Not sure why this hotel is so highly rated, it lacks one of the most important fundamentals- good customer service!
From the moment of booking till the departure and post-billing issues, this place needs a serious fix on the management.
A personal belonging was stolen from me when we were checking out- watch out for their cleaning crew! The hotel refused to play a video recording since it would probably reveal their own staff caught in action! Very very bad...Not up to Hilton or Waldorf Standards or even standards of any decent hotel.
The property is old- from the building itself to the showers, etc at least in the main quarter of Boca Beach Club. The only thing satisfying about this place is comfortable bedding. I would give them a credit on that. Everything else needs work.
Our AC was broken in the room. The heat was immense. It was only fixed by 10 pm. That basically reduced our celebration by half. The door lock was malfunctioning. The property needs a major rehab!!!!!!
Prices: outrageous, I know its Boca, but..charging $35 for a morning breakfast of a poor variety..would recommend room service as it has better selection, the burger would run you about $19.
The beach: is good, but the water was yellow the morning of our stay not sure why...I think Hollywood or Sunny Isles Beaches are much better place to be.
The kids club: We were asked to leave when the lady learned our son was not pottytrained...He was wearing a diaper, not sure why this would matter)))) So...it might be more suitable for older kids...
Yeah...I would never stay there again even for free
- Official Description (provided by the hotel):
- Immerse yourself in the elegantly restyled The Beach Club - a completely refurbished Boca Raton beach hotel, providing ideal access to the water. Enjoy the stunning views of the rolling waves of the Atlantic Ocean. Stroll along the white-sand shores. Just a short shuttle ride from the renowned Boca Raton Resort & Club, this oceanfront property shares all the luxurious amenities and activities with the Resort, offering endless choices for recreation. ... more less
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- Also Known As:
- Boca Beach Club, a Waldorf Astoria Hotel Boca Raton
- The Waldorf Astoria Collection
- Boca Beach Club, A Waldorf Astoria Resort Boca Raton, Florida