Having called the desk to report a non-functional air conditioner I was told that it would be addressed. My wife and I had to leave the hotel for a time, and left a "do not disturb" placard on the door.
We returned to find the manager and a maintenance person in the room with air conditioner parts all over the floor, their having disregarded the privacy sign and entering anyway. I can think that if either my wife or I were in the shower we wouldn't have heard a knock on the door, and could have walked into a very embarrassing situation.
We reported the violation of privacy request to the corporate office, who contacted the manager of that location. The manager had responded that she felt it was OK to enter the room since she "thought" we wanted the AC fixed. I disagree. A privacy request must absolutely be honored in a hotel. We then contacted corporate again. We were told that they would be in contact with us within 72 hours. Two weeks and an email later we've not heard a word.
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- Also Known As:
- Homewood Suites By Hilton - Bonita Springs Hotel Bonita Springs
- Hotel At The Springs
- At The Springs Bonita
- Hotel Bonita Springs
- Homewood Suites By Hilton - Bonita Springs Florida