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“a wonderful and very friendly experience for the 2 weeks of our stay at the Hilton”

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Hilton Boca Raton Suites
Ranked #10 of 27 Hotels in Boca Raton
Certificate of Excellence
West Bloomfield
2 reviews
“a wonderful and very friendly experience for the 2 weeks of our stay at the Hilton”
Reviewed 13 February 2013

we loved the location of the hotel in relation to the places that we went to, with regard to shopping,movies, dining and an ice cream treat in the evening; for all of these things, the Hilton location was wonderful.

Room Tip: we loved staying on the first floor as we were close for breakfast; the concierge services which we...
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank emtsht2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,116 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (165)
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English first
Long Island, NY
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 February 2013

This is the best hotel in the area...clean, modern, and usually quiet. Great cooked-to-order breakfast, as well as buffet selections. Happy hour is a bonus! There is no food service after breakfast, but lots of nearby places. Good location, right next to Turnpike and not far from I-95.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LongIsland_NYBilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level 4 Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 9 February 2013

This property was several other brands over the last twenty-years before becoming a Hilton brand and it is showing its age. Common areas and rooms are dated but more concerning is the lack of room cleanliness. If the franchisee does not have millions for a complete renovation they should invest hundreds in cleaning supplies and retraining of the hotel staff. Obviously the property general manager does not venture outside his/her office to inspect the rooms. If they did they would discover filthy carpet, soiled mattress covers and pillows, left-over hair on shower walls, stained (although large) bath tubs, dirty hand sinks, etc.. The toilet smell like old urine. There is an area between the toilet seat and base that has not been cleaned since it was installed. Clean your facilities and this would truly be a four star. I wonder how many rooms must the maids clean per shift and how many minutes they are allowed to clean each room? Either way, sanitation or lack thereof is the sole responsibility of the management team, ownership and the Hilton brand for allowing this lack of cleanliness.

Positives-Friendly staff, long/deep bath tub, properly working and clean iron, good work/desk area and lighting, two room suite and good location. They also have a small but adequate refrigerator and microwave.

Negatives- Lack of cleanliness and age of the facility which would not be as noticeable if the facility was clean. The rooms could use additional electrical outlets.

Room Tip: Bring cleaning supplies. Call Hilton corporate office and tell them to loan the franchisee money for...
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  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lakerone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnCBailey, General Manager at Hilton Boca Raton Suites, responded to this review, 11 February 2013
We appreciate that you chose to stay with us during your business travels to Boca Raton.

I can assure you that cleanliness is very important to us and we're working on additional quality assurance practices to ensure your experience never happens again. I've addressed your concerns with staff and we're taking immediate action to rectify the issues. Please direct message me your contact information so I can speak with you and personally apologize. We value your business and hope you give us another chance to make things right.

Sincerely,
John Bailey, GM
john.c.bailey@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Virginia Beach, Virginia
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 February 2013

This is an update to my negative review last winter. Mr. Bailey, the mgr., responded to my concerns very promptly and attentively. The breakfast area and bar have been remodeled and are much brighter and cheerier. My biggest concern had been the condition of our room. This year our room was much fresher. I think it had been thoroughly cleaned and there was a quiet air purifier in both the bedroom area and living room. And the beds are fabulously comfortable. The staff was great, especially Mitch, Tatiana at the front desk, the young women at Happy Hour. Jennifer, the breakfast manager, Marianne, Diego and all the breakfast servers also made us feel at home. We will definitely stay there again. I am glad to hear that the rooms are scheduled for remodelling. An upgrade of the lobby furniture would be nice too. Thank you, Mr. Bailey, for addressing our issues.

Room Tip: We have always stayed on the side overlooking the lake. Nice view of the fountain and resident swan...
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DSG4604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnCBailey, General Manager at Hilton Boca Raton Suites, responded to this review, 11 February 2013
Thank you for staying with us again and for the postive comments about your most recent visit..

I'm very gratified you enjoyed our team member's hospitality, as well as our newly renovated restaruant and bar.

I appreciate your feedback and the kind words. Your opinions are valued and I will always do my best to make sure your stay is enjoyable and to resolve any concerns you may have.

We all look forward to your next vist.

Sincerely,
John Bailey
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Chevy Chase, Maryland
Level 5 Contributor
53 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 31 January 2013 via mobile

As the other review said, the hotel is very dated and in need of a complete overhaul. But, the pool is very functional and spacious, with lots of room to sit, the breakfast was fairly good - with omelets - and the free happy hour plus a pull out sleeper in every room adds up to a very good value at the weekend promotion rates. One warning, don't stay here if you plan anytime in the rooms. They are tiny.

Stayed January 2013, travelled with family
Helpful?
Thank CannistraD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnCBailey, General Manager at Hilton Boca Raton Suites, responded to this review, 1 February 2013
Thank you for staying with us and for your comments.

I'm pleased you feel our hotel offered great value for your family travel, especially with our complimentary breakfast and cocktails.

We are always improving our hotel, most recently this past Fall when we completely renovated our restaurant, bar,and meeting space. We are also looking at future plans for remodeling our guest suites.

I do hope you will visit us again.

Sincerely,
John Bailey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Holbrook, New York
Level 3 Contributor
12 reviews
5 hotel reviews
Reviewed 29 January 2013

Hotel Staff goes out of their way to make you happy. Chief's Louis, Junior and Luke make Breakfast almost perfect. The Front Desk Staff is very pleasent and helpful. The Cocktail Lounge is a nice touch for evening relaxing, although the Lounge can use some better "named" Brands of liquor. The Rooms are fine, as the Bedroom has a door that can be closed. The Rooms do need some "Updating"; especially the Living Room.

Room Tip: Choose a Lake Side Room as it's Quieter than the Park Side Rooms (overlooking the Parking Lot.)
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  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnCBailey, General Manager at Hilton Boca Raton Suites, responded to this review, 1 February 2013
Thank you for your positive comments. We appreciate your business and feedback.

I'm so pleased you enjoyed the service of our Front Desk and Food and Beverage teams during your stay. I've shared your comments with Louis, Junior, and Luke. Thank you for recognizing them.

We hope to see you again soon.

Sincerely,
John Bailey
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Stuart
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 January 2013

Excellent location, great staff and service. Made to order breakfast every morning, executive reception every night. Just a beautiful place. Four great restaurants all within walking distance, can't wait to stay there again.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christopher R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnCBailey, General Manager at Hilton Boca Raton Suites, responded to this review, 24 January 2013
Thank you for staying with us and for your comments.

I'm so pleased you enjoyed our location, service and amenities.

Hope to see you again soon.

Sincerely,
John Bailey, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Boca Raton Suites

Property: Hilton Boca Raton Suites
Address: 7920 Glades Rd, Boca Raton, FL 33434-4114
Phone Number:
Region: United States > Florida > Boca Raton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Boca Raton
#13 Business Hotel in Boca Raton
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Boca Raton Suites 3.5*
Number of rooms: 199
Official Description (provided by the hotel):
Experience one of the most elegant hotels in Boca Raton for business or pleasure. Situated in a peaceful lakeside complex in Boca Raton, FL, the Hilton Boca Raton Suites hotel puts you in easy reach of some of the area's best shopping, dining, golf and beaches. A complimentary shuttle service makes it easy to get around. The two-room suites at this all-suite hotel give you the flexibility to make the most out of your stay. A private bedroom and separate living area means that there is plenty of space to relax or get some work done.Make use of the high-speed internet access to stay connected, or get some work done in the business center. Three flexible function rooms make this Boca Raton hotel the ideal meeting venue. After a busy day, soak up the warm Florida sunshine with a swim in our outdoor pool or work out in the contemporary fitness center. Unwind with complimentary drinks and snacks at the nightly Cocktail Reception. Start every morning in style with a complimentary cooked-to-order breakfast. •All-suite Boca Raton Florida hotel in tranquil lakeside complex, located in the heart of Boca •Spacious two-room suites with private bedroom and separate living area •Complimentary shuttle service, outdoor heated pool and 24-hour fitness center •Complimentary cooked-to-order breakfast and complimentary nightly Cocktail Reception •High speed internet access, business center and three flexible lakeside meeting rooms ... more   less 
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Also Known As:
Hilton Suites Boca Raton Hotel Boca Raton
Hilton Hotel Boca Raton
Hilton Boca Raton Suites Florida
Boca Raton Hilton

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