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“Huge modern beautiful rooms”
Review of Bal Harbour Quarzo

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Bal Harbour Quarzo
Ranked #4 of 5 Hotels in Bal Harbour
Reviewed 24 August 2013

Truly first impressions can be deceiving. When I drove up to the hotel it was quite unimpressive. However from there on things steadily improved. First walked into hotel you're greeted with a very pleasant aroma, the front desk staff was so friendly as was the concierge who immediately offered to retrieve my luggage from the car. They upgraded me, without me asking, to a two room suite the place was Huge probably 1500 square feet and beautifully decorated with a large living room and the kitchen dining area was also large, all in all this is a great place to stay, had nice views of canal/bay lovely lounge chairs. Only thing missing is a restaurant but the place right across the street at the one resort was good..would definitely return to this hotel

Room Tip: I hear all the rooms are great!but the two bedroom is wonderful
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  • Stayed: August 2013, travelled solo
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1  Thank andrewshka1121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QUARZO H, Manager at Bal Harbour Quarzo, responded to this reviewResponded 17 September 2013

Dear andrewshka1121,

It is always rewarding to receive such wonderful feedback about our service, and thank you for recognizing the efforts of our concierge staff. I am happy you liked the two room suite and the views and dining options our location provides.

We certainly look forward to welcoming you back to our hotel soon.

Sincerely,

General Manager

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81 - 87 of 312 reviews

Reviewed 22 August 2013

We enjoyed our stay at the Quarzo. The hotel smells so good right as soon as you step into it. The staff is friendly and helpful. I have been to many other hotels that had higher star rating but never experienced this level of service. It is a short walk away from what is almost a private beach. Service at the beach is managed by the On Bal Harbor Hotel but you get free beach lounge chairs with a small fee for umbrellas just for staying at the Quarzo. The only thing that I would suggest for improvement is a on facility restaurant. Depending on the One Bal Harbour for dining options may cause delay in service. The food makes up for it though. Keep up the good work and I may come back in a year.

  • Stayed: August 2013, travelled as a couple
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Thank SidKavi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QUARZO H, Manager at Bal Harbour Quarzo, responded to this reviewResponded 17 September 2013

Dear SidKavi,

Thank you for your review. I am delighted we were able to create a perfect getaway for you, and thank you for your kind comments about our staff and service.

We appreciate your feedback and look forward to welcoming you back

Sincerely,

General Manager

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Reviewed 15 August 2013

This resort is very nice and very clean and the rooms are huge. I learned it was originally planned to be luxury condos before the real estate bust. We spent a week here to get away from it all and this place did the trick. It was a little walk to the beach but with the great pool and the superb views, who needs the beach? And try the brunch at Mister Collins, just across the street. If you want to be away from the crowds, this is the place.

  • Stayed: June 2013, travelled as a couple
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Thank ForsArge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QUARZO H, Manager at Bal Harbour Quarzo, responded to this reviewResponded 17 September 2013

Dear ForsArge,

I appreciate your review and glad you loved our hotel. We hope to welcome you back on a future visit to Miami.

Sincerely,

General Manager

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Reviewed 31 July 2013

Bal Harbour Quarzo Boutique is an amazing hotel located in Florida, which is one of best places I have ever stayed in. My favorite part about it was the cool, creative design! The rooms were so clean and comfortable, also spacious and welcoming. The swimming pool and the settings around it were amazing. The service was great, and the staff was highly helpful and friendly. The only downside is the fact that this hotel is not located that close to the beach, but I personally didn`t mind. Overall, this really was such an amazing and entertaining experience, and I strongly recommend it to anyone.

  • Stayed: June 2013, travelled as a couple
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Thank MunIvan37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QUARZO H, Manager at Bal Harbour Quarzo, responded to this reviewResponded 17 September 2013

Dear MunIvan37,

Thank you for sharing your experience on TripAdvisor. We are so glad to hear you enjoyed the room, the views and the expertise of our staff -- they are amazing at assisting our guests with enjoying the best of Florida. We hope to welcome you back again soon.

Sincerely,

General Manager

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Reviewed 29 July 2013

I stayed at this hotel in Bal Harbour for three days with my family. The place has big suites that rival high end condos, granite counters, marble floors, sleek furniture, large walk in closets, the whole shebang. They also have free parking which is a definite plus since driving around was necessary given the location. The locale is really beautiful and the view of the waterfront at sunrise is really worth it. The hotel staff had a great and helpful attitude and made us feel really welcome. My son specially loved all the open space. Best of all the place has reasonable charge, for all this luxury.

  • Stayed: June 2013, travelled with family
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Thank ChioInga52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QUARZO H, Manager at Bal Harbour Quarzo, responded to this reviewResponded 17 September 2013

Dear ChioInga52,

We are really glad to read how much you and your family enjoyed your stay at our Hotel. We really encourage our guest to share Quarzo’s atmosphere with their loved ones.
We hope to see you and your family back soon!

Sincerely,

General Manager

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Reviewed 22 July 2013

This hotel is GORGEOUS! A friend recommended it to me and I booked it without even looking at the pictures. Thankfully it turned out into this zen-like oasis! Firstly, the rooms are HUGE. You can probably fit a whole family in one room. It’s done up in an eastern minimalist aesthetic which is tough to pull off. And they have managed beautifully. The exterior of the hotel with its white and blue colours reminded me a little of Mykonos (Greece). It’s also close to the shopping and restaurant area and the waterfront. If you want to stay away from the bustling crowds and are looking for something relaxing, definitely try the Quarzo out. The service is great, the hotel smells like a spa and you will not regret your decision!

  • Stayed: June 2013, travelled as a couple
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1  Thank Gilly281
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QUARZO H, Manager at Bal Harbour Quarzo, responded to this reviewResponded 28 July 2013

Dear Gilly281,

We are very pleased to learn you received exceptional service during your recent visit to The Quarzo Hotel. We hope that we will have the opportunity of having you as our guest again very soon!

Sincerely,

General Manager

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Reviewed 19 July 2013

We came to Miami for a 6 night stay with the sole purpose of resting after a very hectic week in New York and for the first 4 nights I could get no sleep. Sound insulation is terrible, we could hear noises all the time and some mornings we were woken up at 6am and other mornings at 7am by the noise of the staff maintenance. Every morning we had to call to complain about all the noise and the loud talk and only for the last two nights of our stay when I was already very upset, we were moved to a suite on the third floor. Even there I could hear the elevator and the conversations of other rooms, but it was definitely better than the first floor room we had been assigned. The minimum a hotel should offer its guests is a comfortable sleep, something we could not get at the Quarzo. We were also offered a two bedroom suite on the first floor but it has nothing to do with the pictures portrayed in the booking site, horrible! Do not take this one if you are looking for the clean minimalist look advertised by the hotel. The staff is in general terms very poorly trained and not too friendly except for Yanina at the front desk who was exceptional at managing our bad stay. The night clerk (Jose) asked us every night if we were guests of the hotel until the last night when I reminded him that he had asked us the same question every night. At all times the manager acted as if our bad stay wasn't her problem at all. There is no restaurant service so if you arrive late at night, the option is a local delivery. Same thing with breakfast. Either you order from the One Hotel or go out and find a restaurant. Access to the beach is a contract with the One Hotel across the street. Closet space in the rooms is minimal. All in all, the hotel is aesthetically beautiful, but the service is very poor, except for Yanina who was superb. I cannot understand how this hotel can be rated as a 4 star hotel. It may have a lot of potential if they fix a lot of the problems they have, but is far from being a 4 star hotel. The only thing I liked was the location, half way from South Beach and Sunny Isles and Aventura.

Room Tip: Do not accept to be put in any room on the first floor if you want to get some rest during your stay...
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  • Stayed: July 2013, travelled with family
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3  Thank RoxinBA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QUARZO H, Manager at Bal Harbour Quarzo, responded to this reviewResponded 28 July 2013

Dear RoxinBA,

First and foremost we would like to genuinely apologize for the inconvenience. We are taking actions to soundproof the hotel and remedy the other inconveniences you experienced. We also appreciate your constructive feedback.

Sincerely,

General Manager

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Additional Information about Bal Harbour Quarzo

Address: 290 Bal Bay Dr, Bal Harbour, FL 33154-1372
Phone Number:
Region: United States > Florida > Bal Harbour
Amenities:
Beach Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Bal Harbour
Price Range: £149 - £422 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Bal Harbour Quarzo 4*
Number of rooms: 27
Official Description (provided by the hotel):
Luxury Boutique Hotel just steps from the Bal Harbour Beach, offers exquisite and over-sized Suites ranging from Junior Suites to One and Two-Bedroom Suite accommodations. Suites are equipped will full kitchens featuring Kitchen-Aid appliances, living/dining room, walk-in closets and dual private balconies. Bathrooms are tastefully appointed with imported granite countertops and modern glass bowl sinks. High-quality bedding linens. Consistency and excellence in guest services is our main priority. ... more   less 
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Also Known As:
Bal Harbour Quarzo Hotel Bal Harbour
Bal Harbour Quarzo Florida

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