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Hilton Garden Inn Boca Raton
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Reviews (764)
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All reviewsfront deskdelray beachroom was cleanconvenient locationeasy accessthe staff was friendly and helpfulstay there againnice hotelbreakfast buffethome away from homebusiness tripking bedomeletnice poolfitness centersouth floridahgi
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627 - 632 of 764 reviews
Reviewed 3 August 2014

best location, best service best food rooms very comfortable, warm human contact If you in the area of Boca Raton you need to go to this Hilton Garden inn close to 95 and no to far from wpb, near to good restaurants

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Fernando R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle M, General Manager at Hilton Garden Inn Boca Raton, responded to this reviewResponded 4 August 2014

Thank you for taking the time to review our hotel. We appreciate the kind feedback, as we do want every guest to be 100% satisfied. We appreciate your business and hope to see you again soon.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2014 via mobile

Made reservation through booking.com - did not know pool was closed and I didn't see a need to check the Hilton site as I have never done that before? Didn't find out until kids had suits on - gate was locked. Wanted to go somewhere else, staff told me as long as booking.com said yes we could cancel even though policy said we couldn't. Called booking said OK but had to call front desk. Then front desk changed their mind and said no. Don't like being lied to, it was a waste of my time to call booking. Great place if you don't want a pool and have no issues, but after being lied to I an done with Hilton. Too bad as I have stayed with them many times for business.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank jeff f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle M, General Manager at Hilton Garden Inn Boca Raton, responded to this reviewResponded 4 August 2014

Dear Jeff F.,

Thank you for taking the time to review the hotel. We took many efforts to inform our guests about the necessary improvements such as posting it on our website and including a letter in the key packets - I am sorry that these efforts were ineffective. We would have absolutely cancelled the booking without penalty if we would have heard from Booking.Com that they would not bill you. I can only apologize that this communication didn't take place. At Hilton Garden Inn, we will do whatever it takes to ensure you are satisfied. Please contact me directly when you have time.

Best Regards,

Michelle

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2014

We stayed four nights at this property last week after a horrible - but short - experience at the Marriott Courtyard in Coral Springs. Don't go there!

The Hilton Garden Inn in Boca was a steal for the price. Where else can you get a beautiful room, completely renovated hotel and property, professional service, great food and atmosphere, and perfect location for $89 per night?! It's unheard of! I've been fortunate to stay at some Four Seasons and Mandarin Oriental properties, and the staff at the Hilton Garden Inn in Boca were just as helpful. Everyone you speak to ends the conversation with, "My pleasure," and you are greeted by every single staff member as you walk by. It's little things like that that make it a truly memorable and enjoyable stay.

The room was spotless and well-appointed. The beds were incredibly comfortable and made for a great night's sleep. The room comes with a mini fridge, microwave, and Keurig coffee maker. The bathroom products are Neutrogena, great for anyone with sensitive skin or allergies.

In the lobby, there is always fresh coffee and waters infused with fruit. Late afternoon, the lobby has cookies for the guests. Most surprising, on our floor every afternoon was an assortment of snacks and bottled water for Hilton Honors guests.

I used the exercise room a number of times. There are a couple of treadmills, an elliptical, an incumbent bike, and plenty of weights. There are also little towels to use during the workout.

The pool was being cleaned during our stay so we weren't able to use it. However, I am blissfully happy to know that hotels do drain and clean their pools! It's up and running again, for those on their way to the hotel.

For any future trips to South Florida, this is where we will stay. Thank you for a great experience!

  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank jracleveland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2014

My stay was great and would really recommend your hotel to others great job team thanks a million. The pool was being resurface so we could not use it but the overall experience was wonderful. Your cooks as well as the bar tenders are the best.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Shedrick F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2014

Nice clean hotel, good price, easy on , off I-95. After staying on our trip at a terrible hotel this was fleshing . Loved the fruited water in the lobby, and Starbucks coffee. Also had a Keurig in our room, how nice that was. Enjoyed our stay very much.

Stayed: July 2014, travelled with family
Thank Sherri B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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