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“Do not stay here”

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The Inn At Boynton Beach
Ranked #10 of 14 Hotels in Boynton Beach
Denville, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Do not stay here”
Reviewed 12 February 2014

We booked this hotel for an emergency family event. It was conveniently located for our purpose,however the rooms were not well kept. The desk staff was helpful but the cleaning staff was not very efficient. The bathroom was not cleaned even though they left new towels. Towels were very small so I needed to go to the front desk each evening for additional towels. One of the 2 elevators stopped working and was not put back into service the 4 days we were there. The hotel was under construction but we did not see anyone working but there was construction materials all around the building. I would not recommend staying here unless you have an emergency and the location is convenient.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mary Ellen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven J, Guest Relations Manager at The Inn At Boynton Beach, responded to this review, 14 February 2014
Thank you for your feedback and we appreciate your stay with us. We apologize for the inconvenience faced during your stay. We have finished cleaning the backside of the hotel where the construction materials were being kept and housekeeping has been addressed. We strive for excellence in cleanliness and friendliness and we hope to earn your business in the future.
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327 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (80)
Date | Rating
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English first
Level 5 Contributor
63 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 1 February 2014

Well our stay started when we arrived at 10pm on a Friday night after a 5 hour drive. We show up only to be told they overbooked and so nicely moved our reservation for 1 night to the super 8 down the road. We were not pleased but didn't really have a choice so we go to the super 8 only to quickly leave for fear of our lives(drug dealers, prostitutes, bars on the windows) we did not feel safe at all!! I can't believe the hotel thought it would be acceptable to send us to a shady scary motel in its place. They didn't call to give us a heads up or anything. What would we have done if we weren't going to visit family? This is peak season so the hotels are booked and expensive. Luckily we were able to sleep on my grandmothers couch for the night. We were told our room would be good for Saturday night so we went back Saturday afternoon and wanted to speak to a manager but apparently he doesn't work until Monday so we can't do anything about it. THey offered us a discount for the night but it isnt enough or what we've been through!! The hotel isn't impressive and the staff doesn't seem very apologetic for booting us out for the night. We had booked our reservation in advance but I guess that doesn't mean anything. On top of that I think the price is wayyy too high for what it is.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rachaelllyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven J, Guest Relations Manager at The Inn At Boynton Beach, responded to this review, 3 February 2014
Thank you for your feedback on your experience and we definitely apologize for having to move you for the first night. We have worked with out neighboring hotels and we apologize that your experience at the Super 8 was not to your satisfaction. We strive to provide excellent service and I will ensure the front desk continues to strive for perfection. We hope to earn your business again in the future.
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Travellers are raving about these Boynton Beach hotels

Illinois
Level 5 Contributor
69 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 31 January 2014

Stayed here for six nights. Our room was decent. Wife had to get cleaning supplies from housekeeping so she could clean the bathroom. They had one small ice machine (250 lb) for entire hotel, it was empty half the time we got ice, they did have ice in the office, but we had to ask for it. Location was good, pretty close to beaches.Walls were pretty thin, we could easily hear the people in room next to us. Breakfast was OK had eggs, sausage or bacon, cereal, donuts, various other items. Breakfast zombie came out every 15 minutes or so to check and refill items then disappeared in back room, did not wipe counters or tables during service. Breakfast ends at 9 am precisely and they close and lock the doors, so if your late you wont get any breakfast. They did have quite a few maintenance issues, but they are in the process of doing renovations, so be patient until work is completed.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelingmanIllinois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven J, Guest Relations Manager at The Inn At Boynton Beach, responded to this review, 3 February 2014
Thank you for your feedback and we appreciate your stay at our hotel. We apologize for the experience and will definitely address your concerns. We strive to provide great service and a clean room for a reasonable price. We hope to earn your business in the future.
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New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 January 2014

There were several of us staying at this hotel for a family event. Out of the 5 rooms only one was even passable. We actually prepaid to stay an extra 2 days, but left asap. The hotel is more then tired. This is not evident from the lobby, but once you enter into the building with the guest rooms, it goes downhill fast. The room smells musty, one group had to change rooms because the floor was wet. I walked form the bathroom to the bed and had to go back and wash off my feet because they were sticky. Another person in a room that had water damage apparent on the walls and the smell was unbearable said that if they didn't meet us in the lobby in the morning, we should call 911 because they were overcome by the toxicity of the smell. One of the three days I was there, I ended up in the elevator with maintenance. He asked to follow me to my room so he can address the smell. I was so excited to have it addressed. when we got the the room he had me smell a container of carpet powder and said it would make the room smell orangey. He then began to sprinkle the powder on the carpet and said "there you go" and left. I know the price of the room looks reasonable, but its not worth the discomfort of the smell, dirt and carpet fresh....truly gross!

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 2014Traveler2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven J, Guest Relations Manager at The Inn At Boynton Beach, responded to this review, 30 January 2014
Thank you for your feedback and you stay at our property. I definitely do apologize for the inconvenience and the experience you had during your stay. We are aware of these opportunities in out hotel and we are working towards resolving them as we speak. The hotel does have some age on it and we are focused on updating and upgrading the facility. We hope to earn your stay again in the future and definitely would like to offer a discount. Thank you for sharing.
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Palm Coast, Florida
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 20 January 2014

My husband and I had to go out of town for a last minute business trip and we were booked to stay here. I think this place is good stuff! The rooms were clean, the bathroom is HUGE! They provided a generous amount of towels and rags. Coffee maker in the room, also came with tea which is a nice touch. Microwave and fridge in room were very clean. Table with 2 chairs, nice dresser. Beds were sooooo comfy and clean as well, nice fluffy sheets! Room was overall nice and clean for a couple nights, I would come back and stay again. Breakfast was great, nice variety. Oh, also my husband was the one working and I was just along for the ride and I needed to stay later past check out and they let me no problem, great staff!! Only minutes from the water and cool places to eat and shop. My only complaint was the TV was fuzzy (just think the cables needed to be adjusted). And the air conditioner was dusty, other than that a good place!

Room Tip: We got the room with the double beds and they were really nice, it was nice to be able to stretch ou...
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jordan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven J, Guest Relations Manager at The Inn At Boynton Beach, responded to this review, 21 January 2014
Thank you for your stay and we appreciate the feedback! We definitely strive provide a great experience at a reasonable price. WE hope to see you in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 5 Contributor
70 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 12 January 2014

We unexpectedly had to be in the area for one night and needed a place close to the airport and a medical facility. We were advised that The Inn fit the geographical requirements and
tripadvisor explained what we could expect. It was exactly as described. It is a place in need of a full renovation, but it does try. We arrived after 7 pm and left at 10am. People were friendly and breakfast very generous. While I would not choose to stay here again, it fit our needs this time.

Room Tip: No bar or restaurant on premises. You can order fast food for delivery to room. No amenities in ro...
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joseph S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven J, Guest Relations Manager at The Inn At Boynton Beach, responded to this review, 13 January 2014
Thank you for your positive feedback and we are focused on upgrading and updating the property. We are committed in providing an establishment that will continue to offer a great stay at a great price.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego
1 review
Reviewed 11 January 2014

Booked the hotel off of the internet. Looked ok but when I got here it was in a dodgy area and the rooms are gross. The carpet and bathroom floor are sticky. Don't come here!!!!!!! It is foar away from any thing and the other patrols look like drug dealers. I learned my lesson and got a more expensive room in Delray Beach. Additionaly nothing is within walking distance.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Guillermo-sd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven J, Guest Relations Manager at The Inn At Boynton Beach, responded to this review, 13 January 2014
Thank you for your feedback on your experience. We do apologize on the impression that our guests give and not being close to anything. We strive to provide a clean room at a releasable price. We continue to update and upgrade the property and hope you can try us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Inn At Boynton Beach

Property: The Inn At Boynton Beach
Address: 480 W Boynton Beach Blvd, Boynton Beach, FL 33435-4027 (Formerly Holiday Inn Express)
Region: United States > Florida > Boynton Beach
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 14 Hotels in Boynton Beach
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — The Inn At Boynton Beach 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Whether on vacation or business you ll find the Inn At Boynton Beach South Palm Beach County offers the best of both worlds. Combining comfortable and affordable lodging with a great location , conveniently located off Interstate I-95, scuba dive boats less then 1 mile away, just minutes from Palm Beach shopping along Worth Avenue or City Place, Delray Beach cruises are a short drive and over 20 of Florida s pristine golf courses within 5 miles. While staying at our hotel, you can spend a day deep sea or drift fishing, scuba diving or just enjoying the ocean beaches at Boynton Beach s Ocean Front Park or nearby Delray Beach and West Palm Beach . Our hotel is just 15 minutes from Palm Beach International Airport and 30 minutes from Fort Lauderdale International Airport. The West Palm Beach Convention Center is 20 minutes away. Start your day with a unique breakfast experience at our Breakfast Bar served every morning featuring the world's best tasting cinnamon roll. We offer free local phone calls, 24 hour fitness center and complimentary high speed internet access. End your day with our complimentary Manager's Reception every Monday through Saturday. Come visit Boynton Beach, FL soon, check out all we have to offer at The Inn At Boynton Beach. ... more   less 
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Also Known As:
Holiday Inn Express Hotel Boynton Beach
Holiday Inn Boynton Beach
Boynton Beach Holiday Inn
Holiday Inn Express Boynton Beach
The Inn At Boynton Beach Florida

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