I needed a break and reserved a 4 night stay on the Executive Yacht Club Level with all the perks through American Express Travel. When you check in you will be told you have reserved through Orbits. You will be given a lesser room over looking the air conditioners and told you have been "upgraded"! They will move you to another room on the 4th floor and the toilet will flood. You will be moved to another room on the 4th floor and given a pass to the spa. Spa access is included in the Executive Yacht Club Level, the level you are suppose to be in. When you go to extend your stay at the front desk they will refuse and make you extend your stay by phone to "Orbitz". They never acknowledge you are an American Express Travel client. On your 6th night at 10:30pm you will be called by the front desk and told you are not suppose to be in your room and you must leave immediately. In Florida if a hotel claims you are not a registered guest the police can remove you by force. American Express Travel did help in allowing me to stay my last night.How can a guest be treated like this? American Express Travel is a third party the vendor. Any hotel that delivers any kind of poor or inadequate service or rooms must agree to any kind of compensation. The Boca Raton Hotel knew that they would never have to anything for me since I reserved through American Express and they have not. A flooded room should be comp'd. A lesser room should have never happened and a threat of removal at 10:30 pm is unconscionable. BE AWARE THAT THIS HOTEL WILL NEVER COMPENSATE FOR DOWNGRADING OR TOILETS FLOODING OR THREATENING TO PUT YOU IN THE STREETS AT 10:30PM FOR THEIR ERROR IN OVERBOOKING AND NOT KNOWING WHO IS STILL CHECKED IN- JUST AWFUL...
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- Also Known As:
- Boca Raton Resort, a Waldorf Astoria Hotel Boca Raton
- The Waldorf Astoria Collection
- Boca Raton Resort, A Waldorf Astoria Resort Florida