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“Still not great”

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Mystic Dunes Resort & Golf Club
Ranked #1 of 6 Hotels in Celebration
Certificate of Excellence
Reviewed 23 March 2011

We've been visitors of Mystic Dunes for the past 6 years with a friend who is an owner and I'm sad to report that nothing has really changed since my review last March.

There are so many areas that need improvement that I don't know where to begin. The rooms are outdated and run down. The list below is exactly the same as last year:

* pull out couch AWFUL. Cushions don't fit right so it's uncomfortable to sit on.
* floors dirty (this has been a YEARLY complaint)
* washer/dryer not working properly - takes 3 times to dry
* tv's outdated and not clear
* shower smells of mold
* recreation areas - outdated and close early (8pm!!)
* $60/week for internet - SCAM. Should be free, at the very minimum, for owners.
* Staff are pretty rude in most areas we have had dealings

A new addition to my complaints is the playground - old and ready to fall apart. The tire swing is ready to fall down due to the rotting wood that is supporting it. I mentioned it to the Rec staff at the pool but she didn't seem too interested.

I did notice that building 22 was undergoing some construction so perhaps that's a good sign that they've started the upgrading that we heard so much about last year.

The grounds are beautiful and the location is great - close to all the parks. It really could be a great place with a little effort.

Stayed: March 2011, travelled with family
Thank Kelli99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dmr714, Manager at Mystic Dunes Resort & Golf Club, responded to this reviewResponded 2 April 2011

Thank you for your comments. We appreciate hearing from our guests. Our management team is reviewing your comments and will address each as we constantly work to improve our overall service and accommodations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,478 - 2,484 of 3,260 reviews

Reviewed 21 March 2011

that was the best placed i ever stayed at all the people were great the shuttle service had to put up with my kids all day for 7 days they were great i cant say enough about our stay there will stay again and again loved it..................

  • Stayed: March 2011, travelled with family
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Thank boots34471
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2011

Pros--
Nice landscaping creates a good first impression,
Buildings look nice.
Three pools in resort.
On grounds mini-golf, 18 hole course, basketball/tennis courts.
Comfy beds.
In-room washer/ dryer, screened in porch (in our villa anyway), kitchenette.

Cons--
Took two hours to check in BEFORE discovering error in room locations.
Error in booking rooms took two hours to clear up.
Housekeeping WALKED IN on us on three separate occasions. No knock or doorbell.
Paper thin walls. Could hear showers, muffled conversations, etc. at all times of day.
Pull-out couches come with sheets and two pillows. No blankets.
Washer and dryer are pretty bad. Took 120 minutes to dry a normal load of laundry.
Cost additional money to use on-site recreation (mini golf, basketball court).
Website advertises wi-fi for additional cost, but this was not offered at resort. Was able to connect with ethernet cord for $49.95 for 7 days. (Good thing I brought a cord.)

  • Stayed: March 2011, travelled with family
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Thank swilson5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dmr714, Manager at Mystic Dunes Resort & Golf Club, responded to this reviewResponded 24 March 2011

Thank you for your comments. We are very sorry for any inconveniences you experienced during your stay. Our management team is reviewing these comments and will address each and every concern as we constantly work to improve our guest service and facilities. We hope that we can seve your lodging needs again in the near future!

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Reviewed 20 March 2011

4 girls on our first golf trip - we had such a great time! The course at Mystic Dunes was challenging and in great shape. The pro shop had a nice inventory of women’s golf clothes. We enjoyed the clubhouse bar and we ordered food from the restaurant. We loved the place we stayed, so much room and everything we needed was there. The people were helpful and welcoming for everything we did. We will definitely recommend this to others. Thanks for a great get-away!

  • Stayed: March 2011, travelled with friends
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1  Thank tammmy8525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2011

My wife, son and his wife and teenage son spent a week ay Mystic Dunes. Returned home last night and was eager to write a report on our experience. We have been Disney vacation Club owners for 18 years and were a little apprehensive about staying in a non-Disney resort. We were not disappointed. We stayed in building 31 in a very spacious two bedroom unit. I cannot speak for the other older buildings but this unit was wonderful. The internet connection was great, the staff very accommodating. I have read many negative reports on this resort so I was anxious to give a very positive report on our experience. The only thing that was missing were the Disney buses. The transportation to the parks is limited to Epcot and from there you have to make your way via Disney buses to your destination park. They do one pick up at the Magic Kingdom at around 11 pm. We had a vehicle so transportation within the resort as well as to the parks was not an issue. Highly recommend building 31 but cannot speak for the other buildings.

  • Stayed: March 2011, travelled with family
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2  Thank 65tbird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2011

We traded our Beautiful Masters Villas in Mesquite Nevada for Mystic . I started reading some of the reviews and was very nervous as some were very Bad. I put a request in for a renovated unit.When I got there We were in a older unit .I asked please to put us in a new unit because of the beds, since I have back problems. They did . The 1 Bed DLX was beautiful . clean, Housekeeing very friendly and Spacious. Grounds are beautiful.

  • Stayed: March 2011, travelled on business
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2  Thank LoveTravel051
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 March 2011

Four ladies away for a golf vacation, stayed in what was sold as a 3 room townhome. Everything was excellent and best of all the staff was extremely helpful. All of us raved about the place and would go back in a minute.

  • Stayed: March 2011, travelled with friends
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1  Thank Noodles9429
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mystic Dunes Resort & Golf Club

Address: 7600 Mystic Dunes Lane, Celebration, FL 34747-2501
Region: United States > Florida > Celebration
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Celebration
Price Range: £60 - £174 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mystic Dunes Resort & Golf Club 3.5*
Number of rooms: 652
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Also Known As:
Mystic Dunes Resort And Golf Club
Mystic Dunes Resort & Golf Club Hotel Celebration
Mystic Dunes Hotel
Mystic Dunes Golf Resort
Wyndham Palms Resort
Mystic Dunes Orlando
Mystic Dunes Resort & Golf Club Celebration, Florida

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