My family went to Mystic Dunes as part of our "Sampler" package we took out with Diamond Resorts. This was the last sampler we had and our check-in went very well. Our room was nice and the furniture was okay. One of the first things we noticed which was very minor was that one of the lamps in the bedroom didn't work. I would assume that when a room is claened up after a guest leaves that they would check out the appliances to make sure everything is working. When I spoke to customer service about they said housekeeping didn't do that. For a lamp I won't make a complaint. It's just annoying, BUT, when my wife tried to use the oven, the over door came loose from the hinge on the left side. That is dangerous. You would think that housekeeping would check the oven just to make sure it was clean for the next guest. Well, I don't think I need to say anything more about that. That is incompatence period. The last item which maybe minor to some people was very frustrating for me. When we wanted to use the internet we noticed there was a charge of $8.95 for a 24 hour period. Why would a resort charge for internet when you can go to a motel and get it for free. When I asked them they said that members of Diamond Resort get free internet. Well excuse me, I paid for the Sampler and that makes me a member while my sampler is active. Diamond Resorts doesn't see it that way. I am a renter just like people who pay the "rack rate". So, in order to get free internet you need to join Diamond Resorts. As I said above, it costs $8.95 for a 24 hour usage. At 8:30 am on one of the days, I paid so we can have internet the entire day. Later in the morning we all went out to Universal studios for the day. We came back to the room at 9pm. My son was unable to use the intetnet. When I tried I noticed that our 24 hour period was no longer avaialble. I called customer service and thay said they can't fix that and sent me to tech support who said they can't fix that and sent me back to customer service. Customer service placed me on hold and never came back. I went ahead and paid another $8.95 The next morning my wife and I had to go to a presentation about Diamond Resorts. At these presentations they try to sell you a timeshare. I brought up the internet issue and they tried to explain that since they only owned this resort for 5 years that training was still going on. Five years? How long does it take to train people in customer service. Seems like they have a big turnover rate otherwise why would training still be going on. Needless to say, we did not sign up with Diamond Resorts. You would think that the Diamond folks would say someting like sorry to see you go but they walked away leaving us hanging. They walked away from us at our other trip to Los Abrigados a year earlier.
Here is the bottom lime. Mystic Dunes is a nice resort. If you like golf and want to be close to Disney and Orlando and you either already belong to Diamond or are going just as a guest, go and have a good time. Maybe the issue that I had won't happen to you. I will not recommend any Diamond Resort to my friends since Diamonds priority is to get you to sign up which I don't mind but they have a lousy and pressure filled presentation. Just be prepared for that. My presenter began telling us of her family issues which I really didn't feet was proper.
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- Also Known As:
- Mystic Dunes Resort And Golf Club
- Mystic Dunes Resort & Golf Club Hotel Celebration
- Mystic Dunes Hotel
- Mystic Dunes Golf Resort
- Wyndham Palms Resort
- Mystic Dunes Orlando
- Mystic Dunes Resort & Golf Club Celebration, Florida