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“Older Property, but if you get a GOOD deal may be worth it”

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Hilton Boca Raton Suites
Ranked #10 of 27 Hotels in Boca Raton
Certificate of Excellence
Reviewed 9 July 2014

Took the Family up to Boca for one night on 4th of July. I didn't want to break the bank and since I am Hilton Diamond member I snagged a good $99/nt deal here. This is NOT a regular Hilton. It used to be a Embassy Suites type property that is now branded differently. Everything operates and it designed just like the Embassy Brand. It is located in a commercial industrial park in front of a lake/big pond. Let's get down to the nuts and bolts of this place: Positives First: Spacious room {in the Embassy suites style} , Very Good breakfast buffet and made to order omelettes and pancakes {Again just like Embassy Suites} Customer service and check in was friendly and efficient. 2 hr late afternoon happy hour w/free wine and cocktails {Again like Embassy Suites}. So budget wise you are getting a nice bang for your room rate buck. Negatives: Older/Old property. Old properties in South Florida tend not to do well over time. Mold/Mildew and an overall mustiness permeates throughout the property and rooms. The proximity to the Lake/Pond also has contributed to this. You need to blast your room A/C to keep this at bay. Rust is also found in places where it should have been renovated and replaced {doors, hallways and elevator landings} You can't just cover old in Florida you have to renovate/replace it and this property has done neither as of my stay. Again you get a great value with the add ons {breakfast and happy hr} but temper that with the negatives and decide accordingly.

  • Stayed: July 2014, travelled with family
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Thank SOBE1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 9 July 2014

We stayed here for our friends wedding party. We had over 15 people staying throughout different rooms. Everyone had a great time. The bar was amazing. When they say free drinks from around 5-7:30, they mean it. We had a ton of drinks among all of us every night. We even came back to the bar after the wedding and had a blast. We swam in the pool and hot tub a bunch, and those were really nice. The breakfast was also very good, the omelette line was always very long, but thats because they were really good. Never left hungry after breakfast. Only bad part was they were modernizing one of the elevators, so it took a while to get up and down floors. It was not a negative because they are trying to keep everything nice. We got a special rate, so this was well worth the price. The lobby was very elegant looking, but the hallways on each floor were kind of outdated, and 80s-90s looking. If they updated the carpet and walls there would be nothing for me to mention in a negative light. Would recommend to anyone! Especially families. Saw many kids running around, and they were all having a blast.

  • Stayed: July 2014, travelled with friends
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Review collected in partnership with Hilton Hotels & Resorts
Thank Taylor M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2014

We checked into this Hilton after a disastrous night at the Doubletree west Palm Beach Airport.
The rate was excellent and included breakfast. The staff was extremely helpful as we arrived before noon and our room was ready. The only negative, and it is only temporary, is that the hotel is renovating the elevators, so there is only one of the two operating.
I believe that this property was an Embassy Suites previously as the breakfast was first class.
The room was indeed a suite with a separate bedroom, two flat screen TV's, a fridge, a microwave and a safe.
All in all an excellent stay.

  • Stayed: June 2014, travelled as a couple
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2  Thank Stuart E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014

The A/C didn't work in my room: I couldn't get the room warmer and the result from Maintenance's visit was the A/C no longer worked at all. After 24 hours in south Florida in June, your room gets pretty warm. Our new room was great: the A/C worked, it had a luggage rack, a robe, a nicer bathroom and no noisy dehumidifier. I accept that A/C's break. I don't accept that they can't get fixed. I don't understand how 2 rooms in the same hotel can be outfitted completely differently. Staff in this hotel is really unfriendly. No apologies offered for my trouble with a bad room and the need to change rooms. No follow-up call after maintenance visited to see if problem was corrected. No follow-up call after switching rooms to see if I was now satisfied. Breakfast area staff is also unfriendly (except for the omelet station staff who are very nice and make a fantastic omelet). I stay at a lot of hotels for business and pleasure. This one really stands out as having poor service. On the plus side, the bed is nice, room is clean (although carpet and sofas could stand replacement soon), towels new and thick. I wouldn't rule out staying here again if the price was right. But I would definitely be more proactive about requesting a new room if there was a problem and I wouldn't expect staff to smile.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Scot P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnCBailey, General Manager at Hilton Boca Raton Suites, responded to this reviewResponded 3 July 2014

We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.

I'm glad we have already been able to discuss and resolve this for you off-line.

Thank you again for your feedback and we hope you will consider staying with us again

Sincerely,

John Bailey
General Manager
Hilton Suites Boca Raton

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Reviewed 27 June 2014

This is a very nice place to stay, the rooms are a good size, love having two TV's. Having a Balcony is a big plus for my husband and I!!!, also great to have very good breakfast on the property. And last but not least and a great location.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Gwendolyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnCBailey, General Manager at Hilton Boca Raton Suites, responded to this reviewResponded 30 June 2014

Thank you for staying with us and for your comments.

I’m very pleased you enjoyed our convenient location, comfortable suites, and quality of our complimentary breakfast.

We hope to see you again.

Sincerely,
John Bailey
General Manager

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Reviewed 24 June 2014

My husband and I were pleasantly surprised by the value and facilities of the Boca Raton Hilton. It's very convenient to major highways, restaurants, and the Town Center of Boca. The staff was most accommodating and gracious. We will stay at this hotel again while we are visiting relatives in the area.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
2  Thank laurenw30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnCBailey, General Manager at Hilton Boca Raton Suites, responded to this reviewResponded 30 June 2014

Thank you for taking a moment to share your experience. I am pleased to hear you found the amenities, service, and location to your liking. We look forward to welcoming you back to our hotel in the future.

Sincerely,

John Bailey
General Manager

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Reviewed 17 June 2014

We have stayed here many times when we visit Boca. The main reason is because they are pet friendly. Well at least that was our original reason for choosing this hotel. The rooms are always very clean, the staff friendly and they have the best breakfast buffet. They have a chef that will make you just about anything you want. It's a great location too. Close to everywhere we need to go. It's far enough off the road so you don't hear any traffic. We will continue to stay here when we travel to Boca.

  • Stayed: May 2014, travelled with friends
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2  Thank rudy1qh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnCBailey, General Manager at Hilton Boca Raton Suites, responded to this reviewResponded 30 June 2014

Thank you for staying with us and for your positive comments about your experience.

I’m very pleased you enjoyed our pet-friendly hotel, personal service, comfortable suites, and the quality of our complimentary breakfast.

We hope to see you again.

Sincerely,
John Bailey
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Boca Raton Suites

Address: 7920 Glades Rd, Boca Raton, FL 33434-4114
Phone Number:
Region: United States > Florida > Boca Raton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Boca Raton
#13 Business Hotel in Boca Raton
Price Range: £100 - £212 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Boca Raton Suites 3.5*
Number of rooms: 199
Official Description (provided by the hotel):
Experience one of the most elegant hotels in Boca Raton for business or pleasure. Situated in a peaceful lakeside complex in Boca Raton, FL, the Hilton Boca Raton Suites hotel puts you in easy reach of some of the area's best shopping, dining, golf and beaches. A complimentary shuttle service makes it easy to get around. The two-room suites at this all-suite hotel give you the flexibility to make the most out of your stay. A private bedroom and separate living area means that there is plenty of space to relax or get some work done.Make use of the high-speed internet access to stay connected, or get some work done in the business center. Three flexible function rooms make this Boca Raton hotel the ideal meeting venue. After a busy day, soak up the warm Florida sunshine with a swim in our outdoor pool or work out in the contemporary fitness center. Unwind with complimentary drinks and snacks at the nightly Cocktail Reception. Start every morning in style with a complimentary cooked-to-order breakfast. •All-suite Boca Raton Florida hotel in tranquil lakeside complex, located in the heart of Boca •Spacious two-room suites with private bedroom and separate living area •Complimentary shuttle service, outdoor heated pool and 24-hour fitness center •Complimentary cooked-to-order breakfast and complimentary nightly Cocktail Reception •High speed internet access, business center and three flexible lakeside meeting rooms ... more   less 
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Also Known As:
Hilton Suites Boca Raton Hotel Boca Raton
Hilton Hotel Boca Raton
Hilton Boca Raton Suites Florida
Boca Raton Hilton

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