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“it's just the best!”
Review of Wyndham Boca Raton

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Wyndham Boca Raton
Ranked #8 of 27 Hotels in Boca Raton
Certificate of Excellence
Level 3 Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“it's just the best!”
Reviewed 17 June 2014

My Wife and I have stayed in this hotel quite a few times and have always been pleased. The customer service is top notch. We both enjoyed the room and the pool and had breakfast at the Farmer's Market restaurant on site as well. The only thing we had that went a little wrong was our first room smelled musty and we called and were immediately were able to switch to another room that was fine. This hotel should be on everyone's radar that ever stays in this area.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken K, General Manager at Wyndham Boca Raton, responded to this review, 22 June 2014
Thank you Mr. P for your kind remarks about your recent stay at the Wyndham Hotel in Boca Raton. We are so glad you enjoyed our overall service and the pool area and particularly Farmer's Table our newest restaurant. We have addressed the musty smell with new PTAC units which have been designed to remove moisture from the air. We are glad you consider us your home away from home and look forward to your next visit!
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Boca Raton
2 reviews
Reviewed 10 June 2014

Excellent location for my business. Farmer's Table great place to eat and meet business partners.

Like the attitude concerning preserving the environment.

John W. Kennedy

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank John K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken K, General Manager at Wyndham Boca Raton, responded to this review, 15 June 2014
We appreciate your business Mr. Kennedy an are so glad you like the hotel and Farmer's Table and our green efforts. We hope to see you often!
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Manchester, United Kingdom
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 June 2014

We went to florida with the intention of staying for a lot longer than the two days we booked at this hotel. We might book for more days depending on how our stay went.

We arrived at 11.30am hoping to see if we can get an early check in as we just drove over 1200 miles for approximately 18 hours to get to Florida. When we arrived, Michael, the bell boy, was a remarkably charming and polite person. However, the front desk lady, Amanda looks like she could not be bothered and just basically dismissed us, in between taking phone calls at every other word WHILE she was talking to us(this is after we waited and waited for either one of the ladies at reception to be off the phone.) How incredibly RUDE!!! We understand that to get an early check in is a privilege and not a right. But would expect the hotel staff to have some empathy and I guess at least some MANNERS.

So we went out and come back at after 5pm, again, the same thing, there was another lady who was there earlier but we didn't speak to because we dealt with Amanda. She tried her best to be polite, but that doesn't makeup for the dismissive attitude or putting us on hold while she picked up multiple phone calls. When I pointed that the management need to get their act together, and that if they do not have enough staff, then they should get more staff, or someone whose sole job is to answer front dest phone calls. Hilton Doubletree does that and they are also a three star hotel. What is wrong with doing that? (I worked there when I was trying to pay for law school and so I know the internal running a of a hotel) Brandon, the duty manager chipped in and said coyly, "so, you were mad at us for answering the phone? With all due respect and congratulations for being made duty manager! but you need a second brain and did not understand my point from before and making BRAINLESS remark like that.

While we continued the checking in process and looking at the forms we need to sign, I noticed Brandon had this lopsided lips snigger, to which I said, "so it's funny to you that we are annoyed at your incompetence???" If course he denied it profusely (well yea right!)

Next we get in the room and while we settled down, we needed more towels, called housekeeping like 8-10 times before we gave up and called the front desk because there was no answer. The front desk of course, had a busy line. THE HOTEL HAS SO MANY ISSUES, THATS WHY THEY ARE ALWAYS GETTING CALLS AT THE FRONT DESK!!!! Again, why don't someone in housekeeping have a portable phone on them regardless of where they are???? The front desk are NOT MEANT to deal with towel requests!!!

Next, and I hope it is really the last because I do not want anymore issues in this stay, they have a very noisy air conditioning which we can reluctantly live with, but some brainiac placed the couch right in front of the air conditioner/heater. So if u try sitting at the couch, you will have a strong air blowing at you constantly. And until the air conditioner gets to the temperature you set it to, you can either turn it off, or sit on the far side of the bed. Because the side nearer to the air conditioner can also feel the strong draft, anyone in this hotel heard of ceiling unit?

I am an avid traveller and have stayed at many places. Never have I been so disappointed. needless to say, we will most likely not extend our stay in this hotel!!!!

Room Tip: Request pool side view.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank halfbakedadvocate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken K, General Manager at Wyndham Boca Raton, responded to this review, 15 June 2014
Thank you for taking the time to share your concerns. I sincerely apologize for our staff falling well short of your expectaions. I have addressed your issues with those mentioned and to all of the associates in their departmental morning meetings.
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Additional Information about Wyndham Boca Raton

Property: Wyndham Boca Raton
Address: 1950 Glades Rd, Boca Raton, FL 33431-7353 (Formerly Wyndham Garden Hotel Boca Raton)
Phone Number:
Region: United States > Florida > Boca Raton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Boca Raton
#11 Family Hotel in Boca Raton
#11 Romantic Hotel in Boca Raton
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Wyndham Boca Raton 3.5*
Number of rooms: 184
Official Description (provided by the hotel):
Discover the Wyndham Boca Raton, a boutique-style retreat that offers our guests a unique and relaxing ambiance. Designed for the leisure and the business traveler alike, our comfortable room and suite accommodations are equally suited for work or play. The Wyndham Boca cares about the health and well-being of our guests while traveling and we have created an atmosphere that allows for healthy dining options, fitness training and yoga practices, and of course, lounging by the beautiful pool and tropical courtyard.Enjoy dining at its best at the Farmer's Table--a fresh, healthy, delicious menu or at the award-winning RED, the Steakhouse.Our staff truly wants your experience to be one you will remember. Consider us your home away from home. ... more   less 
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Also Known As:
Holiday Inn Boca Raton
Boca Raton Holiday Inn
Wyndham Boca Raton Florida

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