It is a shame to spend time at such a spectacular property and encounter such awful service. We went for the weekend and loved the setting. The beach is beautiful, the architecture and landscape are truly amazing. The views are breathtaking. However, the operations, the management, the staff ... are generally TERRIBLE! We had to remind our server at dinner that we were at a 5 star hotel, as he muttered under his breath and seemed to dread having to serve. While the food that we ate was delicious, the manner in which it was presented, the attitude of the staff ... was disastrous. It was as if no one cared, as if no one on staff had any experience working at a luxury hotel ... it was all quite strange -- especially since this is part of the Waldorf Astoria brand. We expected so much more but were sadly disappointed and will not return. There are just too many other superb properties in South Florida that we cannot imagine giving business to this hotel. Wish it was not the case but ... overall a bad experience.
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- Also Known As:
- Boca Raton Resort, a Waldorf Astoria Hotel Boca Raton
- The Waldorf Astoria Collection
- Boca Raton Resort, A Waldorf Astoria Resort Florida