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Hilton Boca Raton Suites
Ranked #9 of 27 Hotels in Boca Raton
Certificate of Excellence
Reviewed 19 April 2013

We stayed here in February 2013 following a cruise. We had previously stayed 18 months ago to fill in 2 days, before a cruise. In the intervening time the hotel was noticeably shabbier and the overall service was poorer and, while there is nothing massively wrong with the hotel, I have stayed in better value suites.

All rooms are one bedroom suites with a good quality bed and a lounge with pull-out sofa beds. The general décor is starting to fade and really needs restoration. the standard of cleanliness was average and I have seen much better in this class. There were some minute insects in the bathroom and it was not clear where they were coming from.

Breakfast was average quality plus for this type of hotel and the staff prepare omelettes to order. Service was poor with tables being cleared without thought; our fresh jug of coffee was removed while we were getting our cereal.

Front desk staff were friendly but didn't go that extra mile that you always want and occasionally need.

There are free drinks provided in the bar during happy hour. In this case the range included beers and wines and some cocktails. This was one of the best free bars I have seen but to really benefit you have to be a hard core drinker.

Overall not a really bad hotel but for the price I have seen better.

  • Stayed: February 2013, travelled as a couple
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Thank Leslie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnCBailey, General Manager at Hilton Boca Raton Suites, responded to this reviewResponded 22 April 2013

Thank you for staying with us and for your constructive comments.

We value your business and are always making improvements to the hotel to improve your experience, including a complete remodel of our restaurant, bar, and meeting space this past Fall. We are also finalizing plans to renovate our guest suites in the near future.

I have shared your service comments with our management team for their follow up regarding your concerns.

Thank you for your feedback. I do hope you will give us another opportunity in the future.

Sincerely,
John Bailey, GM

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Reviewed 19 April 2013

I was traveling with family...but this is an ideal hotel for business travelers. The rooms are large suites and can easily accommodate a family of four. The decor is bocalicious (gold tones, pastels, and tile), but not overly gaudy. The ambiance is a mix of snow birds, business pro's and locals.
The pool and gym are well kept. The breakfast is included and is very inviting. We will be back!

  • Stayed: April 2013, travelled with family
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Thank Dslunlimited
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnCBailey, General Manager at Hilton Boca Raton Suites, responded to this reviewResponded 22 April 2013

Thank you for staying with us and for your positive comments.

I'm happy your family enjoyed the comfort of our suites, as well as our recreational ameniites and our complimentary breakfast.

We look forward to seeing you again.

Sincerley,
John Bailey, GM

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Reviewed 16 April 2013

Comfortable and clean beds. A nice view of the lake from the balcony during the evening hours. The complimentary breakfast was amazing. They provided a buffet with eggs, bacon, sausage and home fries. Not to mention a juice bar with various cereal, grits, fruits, bagels and pastries. You could also order from the kitchen anything from pancakes to various styles of eggs. The food all tasted fresh and well prepared. The service was excellent. The pool area was nicely kept and the water was just the right temperature. The weight room was adequate and clean. The staff was friendly and helpful. My only complaint would be the love seat in the suite area. The love seat is outdated, uncomfortable and dingy. There were even some rips in the fabric. Overall the hotel is excellent.

  • Stayed: April 2013, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Constantine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 April 2013

Spent 8 days while on business. The property was very nice; and the room was extremely comfortable (incredibly comfortable bed). However, I appreciated even more the accommodating manner in which the management addressed an administrative concern that arose during our stay. I would highly recommend the property .. as it pays more than mere lip service to customer service.

  • Stayed: April 2013, travelled on business
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Thank eugenep493
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnCBailey, General Manager at Hilton Boca Raton Suites, responded to this reviewResponded 17 April 2013

Thank you for staying with us and for your positive comments.

I appreciate you giving me an opportunity to resolve your concerns. It was my pleasure to assist you.

I hope to see you in the future.

Sincerely,
John Bailey

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Reviewed 10 April 2013

Spent a week and found this hotel very comfortable. The room was starting to show it's age and seemed somewhat outdated, but it was clean and roomy. We had a nice view from the balcony overlooking the pond with the fountains. We didn't care much for the location of the hotel as you are quite a distance from the beaches and restaurants and activities, but it was quiet. The pool was very lovely and very clean and there was a great pathway around the property for a leisurely walk. We did have problems with the doorwall out to the balcony and with the minifrig, but as soon as we notify the front desk, we had a maintenance man up to our room within 15 mintues and he solved both problems quickly. The cook-to-order breakfast was wonderful and the dining area was well organized and the staff was very pleasant and efficient. Every employee that we dealt with went out of their way to assist us and make us feel welcome.

  • Stayed: March 2013, travelled as a couple
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Thank 628KathleenH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2013

Stayed for four days during a family visit. The beach and shops are not far. Great neighborhood, which was clean and friendly with wonderful restaurants. The room was big enough for two adults and two teenagers. The pool was clean and large enough for leisurely swims.The only down fall was an elevator was out of service so our waits were long at times. The breakfast was a great value.

Room Tip: Rooms facing the pond are very nice.
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  • Stayed: April 2013, travelled with family
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Thank Jennifer W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnCBailey, General Manager at Hilton Boca Raton Suites, responded to this reviewResponded 10 April 2013

Thank you for your comments.

I'm very happy you enjoyed our comfortable suites and great complimentary breakfast.

Thanks for staying with us and we hope to see you again.

Sincerely,

John Bailey

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Reviewed 8 April 2013

We stayed here because of a group visit. The hotel is away from things you might like to see (downtown Boca? the beach?) . Front desk clueless about what to do in the area. We had heard about an enormous craft fair in Delray Beach, but no one at the desk had heard of it (it stretched maybe 10 blocks, should not have been a surprise). Worse, the hotel HAD NO LOCAL MAPS for us to orient ourselves.

Room (actually bedroom and living room suite) was ok, Suite arrangement meant that the bedroom was quite tight for maneuvering. We had a balcony, which was a plus.

Free breakfast (not so tasty but fresh made eggs), and a happy hour (that may make this place attractive to the kind of folks I don't necessarily want to room next to).

Ceiling in the bathroom showed signs of recent water damage. You can do better.

  • Stayed: April 2013, travelled with friends
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Thank femaletraveler230
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnCBailey, General Manager at Hilton Boca Raton Suites, responded to this reviewResponded 10 April 2013

Thank you for your comments.

I'm very sorry our staff was not more helpful with area information during your stay. I've shared your comments with our team so we can address your concerns.

I do hope you will give us an another opportunity in the future. Please feel free to contact me in advance and I'd be happy to help you plan your visit to Boca Raton.

Sincerely,

John Bailey

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Boca Raton Suites

Address: 7920 Glades Rd, Boca Raton, FL 33434-4114
Phone Number:
Region: United States > Florida > Boca Raton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Boca Raton
#13 Business Hotel in Boca Raton
Price Range: £123 - £285 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Boca Raton Suites 3.5*
Number of rooms: 199
Official Description (provided by the hotel):
Experience one of the most elegant hotels in Boca Raton for business or pleasure. Situated in a peaceful lakeside complex in Boca Raton, FL, the Hilton Boca Raton Suites hotel puts you in easy reach of some of the area's best shopping, dining, golf and beaches. A complimentary shuttle service makes it easy to get around. The two-room suites at this all-suite hotel give you the flexibility to make the most out of your stay. A private bedroom and separate living area means that there is plenty of space to relax or get some work done.Make use of the high-speed internet access to stay connected, or get some work done in the business center. Three flexible function rooms make this Boca Raton hotel the ideal meeting venue. After a busy day, soak up the warm Florida sunshine with a swim in our outdoor pool or work out in the contemporary fitness center. Unwind with complimentary drinks and snacks at the nightly Cocktail Reception. Start every morning in style with a complimentary cooked-to-order breakfast. •All-suite Boca Raton Florida hotel in tranquil lakeside complex, located in the heart of Boca •Spacious two-room suites with private bedroom and separate living area •Complimentary shuttle service, outdoor heated pool and 24-hour fitness center •Complimentary cooked-to-order breakfast and complimentary nightly Cocktail Reception •High speed internet access, business center and three flexible lakeside meeting rooms ... more   less 
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Also Known As:
Hilton Suites Boca Raton Hotel Boca Raton
Hilton Hotel Boca Raton
Hilton Boca Raton Suites Florida
Boca Raton Hilton

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