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“Customer Service At It's Finest”

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Homewood Suites by Hilton - Bonita Springs
Ranked #6 of 15 Hotels in Bonita Springs
GreenLeadersBronze level
long island,n.y.
Level 4 Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Customer Service At It's Finest”
Reviewed 2 October 2011

My husband & I felt at home & welcome at this hotel. The staff was so plesant & helpful. They really did want to make our stay the best it could be (very rare these days!). The entire staff was great- from the food service people (by the way, the food was delicious!), to the front desk people (especially Vicky).Even the housekeepers were smiling and never failed to say hello when they saw us. If we should ever return to Florida (highly unlikely- being from Long Island we found it to be "Long Island with palm trees & plenty of heat!"), we would absoluetly return to the Homewood Suites.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank welovene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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917 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (101)
Date | Rating
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English first
Trinity, Alabama
Level 5 Contributor
82 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 4 September 2011

We stayed at Homewood Suites for 12 days. From the manager, Kimberlee, to the front desk staff, Carol, Ciro, Vicky, to the food staff, Shawn, Teresa, Maria, down to the housekeeping staff, these are undoubtedly the best employees in the world. We actually felt part of a family while there. We have NEVER experienced an entire staff who all enjoyed their jobs and went out of their way to make sure you enjoyed your stay while there. And their breakfasts and light dinners were yummy. We saved tons of money being able to have two meals a day at Homewood Suites. In fact, coming home from our vacation and having to stay at a place other than Homewood Suites, my husband and I said to each other "Well, we're not at Homewood Suites anymore, are we?" We recommend this place 1000% and know you will not regret it.

Room Tip: We had a king studio suite and never felt crowded. Very beautifully decorated.
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  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank FoxeyLemon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Florida
Level 4 Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 4 August 2011

bkfst and a real hot dinner included in the price
convenient location, yet quiet
highly recommend, for business or pleasure
full kitchen in room can be great for family vacations

  • Stayed August 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank globalwanderer60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clearwater, Florida
Level 1 Contributor
3 reviews
Reviewed 2 August 2011

Our trip had been misbooked by a third party, so when I arrived to check in, the booking wasn't right. We had a baby, a teenager and my sister and I, so we needed all the beds we had originally booked. The manager, Kim, got us sorted out and in a great room. I had never stayed at Homewood Suites, but if all the properties are as nice and as well-run as this one, I'll be recommending and staying there again. Another plus -- where else can you get both breakfast and a light evening meal included in price of the room?

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank mzkittyfla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InnatTheSpringsGM, Manager at Homewood Suites by Hilton - Bonita Springs, responded to this review, 3 August 2011
Thank you so much for taking the time to write such a nice review. I'm glad that we were able to work everything out and that you enjoyed your stay with us. We hope to see you again soon!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
florida
Level 4 Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 August 2011

We recently stayed at this hotel for five nights. We chose this location as it is in a quiet
area,yet close to all tourist sites. The staff are all friendly,especially the folks that prepare
breakfasts and the Mon-Thurs evening reception meals. They do an excellent job for everyone.This hotel is a very good value and provides extra amenities that add to the overall enjoyment while visitng this area. We would return.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank redfishFlorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parkland, Florida
1 review
Reviewed 24 July 2011

This was a great little find hands down. It was clean, spacious, and the people were amazing.

Room Tip: spring for the 1 bedroom, Suite is small for family
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  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Traveling_guru59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kissimmee
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 22 July 2011

This was a quick getaway for our family of 4. We have 2yr old and a 4 yr old. When we arrived into our room, I noticed some mildew spots near the a/c vent. We called the front desk and within minutes, the manager came up and inspected it and apologized and proceeded to have us moved. She took the time to go with my husband to inspect the next room to make sure it met our standards before we were moved. I was very impressed by this type of treatment.

On that evening, there was a light dinner being served. I didn't expect much but I was pleasantly surprised by the quality of the meal. There was roast chicken, home-style macaroni and cheese, mixed greens salad, dinner rolls, and a fruit parfait for dessert. There was no need for us to leave the hotel to go to a restaurant that evening. The breakfast buffet is also very nicely laid out and there are different items to choose from daily. The coffee is excellent too!

The rooms are nicely furnished with modern decor. I was a bit disappointed with the size of the kitchen. I expected it to be larger but it worked for our 3 night stay.
Overall we had an excellent stay. The staff and the level of service received exceeded our expectations. We would love to visit the Naples/Bonita Springs area again as there is so much to do that we didn't get to do on this visit and this hotel is where we would stay again especially that pets are not allowed here.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Coast2CoastTrvlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton - Bonita Springs

Property: Homewood Suites by Hilton - Bonita Springs
Address: 8901 Highland Woods Blvd, Bonita Springs, FL 34135-2427 (Formerly The Inn at The Springs)
Phone Number:
Region: United States > Florida > Southwest Gulf Coast > Bonita Springs
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Bonita Springs
#4 Green Hotel in Bonita Springs
#7 Family Hotel in Bonita Springs
Price Range (Based on Average Rates): £
Hotel Class:3 star — Homewood Suites by Hilton - Bonita Springs 3*
Number of rooms: 106
Reservation Options:
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Also Known As:
Homewood Suites By Hilton - Bonita Springs Hotel Bonita Springs
Hotel At The Springs
At The Springs Bonita
Hotel Bonita Springs
Homewood Suites By Hilton - Bonita Springs Florida

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