This stay was so awful I don't know where to start. We checked in on 12/26 - or should I say, tried to check in. I went up to the desk labelled "Registration" and rather than being welcomed or greeted in ANY way, the clerk immediately started questioning me as to whether I was scheduled for something. She kept asking me questions, and I finally told her I had just walked in the door 30 seconds ago and I had no idea what she was talking about. She sighed and pointed across the lobby and told me I would have to go to the tour desk first and then come back with my "paperwork". OK. Walked over to the tour desk and again instead of being greeted in any way, I was again inundated with questions. Again, I told her I had just walked in and was told to come to this desk. She literally shoved the paperwork at me and told me to start filling it out. After jumping through all their hoops I was then told to go back to the registration desk! I think you are getting the idea. Not a good first impression.
We were finally given the room keys and found ourselves in a stark white hallway where they exchange towels and collect garbage. Not where I would put a guest. The room itself: There was one king bed, one very uncomfortable sofa sleeper, one chair, a small kitchen area in the hallway, some closets, and the bathroom. The bed was so high I had to climb into it. The sofa sleeper was awful. Adjacent to the bed was a "window" - and I use that term loosely - that was just large glass blocks. The hallway is illuminated all night, and the curtains don't move! So all we had to block out the light was blinds which didn't help much. Again, not a good impression. If I wanted to impress a guest that I would be trying to sell something to, I would put them in a nice room. Even my teenage son said this place felt like prison.
We went to the guest services desk at the top of the escalator, to inquire about surfing lessons for the next day, and a young girl was sitting at the desk chatting on a personal phone call. She didn't even acknowledge our presence. Went back 30 minutes later, she was still on the phone and again didn't even look up.
We went out to the pool area. The large pool was fine. We went over to the Lazy River and was told it closed at 5 pm! Huh? Why? There is also a hot tub.
We went to their grill restaurant for supper. My son had crab cakes, which he said were OK (about $10 for two cakes). I had a blackened chicken wrap, and my son had a hamburger. The food was acceptable - nothing more. Our server was also the bartender, so despite the restaurant not being busy, we didn't get much of her attention.
The next day we went to the tour desk at 8:50 am for the "presentation". About 9:05 a middle aged man named "Cliff" came out. OMG - can you say "used car salesman"? He had a fake smile plastered on his face and could not have been any more phoney. We were ushered up the escalator to the presentation room - or as my son later called it, the torture room. We were told to help ourselves to continental breakfast items, which we didn't. Cliff then took us to a table, and asked me how our stay has been. I asked him if he really wanted to know, he said yes, and I told him it was terrible thus far. I told him the check in desk staff was rude and unhelpful. His response was to start arguing with me! He couldn't believe anyone had been rude to us! He started questioning me as to every detail - who had I talked to, what did they say. I told him I was not here to rehash the day before and there was no point in it. He gave me a go to hell look, and this is exactly what he said to me: "YOU have to sit here for 90 minutes, but I don't have to sit here with you." And with that he got up, and started shoving donuts in his face. My son set the timer on his cell phone for 90 minutes, and we literally sat there at this table. At about 80 minutes, another man came out, opened the presentation booklet and asked me how our tour had been. I told him we didn't get a tour. We were left to sit at this table. He asked how our visit had been. I told him it was a nightmare and that I would NEVER come back to this place ever again. So what does he do? He says he can offer me a free week to come back whenever we want, with no sales presentation! I told him he had to be out of his mind if he thought I would ever set foot in this place again. With that we were walked to yet another location to complete the paperwork.
My son wanted to take a surfing lesson, so we stopped at the area adjacent to this paperwork desk, and the FIRST pleasant person we encountered. She called the surfing school and was able to arrange a lesson for 11:00 (it was 10:30 at this time), so we had just enough time to get back to the room and then get the cart that hauls people to the beach. My son loved the surf lesson and we spent a little time on the beach. There was a lot of dead fish on this part of the beach due to a red tide - in walking up the beach it was obvious the other resorts had removed the dead fish but not Ron Jon. It was pretty disgusting.
We took the cart back to the pool, and spent the rest of the afternoon there. Here is where we encountered the Pool Nazi - a middle aged woman wearing a t-shirt that said "Pool Staff". She first yelled at my son in the Lazy River to tell him "one tube per person". There were maybe 10 people in the river, and tons of tubes stacked up. He was laying on one and had his feet up on the second one. A bit later we were sitting in the hot tub and she came over to yell at someone who had dared to set a bottle of water on the edge of the tub. Another guest asked her to turn the music down - it was so loud you couldn't hear the person sitting right next to you. She never did. However, she didn't miss a chance to harass another guest when she dared to sit on the edge of the hot tub with a 2 yr old in her lap - the Nazi came over and yelled at her that the child was not old enough to be in the tub. She wasn't in the tub! The mother was sitting on the edge with her feet in the water and was holding the child! For heaven's sake - LEAVE PEOPLE ALONE!
We then went to the outdoor bar area to get something to eat. The same woman who was the bartender the night before was now working out there. My son ordered a pizza and she was so rude to him. I was standing behind him and went up to the counter to pay. I told her we wanted to add another pizza on to the order, and she sighed and rolled her eyes! I asked her if she was having a bad day, and she snapped "yes". No kidding. Neither of the pizza orders were correct as to the toppings we had ordered, and they were both totally burned on the bottom.
Checking out the next morning, the woman at the front desk asked me how our stay had been. I told her it was stressful and very unpleasant. She asked me for my paperwork (which is their number one priority) and told me to "have a nice day".
Do not waste your vacation time at this prison. There are many nice facilities in this area, which will welcome you and treat you like a guest, not an inmate. You could not pay me to go back to this place.
- Official Description (provided by the hotel):
- Located in the heart of Space Coast adventure, beachfront beauty and the excitement of one of the busiest cruise ports in the world, this resort provides maximum fun, entertainment and relaxation all in one place. Before you ever leave the resort, you'll discover a swimming pool, lazy river and hot tub to soak your cares away. Try the onsite mini golf course, elevated tennis and basketball courts and onsite exercise room. For kids, there's a big indoor play area with an attached child care center, a multi-row movie theater and much more. From the spacious game room to plenty of onsite activities, you won't be lost for things to do. And your roomy accommodations are perfect for settling in and staying a while. With direct beach access, an onsite restaurant with indoor and outdoor seating, a gift shop for souvenirs and incidentals and plenty of activities, you'll never be at a loss for breezy Florida Space Coast fun! ... more less
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- Also Known As:
- Ron Jon Cape Caribe Hotel Cape Canaveral
- Ron Jon Cape Caribe Resort Cocoa Beach
- Ron Jon Resort
- Ron Jon Hotel
- Ron Jon Cape Canaveral
- Ron Jon Cape Caribe Fl
- Holiday Inn Club Vacations Cape Canaveral Beach Resort Florida