Arrived at 10.30am, check in is suppossed to be 4pm. So you could almost think a room would be ready by 4?. Not so, the room that we organised at 10.30 was still not cleaned by 5pm.
The reception and bell staff very pleasant but it was like this hotel just opened today for the first time, way under staffed. Eventually got a room, upgraded at least to pool views, but bags did not follow, I had to go downstairs 30 minutes later and pick them up myself, TWICE (4 big bags ).
The bag we had put in the the hotel fridge went missing until 8.30pm, with my wifes medication!
I just checked with Expedia online and now the same room is offered at around $140 plus a $25voucher. We paid well in advance to save, and paid over $200 for the same room. Makes you feel like you have been screwed over somewhat....
The hallways were cluttered with bags of sheets and towels from the cleaners, carpets dirty, and bell boys well overcome with a mass influx of work. Reception was lacking in staff as 2 people on front counter were available, but this was not enough at many stages throughout the day. Pleasant attitude, but overwhelmed.
This is day 1, I can only hope things get better. We just came from Marroitts Grande Vista, so expectations were high, but this hotel is lacking in service standards.
- Official Description (provided by the hotel):
- Luxury & Location fuse together at Melia Orlando ALL-Suite Hotel, a Walt Disney World Good Neighbor(R) Hotel. The hotel is an oasis located in one of Forbes Magazine's Top Ten "Prettiest Neighborhoods" while being close to the magic of Orlando. Melia Orlando Hotel at Celebration is a luxury all-suite hotel featuring 240 spacious one and two-bedroom suites, complete with sleek designer kitchens, beds with Egyptian cotton linens, LCD flat screen TVs, and balconies overlooking our vanishing-edge pool or Florida landscape. The property is centrally located in the award-winning village of Celebration and minutes from the gates of the Walt Disney World(R) theme parks. With transportation to Celebration Town Center and all major area theme parks, location is as extraordinary as the personalized service and suites. ... more less
- Reservation Options:
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- Also Known As:
- Mona Lisa Suite Celebration
- Hotel Mona Lisa Suite
- Melia Orlando Suite Hotel At Celebration Florida