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“Great Job Westin”

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The Westin Cape Coral Resort At Marina Village
Ranked #2 of 6 Hotels in Cape Coral
Certificate of Excellence
Raleigh, North Carolina
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Great Job Westin”
Reviewed 17 January 2013

Starwood just took over this property on Dec 13 and opened as a Westin. They are still working the kinks out but after staying 6 days this is another wonderful Westin property. The staff is amazing. There is a free boat to take you over to Ft. Myers beach. Next to a marina so you can walk along the dock and look at all the boats--sweet. There is no beach--this is a marina property. Hotel has regular hotel rooms and 1,2 & 3 bedroom suites (WHICH WOULD BE PERFECT FOR A COMBO HOTEL/TIMESHARE PROPERTY LIKE THE WESTIN RIVERFRONT IN COLORADO). Great bar--try the pizza and hamburgers. Wine prices are reasonable. I could go on and on about the staff!! We will be back!!

For eating try Lobster Lady and happy hour at Rumrunners.

Room Tip: There all no bad views---a joy to get up in the morning.
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  • Stayed January 2013, travelled as a couple
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Helpful?
Thank cindi and kevin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MP_CapeCoral, General Manager at The Westin Cape Coral Resort At Marina Village, responded to this review, 22 January 2013
Dear cindi and kevin,

I am delighted to hear that you enjoyed your recent stay with us! We are thrilled to be a part of the Westin family and look forward to your return visit!

Be Well,
Eric Ashton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (461)
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Estero, Florida
Level Contributor
79 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 15 January 2013

We stayed at this resort over New Year’s weekend on a family trip. The hotel has recently been rebranded a Westin and is still in transition. The hotel and grounds appear new and are in great condition. The front desk agents were still being trained on the new systems however the check in process was smooth and the agent was very friendly and accommodating. The layout of the hotel appears to have two wings which are accessed by two different elevator banks. This is not a big resort as I believe there are only 280 rooms. There are a limited number of outlets for now but a see more shops and cafes coming in as business improve under the Westin flag. They have the very nice, casual Marker 92 restaurant on site. I was a little surprised when we reach our floor (12) and found the halls are open air. I quickly got used to this as the view along with the breeze made the walk very pleasant. The room was very nice and came with a mini refrigerator and coffee bar. We had a full balcony which has spectacular views of the area. This hotel does not have a beach but is on the water. There is a marina next door with a nice board walk. The pool area was great and the kids loved it. Poolside service was a little slow however you can get your own at the Nauti Mermaid Bar & Grill if you don’t want to wait. The view from the pool was very nice as there was a lot of boat traffic which was interesting. Overall we really enjoyed our stay. We found the friendliness of the staff above average and the property relaxing and comfortable. There a still a few minor bugs to be worked out however I only see this property improving as the transition progresses. We would return.

  • Stayed January 2013, travelled with family
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Helpful?
1 Thank 515mike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MP_CapeCoral, General Manager at The Westin Cape Coral Resort At Marina Village, responded to this review, 22 January 2013
Dear 515mike,

Thank you for letting us know about your recent stay with us. I am delighted to hear that you and your family enjoyed your time at the resort - and I hope you were able to watch the NYE firework display!

The transition in December moved very quickly and am pleased to hear that our staff not only met, but exceeded your expectations during your visit.

On behalf of myself and the rest of our team, we are looking forward to your return visit in the near future!

Stay Well,
Eric Ashton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
kent
Level Contributor
218 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 15 January 2013

Very strange location for the hotel, having said that our two bed suite was absolutely wonderful, could not fault it at all.
Happy hour was a very nice surprise at the bar and room service was very good too.

Room Tip: High level views are spectacular.
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  • Stayed January 2013, travelled with family
    • Value
    • Location
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Helpful?
Thank fivestarKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Noblesville, Indiana
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 January 2013

Stayed here recently. Odd location, not convenient to anything, really. No beach, but nice pool. Nothing is really in walking distance.

Service from front desk staff was outstanding. Service from restaurant and bar staff was exceptional. Food from the Nauti Mermaid and Marker 92 was quite good.

But the "service" from housekeeping was almost nonexistant. Two days they did not even visit the room. I had to track down towels and toilet paper because even when housekeeping showed up they would not leave them behind. A guest should never have to do this, and, in fact, I don't think I have ever needed to find more bath towels.

The rooms are nice, but are not suites. I was expecting a suite. Nice balcony with a view of the marshy area.

  • Stayed January 2013, travelled solo
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Helpful?
1 Thank Corkscrewaroni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palm Harbor
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 January 2013

I was so excited to be staying at a Westin for our engagement anniversary! We reserved a lovely room, made a reservation at the spa and were on our way. Unfortunately, when we arrived we weren't permitted the early check-in we requested by a not too friendly person at the front desk. Not wanting to jinx our weekend, we chalked it up to a bad day for her, and proceeded to the spa where we had a FABULOUS swedish couples massage. Our room was lovely with a great view but we only had two towels and finding the hairdryer was like an Easter egg hunt. Dinner and Drinks at Market 92 were good (watching the beautiful boats come and go was fun) but our server was grouchy and we had to track him down for water and our bill. We had just settled down when there was a knock at the door...before I could get on a robe to answer it, a maintenance man was unlocking the door and started to come on in! Breakfast the next morning was very good but not sure how you are supposed to drink coffee without a spoon. If it all weren't so comical, I'd write a worse review.

  • Stayed January 2013, travelled as a couple
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Helpful?
Thank TC_Lock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palm Beach, Florida
Level Contributor
244 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed 7 January 2013

Very nice, clean, and a caring staff. Lost .5 due to slow restaurant service. Good is above average and prices are very fair. Really a speed or lack of speed. Hotel pool is heated and they have a very nice gym. Here on biz and hope to return.

  • Stayed January 2013, travelled on business
    • Value
    • Location
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Helpful?
Thank Andrew_Destin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nunya
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 5 January 2013

PROS- Very clean, attractive and extremely well maintained property. Had very nice pools and hot tubs which were well maintained . Ample parking in ramp. Good restaurant- Marker 92 and a nice bar Naughty Mermaid with live music. Nice marina. Has a water taxi that runs often for free. The unit we had was spacious and had decent decor. Very nice place to relax and pleasant place to walk around. Enjoyed that they had several different flavored waters (cucumber, lemon etc) and towels in the lobby after my jog. Lobby/reception is nicely decorated as well with a large water feature in the center.

CONS- Have a young child and called housekeeping because they had not cleaned areas of the floors near couches, beds, etc, or under the couches and beds at all. If I didn't have a child crawling on the floor I normally would not have noticed how dirty it was. Housekeeping responded quickly and told me they had cleaned under everything very well and I was satisfied and trusted that
- Until the day we left-
I always double check the room to make certain we have left nothing behind and when doing so I peered under the bed near the night stand and found a prescription pill laying under the bed where they said they had cleaned? I had to file a report because my wife said the pill was a narcotic and could have caused serious health problems to my toddler. Our fear was he had been crawling in the area by the night stand and were worried there could have been more of them laying around. Everything worked out OK and our son was fine. We filed a incident report with the manager at reception and nobody ever called or reached out to apologize/check up.

  • Stayed May 2012, travelled with family
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Helpful?
3 Thank b f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MP_CapeCoral, Manager at The Westin Cape Coral Resort At Marina Village, responded to this review, 7 January 2013
Dear b f,

Thank you for taking the time to review your stay with us last May. I am delighted to hear the many pros that you mentioned, as we pride ourselves in not only meeting, but exceeding the expectations of our guests. I would like to take this opportunity to share my apologies as well as that of the Guest Services Director in which you filed your complaint with. I can assure you that since your stay with us we have revisited our room inspection process to make sure that an incident such as this does not occur again in the future.

We look forward to seeing you and your family again in the near future.

Stay Well,
Eric Ashton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Cape Coral Resort At Marina Village

Property: The Westin Cape Coral Resort At Marina Village
Address: 5951 Silver King Blvd, Cape Coral, FL 33914-8054 (Formerly The Resort at MarinaVillage)
Phone Number:
Region: United States > Florida > Southwest Gulf Coast > Cape Coral
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Cape Coral
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Westin Cape Coral Resort At Marina Village 4*
Number of rooms: 263
Official Description (provided by the hotel):
The Westin Cape Coral Resort at Marina Villageoffers you all the amenities of Tarpon Point Marina including four star waterfront views, plus resort luxuries such as room service, housekeeping and concierge services. Experience flawless service in our sleek tower of guest rooms and suites with sweeping views of the Caloosahatchee River, San Carlos Bay and Gulf of Mexico. Our traditional rooms and our 1, 2 and 3-bedroom suites range from 445 square feet to 2,195 square feet, with grand rooms, master suites, guest suites, and dining terraces. ... more   less 
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Also Known As:
The Resort At Marinavillage Hotel Cape Coral
The Westin Cape Coral Resort At Marina Village Florida

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