I heard the hotel was recently renovated so I thought I would try it. The lobby is very nice and the staff responsive. It was impossible to get a good night's sleep. The bed was uncomfortable. The air conditioning unit was loud. We could hear everything in the other rooms-toilets flushing, water running, even a mere sneeze. The housekeeping staff were loud in the morning and, even though I had a late checkout, they knocked on my door 3 times and once came into the room! The room was "renovated" but the toilet was old and dingy and very loud when flushed. The pillow cases had black marks on them and the windows were not sealed properly so you could hear lots of traffic noise. The cost of a movie was almost $20.00 which I purchased because my daughter really wanted to see it.
Upon my arrival, I received an email from their general manager indicating that my complete satisfaction a priority and to let him know if I needed anything during my stay. The email even offered a cell phone number. I responded to the email with the same comments included here and received a very short received a short "thanks for your feedback" response. I certainly will not be returning to this hotel.
- Official Description (provided by the hotel):
- Discover Renaissance Boca Raton Hotel, a resort style, boutique Marriott hotel in Boca Raton, Florida's energetic heart. Steps away from Boca Town Center Mall, home to high end anchor stores and Apple. Host hotel for the 2011 Allianz Life Golf Tournament. Just a few miles from the white sandy beaches of Boca Raton, home of the International USTA Tennis Championships. Local attractions include the Morikami Japanese Gardens, Gumbo Limbo Park & Nature Center. Boca Raton is a mecca for higher education, including Florida Atlantic University (FAU), Lynn University, St. Andrews and Pine Crest Preparatory schools as well as corporate business headquarters such as Tyco, Office Depot, Oce, Jarden, GEO Group. Our Spanish Mediterranean style design and waterfall, resort style pool and tiki bar create a true South Florida experience. This Boca Raton hotel's 15,000 sq ft of flexible indoor and outdoor venue space is perfect for meetings, conferences, weddings and other events. ... more less
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- Also Known As:
- Renaissance Boca Raton Hotel Florida
- Boca Raton Renaissance