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“One really short stay was all we could take” 1 of 5 bubbles
Review of Embassy Suites by Hilton Boca Raton

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Embassy Suites by Hilton Boca Raton
Ranked #11 of 27 Hotels in Boca Raton
Fort Lauderdale, Florida, United States
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“One really short stay was all we could take”
1 of 5 bubbles Reviewed 12 June 2014

We stayed with family just for one night but found a lot of things to be on a level you would expect from a run down low-budget hotel.

Summary:

PROS:
• Good location right next to I-95
• Comfortable beds

CONS:
• Dirty Carpet
• Poor hotel management
• Breakfast area overrun with gnats
• Bathrooms in desperate need of renovation


We knew ahead of time that there was some construction going on in the hotel, but the problems we experienced had nothing to do with that.

The carpet throughout the hotel including inside our room on the third floor showed dirt, so much so that the elevators were musty smelling.

When we arrived at about 10pm, there was a pile of towels covered with vomit that was sitting outside a room right outside the elevator on the third floor. It was still sitting there at 8 am the next morning when we were leaving.

We stopped in for the complimentary breakfast in the morning, and spent the duration of the meal fanning bugs away from our food. This was an indoor area right by where the food is prepared and the fresh fruit and other foods are sitting there open. When my son found a long hair in his eggs, we decided it was more than we could bear and left without finishing our food.

You would think a hotel in Boca Raton, near I-95 with access to tons of shopping would be a great stay, and you would be wrong.

I have stayed in a probably 10 Embassy Suites over the years because they are usually a great stay. This is one we will not be returning to.

Room Tip: I am told that there are renovated rooms, I would insist on being placed in one of them.
See more room tips
  • Stayed April 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Dean C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlCris, General Manager at Embassy Suites by Hilton Boca Raton, responded to this review, 16 July 2014
Please accept our apologies for the service you received during your most recent stay. Even though we were going under an intensive renovation, we could have done better with the service we provided. All of your comments have been shared and reviewed with our team, and believe me, we have made great strides in just the past few weeks with re-training and the use oof our newly refreshed hotel. Please giove us another opportunity to show you what we can do. I would be pleaased to handle your reservation arrangements personally, and I'm sure your next visit will be a memorable on for all the right reasons!

Sincerely,

Alan Cristantiello
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,103 reviews from our community

Traveller rating
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    328
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (163)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
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English first
Brockport, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 12 June 2014

When checking in the girl Imorn was so rude that I felt like she did not want to be working there. My room smelled like mold so I called down at 2pm only for no one to answer. I went to the desk and spoke to a tall gentleman and asked for a manager. He told me that he quit without notice two weeks ago. No wonder. The breakfast was cold eggs and runny but the bacon was good. Thankfully it was only one night. Never Again.

  • Stayed June 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Loni S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlCris, General Manager at Embassy Suites by Hilton Boca Raton, responded to this review, 24 June 2014
Please accept my sincere apologies for the disappointing stay you had with us. I have reviewed your comments with my team, and we most certainly could have done better, and will do so in the future. As we near the end of our ongoing renovations, we are thrilled with the beautiful product we now have, and also our team is "out in front" making sure our service is second to none. I hope you will give us an opportuinity to "Make it Right" next time, if and when you travel back to the area. Please call on me, so I can make your reservations arrangements personally.

Respectfully,

Alan Cristantiello
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brooklyn, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 11 June 2014

Very nice hotel. Bad timing because major construction was being done on the first floor. Free breakfast was good Free drinks were also good however the quality of the free food with the drinks was below average.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
2 Thank Vincent R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlCris, General Manager at Embassy Suites by Hilton Boca Raton, responded to this review, 6 October 2014
Dear Vincent,

Thank you so much for your kind comments regarding your most recent stay. We've completed our renovation, and it looks even better than when you were here.

Please come back, we'd love to have you stay with us again!

My best,

Alan Cristantiello
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Louis, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 10 June 2014

The hotel staff are all very very friendly and accommodating. With staying at this hotel on business every week for 3 months, you really get to know them! The happy hour every evening is nice and the complimentary breakfast every morning is a nice amenity as well.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
2 Thank Brittany H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlCris, General Manager at Embassy Suites by Hilton Boca Raton, responded to this review, 6 October 2014
Dear Brittany,

Thank you so much for your kind comments regarding your most recent stay, and for staying with us as a "regular" member of our extended family. So as you might see, we've completed our renovation, and I hope you like it.

Please keep coming back, we really enjoy having you stay with us!

My best,

Alan Cristantiello
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Congers, ny, United States
1 review
2 of 5 bubbles Reviewed 8 June 2014

Dont stay here unless construction is done. No air in hotel except in grooms. Terrible appearance. Loud construction. The sunday breakfast was filled with hammers and power tools. There isn't a bar to grab a drink when we went at 11pm. Would not stay here again

  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Kevin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlCris, General Manager at Embassy Suites by Hilton Boca Raton, responded to this review, 30 September 2014
Dear Kevin,

Please come back! Our renovation is finished and the hotel is peaceful, quiet, relaxing and a joy to be in. Best of all our new 53rd Street Grille and Bar is open and it looks and feels outstanding. The food and drinks are great too!

Please give us another opportunity.

My best,

Alan Cristantiello
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jamaica Hills, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 30 May 2014

The hotel was nice, overall, clean rooms, pleasant staff, good location, close to highways, malls and restaurants. They were renovating the Atrium area, so there was some noise, but not much, as it was Memorial Day weekend. Complimentary breakfast items had no flavor, eggs were dry and overcooked, juices were watered down. Evening reception beverages were also watered down. There was an incident, which was partially taken care of by hotel staff, and am awaiting the rest of the resolution now, so cannot comment on details.

  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Tanya T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlCris, General Manager at Embassy Suites by Hilton Boca Raton, responded to this review, 30 September 2014
Dear Tanya,

Thanks again for your comments on Trip Advisor, I hope we were able to Make It Right for you.

All of the renovation work is complete, and with our new restaurant, 53rd Street Grille and Bar, we have a great place to meet and relax.

Please come back we'd love to have you stay with us again.

My best,

Alan Cristantiello
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 29 May 2014

The staff is outstanding at this facility and the hotel itself is lovely, comfortable, and modern. Great freeway access, above average complementary breakfast and evening reception. I will stay here again.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Marica L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlCris, General Manager at Embassy Suites by Hilton Boca Raton, responded to this review, 6 October 2014
Dear Marica,

Thank you so much for your kind comments regarding your most recent stay. By the way, we've completed our renovation, and it looks even better than when you were here.

Please come back, we'd love to have you stay with us again!

My best,

Alan Cristantiello
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Boca Raton

Property: Embassy Suites by Hilton Boca Raton
Address: 661 NW 53rd Street, Boca Raton, FL 33487
Phone Number:
Region: United States > Florida > Boca Raton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Romantic Hotel in Boca Raton
#9 Business Hotel in Boca Raton
#12 Family Hotel in Boca Raton
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Boca Raton 3.5*
Number of rooms: 263
Official Description (provided by the hotel):
Embassy Suites Boca Raton is located in the heart of Boca Raton. Easy access to all major Boca Raton attractions including the upscale Town Center Mall, Boca Raton Museum of Art, Mizner Park Shopping and Dining, Boomers Family Fun complex, Morikami Japanese Gardens, Trendy Atlantic Avenue, and of course, those beautiful beaches. Also close by you will find Florida Atlantic University, and Lynn University. Complimentary Full cooked-to-order breakfast each morning and nightly managers reception. ... more   less 
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Also Known As:
Embassy Suites Boca Raton
Boca Raton Embassy Suites
Embassy Suites By Hilton Boca Raton Florida

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