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“Nice for Chain restaurant”

Carrabba's Italian Grill
Ranked #91 of 439 Restaurants in Cape Coral
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Business meetings, Child-friendly, Romantic, Groups
Dining options: After-hours, Dinner, Reservations
Reviewed 3 July 2014

GOOD FOOD but cookie cutter feel....sangria packs a punch...pricey for a pitcher! Generous portions.

Thank CapeLocal21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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163 - 167 of 271 reviews

Reviewed 29 June 2014

When you first walk in, Carrabbas carries off the appeal of an upscale italian restaurant. It is only after you have the opportunity experience the service and the food that you realize it is just another chain. The good Florida restaurants know how to make the staff part of the experience. The poorly managed ones focus the wait staff on how to take orders and ring up checks.no attention is paid to make sure there is bread on the table, that there is cheese available for soup and pasta dishes, no mention of the fact that certain dishes were two for one until they showed up on the table, , being attentive without having the customers looking for the waitstaff. These are all the issues I had last Friday night at the Carrabbas on pine island. Also very common to chain, undercooked pasta. You sat down got your food and paid your bill, very unsatisfying and certainly reflective of bad management. The things that were wrong are so easy to fix, understanding that wait staff are your face to face sales force and not maximizing that asset is a big mistake.

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Thank regosnell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2014

We've been eating at Carrabba's in this area for 15 years. Early on it was consistently great regardless of whether we had a large party or just two of us - no one ever had a problem. Over the last few years it has noticeably declined, we have had to send meals back, had spotty service and even a "comedian" server telling off-color jokes. Seems they are now more interested in turning tables instead of your your dining experience. Stinks of "big corporate" management...

Last night we walked in at 8:30, waited 5 minutes and were seated. A waiter stopped by, threw two napkins on the table and said (waitress's name) will be with you shortly, then went to the next table. Odd. A busboy-type dropped off two menus and wrapped silverware and left. After 5 minutes a waitress stopped and asked if we had been helped, took our drink orders (wine and icewater) and left. A few minutes later she returned with the wine and took our dinner orders. The busboy type dropped off some bread and oil. The salads arrived, we asked again for our waters, and she left. My wife's house dressing-on-the-side turned out to be a gelatinous glob of Creamy Parmesan (that's the house dressing?), and it took a long time to get anyone's attention to replace it with a vinaigrette. As soon as we did a management type arrived with the entrees, we were not even half done with salads so we sent them back. He said no problem, they would replate them - not likely. When they brought the food again the garlic mashed potatoes were cold. When we pointed that out she did bring more hot potatoes.

I had the new prosciutto wrapped pork tenderloin, the pictures in their ad looked delicious, a nice 3/4 inch thick cut wrapped in generous strips of prosciutto... hardly. I received three little 2 inch diameter pieces that were maybe 3/8 of an inch thick and overdone. With cold potatoes. My wife had a simple grilled chicken breast and broccoli, it was OK but she thought the broccoli was frozen not fresh. Quite frankly we can get better food at Ruby Tuesday, and often better service, and that's not saying much. It's a shame, I hope they can turn it around, of course we won't know because we see no reason to go back.

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1  Thank therivertown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2014

We had a similar experience to KABEales (5/4/14) just a few weeks apart.

First, a positive note… a few months ago I attended a private luncheon at Carrabba’s following a memorial service at the cemetery down the street. The staff was very accommodating and provided a tasty lunch at a great value.

Fast forward to 5/27/14… we took our family out to celebrate our son’s 17th birthday, arriving somewhere between 8:30 and 8:45 PM (the posted closing time is 10 PM). By 9 PM the restaurant’s staff was in full-throttle “clean-up for closing” mode. One young man was moving all of the tables next to us, running a squeaky carpet sweeper right next to us for several minutes. He then left the sweeper next to our table for 15 to 20 minutes (was this supposed to be a message to us?). We were a few feet away from the end of the bar where the bartender was moving buckets of ice and stacking trays. The kitchen became a cacophony of slamming metal drawers and other implements being put away. It all sucked the enjoyment out of our meal. To our server’s credit, she encouraged us several times to “take our time”, but this did little to improve our situation. One poor family arrived around 9 PM and was placed at the table directly next to us, despite the restaurant being almost empty (presumably to consolidate the customers and make their closing process easier). If they wanted us to feel that we were unwelcome or a burden to them, it was working.

I don’t know if this was due to poor training or the management’s desire to send their staff home as close to closing time as possible. In either case, it is clearly a failure on the part of the Carrabba’s management. I would have gladly spoken to a manager about this, but we didn’t see anyone who seemed to be in charge that evening. Carrabba’s aspires to be an upscale dining establishment, but it takes more than fancy food and above average prices to accomplish this. When a family of five, such as ours, spends $175 for a dinner out we have certain expectations for an overall upscale experience - and rightly so. In any establishment, if you arrive late and are still enjoying your meal after the posted closing time, then it is not unusual to have the staff working on their closing tasks. But to be doing this an hour BEFORE closing time, and leaving an impression that the customers are intruding is inexcusable. Perhaps Carrabba’s should just change their closing time to 9 PM and be done with it.

On the positive side, our food was very good, but it was difficult to enjoy it and it did not feel that we received our money’s worth. We were very disappointed. I can’t say that we will be back.

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Thank ChazK63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2014

Consistently very good. We have tried many different items on their menu and although we like some items better than others thats normal. Wait staff is trained and do a very good job.

Thank MikeM752
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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