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“Roach problem”

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Holiday Inn Express Hotel & Suites Bartow
Ranked #2 of 3 Hotels in Bartow
Certificate of Excellence
Reviewed 26 March 2012

We stayed at this hotel this past weekend for a soccer tournament that was being held in nearby Lakeland. After checking in friday afternoon I was laying on the bed surfing the web on my Ipad and saw something move next to it. When I looked under the Ipad I found a roach had been running on the bed. After screaming, my wife picked up the telephone and called the front desk. While on hold my wife looked up and saw a second roach near the cieling. I continued to check the bed and after moving a pillow a third roach came out. Needless to say my wife was out of there! The young lady at the desk was very nice and appologized and moved us to another room. While packing our things to move to another room another roach actually appeared to (attack) my wife by flying towards her. She screamed bloody murder I'm surprised no one called the police. To say the very least my wife and daughter didn't sleep very well the next couple of nights.

That was not the end of the roach sightings. We had two other parents who also had roaches in their room and another was observed by one of the kids in the front lobby near the elevator.

I know roaches are common in Florida but seeing that many in one room leads me to believe the hotel may be infested.

The young lady at the desk on friday night was very nice and appeared to be very concerned. The young man at the desk on saturday morning also handled the situation professionally and actually had people spray our second room just in case. These two individuals were very nice but not one person from management contacted us to show their concern nor apologize for the inconvenience. (I think a minor discount for our room would have been justified.)

As far as the breafast is concerned I wouldn't even consider eating food in this hotel so I couldn't offer an opinion on it.

On a side note if the maintenance of the rooms is an indication of the quality of the hotel there is a lot to be desired. The second room given to us had a jacuzzi tub that had the tiles being literally held on by scotch tape. The shower head also couldn't be adjusted because the pipe was not secured to the wall.

I definately will not stay hear ever again and would not recommend it to others.

  • Stayed: March 2012, travelled with family
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5  Thank maleman13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Bartow, responded to this reviewResponded 24 April 2012

Dear maleman13,

Thank you for leaving this review and bringing this to our attention. We are very proud of our high level of service and cleanliness. That is why your post is very troubling to me. I would like to look into this further. I have sent you a private message with more information. I look forwarding to hearing back from you.

Sincerely,
Katie J
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (100)
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89 - 95 of 100 reviews

Reviewed 20 March 2012

Good location. Pretty much only hotel in bartow. Walkable to quite a few eateries.

  • Stayed: March 2012
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2  Thank Anonymous49463
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 December 2011

My name is Melissa Klavon & My husband and I checked out of the Hotel on Sunday November 25, 2011. We checked out of room 210 and I mistakenly left my make-up bag and sunglasses in the room as we checked out. I didn't care about the sunglasses because they were cheap. However, I asked the manager to overnight my make-up to me which took almost a week to receive. However, I'm not upset about that. I'm upset about the fact that either house keeping or someone behind the front desk STOLE a huge portion of my make-up. This was very expensive make-up. I grew up in Bartow and this was my first stay there. I have placed a call to the manager and have yet to receive a call back. I am very upset, that the trust and belief in thinking someone would take care of your valueables and return them back to you in good condition and nothing missing. I am very upset and I will not recommend you use this hotel for your stay. You can not trust that your belongings are safe or will be taken care of. I will not let this go. If the manger does not call me back, I am going to corporate. To think that I actually trusted that my belongings would be returned back to me the way they were left!!! It's people like this, that give this hotel a bad name and make it even harder to trust a company that claim to give you comfort. VERY DISSAPPOINTED with the SERVICE and the COMMUNICATION!!!!! Manger if you're reading this, I would like an answer as to what happened to my belongings and reimbursed.

Room Tip: Do not leave your belongings behind, they will get stolen.
Stayed: November 2011, travelled with family
4  Thank Missafrank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2011

This hotel was nice and clean. Front desk staff was also nice but they offered no real solution for my questions. First was the printer in the business center did not work. I needed to print boarding passes they told me they were aware and thought it was fixed.
So that was that. Also they advertise heated outdoor pool, not so when i asked about it they passed the buck onto the boss that was not in so they told me it was off because of him. Staff in breakfast room was far from pleasant.

  • Stayed: February 2011, travelled with friends
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3  Thank DOGIECRB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2010

for 3 nights. The hotel is set back from the road but request a room away from the street as noise can be irritating early in the morning. Clean rooms. Breakfast functional. Staff friendly. Would stay here again.

  • Stayed: January 2010, travelled on business
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1  Thank 57Lulu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2009

I stayed here on a Priority free night, but had made a day-off mistake on the reservation. Fortunately, the manager approved the change and was very nice about it. I enjoyed the hotel and a nice visit in the historic district of Bartow.

  • Stayed: November 2009, travelled on business
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1  Thank KathleenSarasota_FL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2009

The Bartow Holiday Inn Express is situated in Central Florida, around one-hour south of Orlando, and for me was the perfect mid-way rest location on our recent trip to Florida. We arrived very late (around midnight), so the hotel was quiet. Even so, the reception staff were attentive and helpful, and had ensured we were given a room specific to our requests made at the time of our booking - which was a very nice surprise!

The hotel appears to be relatively new, the rooms are clean and well-appointed, and the staff are very friendly and helpful. The hotel has a large car park, so no parking worries, and is just off the main street (and easy to find). We only had breakfast - which was a buffet-type - but the food was good, and there was plenty of coffee.

Overall, a very enjoyable experience, even though our stay was short. We will definitely stay there again.

  • Stayed: March 2009, travelled on business
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Thank sparkind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Bartow

Address: 1565 N Broadway Ave, Bartow, FL 33830-3317
Phone Number:
Region: United States > Florida > Central Florida > Bartow
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Bartow
Price Range: £75 - £121 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Bartow 2.5*
Number of rooms: 66
Official Description (provided by the hotel):
The newest addition to the Bartow area is the Holiday Inn Express Hotel & Suites, just a short drive from Tampa and Orlando. This business and leisure hotel is convenient to Cypress Gardens, Sun n Fun Amusement Park and the Spring Training Camps of the Cleveland Indians and the Detroit Tigers. Special in room amenities are complimentary high-speed wireless Internet, microwave and refrigerator as well as free local calls. Businesses: Cargill Mine, Florida Department of Transportation, & Lakeland Regional Hospital. Area attractions: Boc Sanctuary, Disney World, Busch Gardens and Universal Studios. Universities: USF, PCC, FSC. Visit Bartow, FL and Stay Smart at the Holiday Inn Express Hotel & Suites. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Bartow
Holiday Inn Bartow
Bartow Holiday Inn

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