Diamond member with Hilton. It was our 30 year anniversary and we decided to stop over in Boca from our Belize visit. We visited this hotel on 2 previous occasions over the past 5 years, and had a good experience. This visit was a disaster. We used over 500,000 Hilton points for 3 nights. Booked a specific room in the renovated Tower 6 months in advance. Upon arrival at 8:00 p.m. our room wasn't ready. That was bad enough, but when they put us in a different area of the hotel, we immediately contacted the manager. Of course they did not have a room available in the Tower. They did attempt to accommodate us by providing access to the Executive Lounge. The bar staff was rude including arguing about our Diamond privileges. We just felt like 2nd class citizens during the entire stay. After sending a complaint to the hotel after our visit, they offered us 2 free nights. Why would we want 2 free nights of poor service?
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- Also Known As:
- Boca Raton Resort, a Waldorf Astoria Hotel Boca Raton
- The Waldorf Astoria Collection
- Boca Raton Resort, A Waldorf Astoria Resort Florida