I usually choose Best Western hotels for their decent pricing & convenient locations. So when I decided to stay at this Bonita Springs Best Western for a getaway to enjoy the last days of summer with my daughters before they begin school, I thought it would be a good experience as always. First, rooms are painted a gloomy blue. It's like you're in prison, very depressing. Even though there is no smoking, rooms wreak like cigarettes. My daughters complained of the smell the moment they walked in. After the second night, I woke up to a sting on my arm, I immediately checked the bed and spotted a bed bug. I killed it leaving a stain on the bed skirt and saved the bug on a tissue. I pulled the mattress over to check for more bed bugs and noticed behind the beds there was white powder sprinkled on the rug under the head board. Anyone who has seen the news the past few months knows this is a HUGE sign bed bugs were here before and they tried to take care of the situation. I called the manager, VINNIE PATEL, who was quick to dismiss I got bit by a bed bug and told me to prove it. Lucky, I saved the bed bud on a tissue and showed him. Even after feeling so stupid he then tried to say it wasn't a bed bug. He pretty much told me if I was dissatisfied, I should leave. REALLY??? That's the answer I got. This manager needs a course of customer service. Instead of being apologetic, he tried to make me feel as though I didn't know what a bed bug was and I didn't know what I was talking about. Long story short....DON'T STAY HERE. Pool was equally disgusting, pool chair pillows have mold and are so dirty I can't believe they would still keep them. They have a hot tub you can't even use because the water is ankle deep and it's cold! Also, be aware if you have a room that faces the pool, you'll probably be awaken by all the trucks that stop at the gas station right next to the hotel, nonstop flow of trucks all day all night. The only nice thing I have to say is that both Vicky and Amber were professional and very helpful. One of those girls should be the manager and put Vinnie to clean the very rooms that have bed bugs so he can learn what a bed bug looks like! Totally disappointed but I won't let this Best Western ruin the other great ones I've stayed in.
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- Also Known As:
- Best Western Bonita Springs Hotel Bonita Springs
- Best Western Bonita Springs Hotel And Suites
- Bonita Springs Best Western
- Days Inn & Suites Bonita Springs North Naples Florida