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Country Inn & Suites By Carlson, Port Canaveral
Ranked #3 of 7 Hotels in Cape Canaveral
Certificate of Excellence
Dryden, Canada
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Ok....”
2 of 5 bubbles Reviewed 3 May 2014 via mobile

After reading all the reviews I thought I had made a good choice in picking this hotel...than again maybe not! I found the front desk personnel not overly professional at times. Seems to be a hit and miss. The hotel itself is dated. The rooms are alright except for the paper thin walls! House keeping failed to clean our room. Imagine our surprise after a long day out coming back to find absolutely nothing done! The laundry room is horribly hot and I found it odd that they never stocked any supplies in it! You had to go all the way down to the gift shop to purchase it! On the plus side it does have a very nice pool!

Stayed May 2014
Helpful?
1 Thank Ontariogirl30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_ManagerCISCC, General Manager at Country Inn & Suites By Carlson, Port Canaveral, responded to this review, 5 May 2014
Dear Ontariogirl30,

Thank you for reviewing our hotel! We greatly value your feedback and appreciate your taking the time to share your experience with us.

I am so pleased to hear that you enjoyed our pool area! We strive to keep it beautiful and enjoyable.

Please accept our sincerest apologies regarding the staff issues you experienced and that the rooms were not as updated as you expected. We strive for excellent guest service, from our Front Office Team to Housekeeping, and I am sorry that the service you encountered did not meet these expectations! I have addressed these concerns with our team and assure you everything in our power is being done to prevent these issues in future.

I am happy to share with you that our property will be going through a renovation and this will help resolve some of your concerns with the condition of the hotel. We hope to have the opportunity to host you once these renovations are in place!

Once again, thank you for your very important feedback. We hope to have you with us again next time you are in our area!

Best regards,

Kalyn Eastman
General Manager
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2,181 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Blackpool, United Kingdom
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 3 May 2014 via mobile

We stayed here having arrived at Orlando International and needed a night stay before setting of for Englewood. The staff were excellent and the room a good size, clean and well equipped. We particularly enjoyed the hot buffet breakfast and the hotel is well situated for local eateries by the shore.
Will certainly stay there again next year.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank GWB1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_ManagerCISCC, General Manager at Country Inn & Suites By Carlson, Port Canaveral, responded to this review, 5 May 2014
Dear GWB1952,

Thank you for reviewing Country Inn & Suites in Cape Canaveral, FL! I am so thrilled that you had an excellent experience while staying with us!

It is wonderful to hear that our staff went above and beyond during your stay. I will be sure to pass your kind compliments on to our team. I am glad that you also enjoyed our full, hot breakfast that is included!

We look forward to the opportunity to have you again with us next year!

Best regards,

Kalyn Eastman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frankfurt, Germany
Level Contributor
82 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 bubbles Reviewed 1 May 2014

We booked this hotel because we arrived at Orlando airport in the evening and wanted to go to the Kennedy Space Center early next morning. For this, the hotel was allright. It is fairly standard in rooms and overall design, staff is friendly and helpful. Only its location is truely basic. Situated at a large road, its surroundings consist of other hotels, gas stations and diners. At least it is not expensive.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Flabbergast52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_ManagerCISCC, General Manager at Country Inn & Suites By Carlson, Port Canaveral, responded to this review, 5 May 2014
Dear Flabbergast52,

Thank you for reviewing our hotel! We appreciate your sharing your experience with us!

I am thrilled to hear that our staff was friendly and helpful and that you had the opportunity to enjoy the nearby Kennedy Space Center while visiting the area.

Once again, thank you for your feedback and we hope that we will have the future opportunity to host you again.

Have a great day,

Kalyn Eastman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
hauts de seine
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 30 April 2014 via mobile

we stayed only one night in order to visit the kennedy space center. we shared the room for us and our 2 kids. room was really fine and big. we had a very good breakfast.
easy to reach from the main roads. quite easy to reach kennedy space center from here. also close from some restaurants

Stayed April 2014, travelled with friends
Helpful?
2 Thank vdblt1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_ManagerCISCC, General Manager at Country Inn & Suites By Carlson, Port Canaveral, responded to this review, 5 May 2014
Dear vdblt1,

Thank you for reviewing Country Inn & Suites in Cape Canaveral, FL! I am thrilled that your stay was a wonderful one!

It is excellent to hear that you enjoyed our near proximity to the Kennedy Space Center and local restaurants, as well as our breakfast and spacious rooms!

We certainly look forward to hosting again very soon! Thank you once again for your feedback.

Have a great day,

Kalyn Eastman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fredericton, Canada
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 28 April 2014

We stayed here post cruise. We were off the ship by about 8:00 am and had our rental car shortly after. We figured we'd have to kill 4-5 hours before we could check into the hotel. I decided to drop in to see what time check in was and the nice young lady let us check in right away (around 9:00am). The hotel was very clean. The room was very comfortable - we had two queen beds, a nice big (newer) flat screen TV, and a mini fridge and microwave which both came in very handy. We were there early enough to catch the full breakfast (until 10:30 am on weekends). We left and spend a couple hours at the beach before returning and spending the rest of the day by the pool. The pool, hot tub, and pool deck were outstanding and much more than I expected at a Country Inn. There were plenty of tables (with umbrellas) and chairs on the pool deck. The pool was closed in on three sides by the building which made for a nice quiet and private area to relax. The location is excellent, depending on what you're looking for. It's extremely close to the cruise ship terminal(s), but not quite so close to the beach. I highly recommend this hotel.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lgeldart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_ManagerCISCC, General Manager at Country Inn & Suites By Carlson, Port Canaveral, responded to this review, 29 April 2014
Dear Igeldart,

Thank you for reviewing Country Inn & Suites in Cape Canaveral, FL! I am thrilled that our staff was able to accommodate an early check-in for you and that you found our property clean and comfortable. It is excellent to hear that you enjoyed our in-room amenities such as the mini fridge, microwave, and flatscreen television!

I am excited that your family had a great time at our pool area! We hope that your cruise out of Port Canaveral was a great one and we look forward to hosting you again the next time you are in the area!

Thank you once again for your kind words and recommendation. We greatly appreciate your taking the time to share with us your experience!

Have an excellent day,

Kalyn Eastman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Long Island, NY
Level Contributor
130 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 25 April 2014 via mobile

We always look for a Country Inns and Suites when we are going to a way from for a few nights. This one doesn't disappoint. The staff is extremely courteous and helpful. Check-in was a breeze. Very nice outdoor pool. Clean and well appointed hotel.

Stayed April 2014, travelled with family
Helpful?
Thank teriLI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_ManagerCISCC, General Manager at Country Inn & Suites By Carlson, Port Canaveral, responded to this review, 28 April 2014
Dear teriLI,

Thank you for reviewing Country Inn & Suites in Cape Canaveral, FL! I am so pleased to hear that our staff went above and beyond for you and your family and that you enjoyed your time at our outdoor pool!

We appreciate your feedback and look forward to an opportunity to host you again very soon!

Sincerely,

Kalyn Eastman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 25 April 2014

Stayed here last week the night before our Disney cruise. We checked in late (after 7pm) and our room was ready. I asked about the shuttle to Port Canaveral the next day and got an 11:30 ticket. We got the suite for our teen girls, but they opted to sleep in the other bed because the pullout mattress was very thin. The room was clean and spacious. We had breakfast the next day. It wasn't bad, but there was no fruit. An extra toaster would be helpful since there was quite a line to wait to toast bread and bagels. The shuttle came on time and without any problems. We drove, so we left our car there while we were on the cruise. After our trip, we got the shuttle back to the hotel, hopped in our car and headed on our way! I would stay here again before a cruise!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Margie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_ManagerCISCC, General Manager at Country Inn & Suites By Carlson, Port Canaveral, responded to this review, 28 April 2014
Dear Margie M,

Thank you for sharing your feedback about your recent stay at Country Inn & Suites in Cape Canaveral, FL! I am thrilled to hear that you found our rooms clean and spacious and that you had a great experience with our Park & Cruise package to the Port Canaveral cruise ships.

I appreciate your feedback regarding the need to replace the mattress on the pull-out couches and to add variety to the breakfast options. I have shared your concerns with our team and everything in our power is being done to assure these concerns are resolved for future. I am excited to share that during an upcoming renovation all of the guest room couches will be replaced, resolving the problem your family encountered with the pull-out mattress. I hope that you will have the opportunity to visit us once these changes are made!

Thank you once again for your valuable feedback. We look forward to hosting you again very soon!

Have a wonderful day,

Kalyn Eastman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Port Canaveral

Property: Country Inn & Suites By Carlson, Port Canaveral
Address: 9009 Astronaut Blvd, Cape Canaveral, FL 32920-4602
Phone Number:
Region: United States > Florida > Brevard County > Cape Canaveral
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Cape Canaveral
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Port Canaveral 2.5*
Number of rooms: 151
Official Description (provided by the hotel):
Immerse yourself in comfort when lodging at the Country Inn & Suites Cape Canaveral, FL with rooms styled in tropical decor for a retreat feel and equipped with microwaves, refrigerators and free Wi-Fi for the ambiance of home. Conveniently located near Port Canaveral, this hotel ensures a pleasant and memorable stay for its guests seeking fun in the sun at Cocoa Beach, adventure at the Kennedy Space Center or easy access to the cruise terminal at Port Canaveral. Hotel guests can cool off in one of two pools, stay in shape at the on-site Fitness Center, connect with friends via free Internet access and take advantage of cruise parking packages with a shuttle service to the port. At the Country Inn & Suites Cape Canaveral, FL, guests enjoy home comforts, convenient services and an ideal location near Port Canaveral, making this hotel a great relaxation destination in Cape Canaveral. ... more   less 
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Also Known As:
Country Inns And Suites By Carlson, Cape Canaveral
Country Inns & Suites By Carlson, Cape Canaveral Hotel Cape Canaveral
Country Inn Cape Canaveral
Cape Canaveral Country Inn
Country Inn & Suites By Carlson, Port Canaveral Cape Canaveral, Florida

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