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Waterstone Resort & Marina Boca Raton, Curio Collection by Hilton
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Reviews (1,202)
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1,144 - 1,149 of 1,202 reviews
Reviewed 28 June 2014

I am being generous with the 4-star rating because I am confident they will "get it together" and make this a winner.
The bar area is nice and the open patio seats and views of Lake Boca are fantastic. The service needs to be more attentive and timely. Small plates from the kitcher are very tasteful, but the slow service has brought me clams on the half shell soaking in water instead of packed on ice (2x). The "hot offerings" are brought out luke warm at best. I believe the chef must be very good and will no doubt get the staff cracking in a short period of time. In addition, make it cooler inside!! Don't tell me you are turning down the thermostat or it's hot because the doors are open, JUST MAKE IT COOLER!!

  • Stayed: May 2014, travelled with family
    • Location
    • Service
2  Thank SWMETROLFT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maio P, Front Office Manager at Waterstone Resort & Marina Boca Raton, Curio Collection by Hilton, responded to this reviewResponded 10 July 2016

Thank you for your kind review. I am sure you are correct. Chef is always looking for ways to improve our restaurant and give our patrons an unforgettable experience. We hope you have many opportunities to serve you again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2014

The hotel is very good, great location (near the beach), great service, clean, new, but the restaurant/bar is overpriced. Specially the breakfast; it does not deliver enough for the price charged. Do not eat breakfast there. Go to Royal Palm Plaza and have breakfast or lunch there at Cote France Cafe (wonderful French bakery) or Saquella or Another Broken Egg. For lunch or dinner there are several restaurants in Mizzner or Royal Palm Plaza, such as Casimir Bistro (French), Tratoria Romana (Italian), Villagio (Italian), Biergarten (Americanized "German"), etc.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Helena O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron P, Manager at Waterstone Resort & Marina Boca Raton, Curio Collection by Hilton, responded to this reviewResponded 2 July 2014

Dear Helena O:

Thank you for your visit and for taking the time to share your feedback with the Trip Advisor Audience. We will take your valuable feedback regarding the restaurant under serious consideration. I am glad you also took the time to share your recommendations on some of the area's favorites. These choices are what make Boca Raton such and ideal destination to a wide range of travelers as it offers a variety of dining and entertainment options. Additionally, our complementary shuffle service allows our guests to get out and about while enjoying care free exploring throughout the area.

We hope to have an opportunity to serve you again in the near future.

Best regards,
Ron Potter
Hotel Manager

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Reviewed 16 June 2014

Everything is brand new!!!! I truly enjoyed my stay at the Waterstone. The staff was attentive. The room was clean and beautiful. The Wi-Fi was excellent and the television picture was really fantastic quality! I travel often and I feel that Waterstone is an exceptional value. The restaurants were great and the balcony in the room had a great view! Everyone was helpful and attentive. Great bar, great service and highly recommended for business and leisure. I would bring my family back to the Waterstone in the near future.

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank Adam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron P, Manager at Waterstone Resort & Marina Boca Raton, Curio Collection by Hilton, responded to this reviewResponded 17 June 2014

Dear Adam M:

Thank you for your business and for sharing your experience with the Trip Advisor Audience. We are delighted to hear that you enjoyed your stay and that you will be back with us. We look forward to serving you and your family again in the future.

Regards,
Ron Potter
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

one month old hotel and room had a musty smell.The carpet was damp and the front desk told me to turn up the A/C. The shower drain was not draing. The sheets were stained. $22.00 for valet park or even self park. No warm cookie when I was greeted:( The Hotel was decorated lovely.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
2  Thank Francisco E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron P, Manager at Waterstone Resort & Marina Boca Raton, Curio Collection by Hilton, responded to this reviewResponded 17 June 2014

Dear Francisco E;

Thank you for choosing the Waterstone Resort and Marina. Thank you also for taking the time to share your experience with us. Please accept our apologies for the less than perfect experience during your visit. Your feedback is very important to us as we will use it to improve our guests' experience in the future.

It was a pleasure serving you and we hope to have the opportunity to do it again in the future.

Best regards,
Ron

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2014 via mobile

This newly renovated and upgraded property not only offered sleek, modern accommodations but an attentive, friendly staff. The location is perfect for watching the beach, ocean, a steady stream of fishing boats of all shapes and sizes and yachts up to 150 feet moving from the ocean inlet to the intracoastal waterway. This upscale property is a real treat for those wanting a quiet getaway that is close to shopping and restaurants...without an upscale price.

Stayed: June 2014, travelled as a couple
1  Thank Curtis H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron P, Manager at Waterstone Resort & Marina Boca Raton, Curio Collection by Hilton, responded to this reviewResponded 17 June 2014

Dear Curis H;

We are delighted to know that you enjoyed your most recent visit with us. Our waterfront restaurants do offer the perfect setting for relaxing while enjoying the many breathtaking sites found here. We love our genuinely caring and attentive team and the fact that you do as well.

Thank you for choosing the Waterstone Resort and Marina and for sharing your experience with us. We hope to have the honor of serving you again in the very near future.

Regards,
R Potter
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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