Because this is such a great old property (originally built in 1929, I think) I rated it above average. My stay was all over the board on good things and not so good. I am a Hilton Diamond member and when I called about requesting room locations within the hotel (based on reviews here), I was told they automatically do that for all diamond members and no need to request, bye. My first night was in the old "Cloister" section over the driveway area. Not good on a Saturday night with all the coming/going; loud voices and a car with people laughing/talking below my window late at night. Sunday morning I requested a room change. They have personal concierges and one calls me back and says she'll move me to the tower…which by the way as everyone says, is the tower to be in. I was pleased that she started the ball rolling on this. The only problem is there were 3 personal concierges involved in this an I waited 2-3 hours for the bell person to show up to move me. I eventually requested that I get the keys from the front desk and move my self, which I did. I don't think this would have been a problem if the 1st concierge was the only one to follow this all the way thru, but appears they have a "team" concept that didn't work great for me. The effort was there on their part. The execution just didn't work. Also, they must understaff the front desk after 9pm or the person that is the "customer service" that answers the phones instead of the front desk kept losing my calls… 4 times in hour, 2 of them for 20 minutes each.. just listening to ringing after being transferred. The car valet guys are very prompt and courteous. I was here as part of a large conference group and I believe they do a lot of conferences/conventions which probably created a lot of my problems because of the ebb and flow are group and their arrivals/departures. All of that, this is a neat hotel with lots of pools, restaurants, nice ground, etc. and worth the experience.
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- Also Known As:
- Boca Raton Resort, a Waldorf Astoria Hotel Boca Raton
- The Waldorf Astoria Collection
- Boca Raton Resort, A Waldorf Astoria Resort Florida