar that serves sandwiches, beer, wine, juices, etc. Starbucks served in the morning. Free WIFI throughout the place and in your rooms. Comfortable seating in lobby and great place to hang out in the evening - families and business travelers alike.

Our room had two comfortable queen beds, mini fridge, coffee/tea pot, desk, TV, and lounge chair. Sink outside of bathroom which contains toilet and shower. Very tastefully decorated with nice accent color headboard wall, artwork on a mantle shelf and pictures on the wall. Also has iron board, hair dryer, but no safe.

The hotel has an indoor pool, hot tub / whirlpool, fitness room, and a nice outdoor patio with comfortable seating overlooking a nice courtyard (no pun intended). Plenty of free parking as well. There are a few restaurants within walking distance of the hotel: TGI Fridays, Red Lobster, Famous Dave's, Olive Garden, and Lone Star. Across Rt 202 and slightly north is the Concord Mall and the Brandywine Town Center which has shopping, movie theater, and a Target. Panera Bread is south on 202 toward A.I DuPont.

This Courtyard by Marriott Brandywine Wilmington is a nice, safe, and comfortable hotel. You won't go hungry, nor thirsty, nor bored with this locale.

Stayed June 2014, travelled with family
Helpful?
Thank DE_Auditor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardBrandywine, General Manager at Courtyard Wilmington Brandywine, responded to this review, 18 June 2014
Thank you for choosing to stay at the Courtyard by Marriott Wilmington Brandywine! We are glad to hear you enjoyed your experience with us and hope to see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
maryland
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 16 June 2014

We stayed at the Marriott Courtyard Brandywine for a night as we were going to see Downton Abbey exhibit at Winterthur. Luis at the front desk was so helpful and went out of his way to make us feel welcome. The beds were comfortable which is expected from Marriott. The landscaping badly needed weeding and the hotel seemed a little worn for wear .Have stayed at better Courtyards.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarylandRuthie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardBrandywine, General Manager at Courtyard Wilmington Brandywine, responded to this review, 18 June 2014
Thank you for taking the time to comment on your stay at the Courtyard by Marriott. We pride ourselves on providing excellent customer service and an excellent stay. We apologize your stay did not meet your expectations or ours. We hope you stay with us again in the future so that you can experience a better stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Wilmington Brandywine

Property: Courtyard Wilmington Brandywine
Address: 320 Rocky Run Pkwy, Wilmington, DE 19803-1515
Region: United States > Delaware > Wilmington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Wilmington
#5 Romantic Hotel in Wilmington
#5 Business Hotel in Wilmington
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard Wilmington Brandywine 3*
Number of rooms: 75
Reservation Options:
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Also Known As:
Courtyard By Marriott Wilmington Brandywine Hotel Wilmington
Wilmington Marriott
Wilmington Courtyard

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